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Ibis Hamburg Alster Centrum

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#65 of 320 Hotels in Hamburg
GreenLeadersBronze level
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Ibis Hamburg Alster Centrum
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1,126 Reviews from our TripAdvisor Community

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Showing 274: English reviews
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Battle, United Kingdom
Reviewed yesterday NEW

For its category, an excellent choice. Friendly and helpful staff. 24 hour bar/cafe. Quiet rooms. Clean, spacious, well-equipped. Everything was perfect. We booked a room for two singles and were given essentially two rooms opened up together, with double beds - fantastic.

Review collected in partnership with Ibis Hotels
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Thank MOTononon
New York City, New York, USA
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

stayed here in October 2016. perfect location, not far from the main train station. and all other transportation close by. also easy walk into town. the staff was very friendly. the hotel was clean. breakfast was very good. nice restaurants in the area. can recommend staying here.

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1Thank dutchbuis
About Hotel's Favourite Review
IbisAlster, Manager at Ibis Hamburg Alster Centrum, responded to this review

Dear guest (dutchbuis), thanks for your super review. We were very pleased with your praise. We hope to see you again soon. Best regards Hasan Karadas Hotel manager

Bedford, United Kingdom
Reviewed 5 days ago NEWvia mobile

Typical city centre ibis: clean, tidy with pleasant and helpful staff; they even sorted some parking for our car that was too tall to fit in the 1.9m carpark. On the downside, the room was very warm and the air con was too noisy and ineffective so meant sleeping with the window open: not good in a city centre! Pillows,...

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Helpful?
Thank sunphish
IbisAlster, Manager at Ibis Hamburg Alster Centrum, responded to this review

Dear guest (sunphish), thank you for your review. I am pleased that you were largely satisfied. I regret that your room was too loud. For this I would like you to apologize. During your next visit, please let us know so that we can give you a quieter room. I also very much regret that our new product / services...

Stockholm, Sweden
Reviewed 18 January 2017

As regular guests at Ibis Alster, we appreciate the availability, central location, reasonable pricing, clean and clear localities, fresh breakfast arrangements, plus the professional and service-minded staff. The existence of a good garage is an asset. It is all good value for money - even more so if the lift (singular!) would work a bit swifter...

Review collected in partnership with Accorhotels.com
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Thank 192leifs
IbisAlster, Manager at Ibis Hamburg Alster Centrum, responded to this review

Dear guest (192leifs), thanks for your great feedback. We are very happy about your satisfaction. We hope to see you again soon. Best regards Hasan Karadas Hotel manager

New York City, New York
Reviewed 16 January 2017 via mobile

The hotel is perfect. Inexpensive, clean, modern & had a view of the Hamburg Harbor. The bar & restaurant was cozy & perfect for guests like us that arrived in the late evening. Location was convenient within walking distance to the center of Hamburg & the Rathaus. I would highly recommend this hotel to anyone visiting Hamburg.

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Helpful?
Thank Katharine G
IbisAlster, Manager at Ibis Hamburg Alster Centrum, responded to this review

Dear guest (Katharine G), Thank you for your great rating. We were very happy about it. We hope to see you again soon. With kind regards Hasan Karadas Hotel manager

Manchester, England
Reviewed 2 January 2017

We spent a couple of nights in this hotel, a six minute walk from Hamburg's train station and very close to the Alster. It has a nice feel, a kind of urban chic meets industrial grunge, in a nice way. The staff were lovely. The only slight downside is a certain amount of train noise in the early hours of...

Review collected in partnership with Accorhotels.com
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Thank Oversetter
IbisAlster, Manager at Ibis Hamburg Alster Centrum, responded to this review

Dear guests (Oversetter), thank you for your great rating. We were very pleased. I very much regret that your room was too noisy. For your next stay we ask you to inform us, so that we can give you a quieter room. We hope to see you again soon. Best regards Hasan Karadas Hotel manager

Singapore, Singapore
Reviewed 14 December 2016

I would have rated this as a good if not for the "uncontrollable" in-room temperature. As some other reviewers had feedback, the room was really too warm and unbearable. I felt like a roasted chicken each night, and was glad to be out of the room when morning comes. Otherwise, everything else was great. The shower pressure was really good....

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Helpful?
Thank dreamchan
IbisAlster, Manager at Ibis Hamburg Alster Centrum, responded to this review

Dear guest (dreamchan), thank you for taking the time to evaluate us to us following your stay at Ibis Hamburg Alster Centrum. I would like to express my regret that our air-conditioning system has not told you. This is centrally controlled in our house and can not be individually regulated for each room. This means that our facility was in...

Cardiff
Reviewed 12 December 2016

The Hotel is reasonably situated (about 8 minute walk) in relation to the Hamburg Main Station and it's excellent train/U Bahn services. I had booked a room described as a having a large room "looking out onto the Alster river" What I did not expect was a room looking out onto a side street with the only view of the...

Review collected in partnership with Accorhotels.com
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1Thank 389DavidC
IbisAlster, Manager at Ibis Hamburg Alster Centrum, responded to this review

Dear guest (389DavidC), thank you for taking the time to evaluate us. Your disappointment and annoyance at the incidents you have described can I very well understand. Our main concern is to offer our guests the best service in all areas of the hotel. This did not succeed us during your stay and we are very sorry. I'm sorry your...

Reviewed 7 December 2016

Good standard business trip hotel. Location great, however, next to the trains you will notice the rattling. My room was facing the trains, and even with extra thick glass and on the 5th floor, I could still hear the rattling of the trains. But all in all, staff was great and the location is great, breakfast was good and room...

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Helpful?
Thank Solrun S
IbisAlster, Manager at Ibis Hamburg Alster Centrum, responded to this review

Dear guest (Solru S), I thank you very much that you have taken the time after your stay at Ibis Hamburg Alster Centrum to evaluate us The Ibis Hotel establishments are dedicated to offer you for your stays an optimal service quality. Your opinion is for us, therefore, of great interest. I regret that your room was too loud. For...

TLV
Reviewed 28 November 2016

It's the 4th Ibis hotel that I'm visiting in Europe. As always, the decoration that I like so much is reflected at Ibis Hamburg as well. Not sure if the location is at the center but in 10 min walk we arrive to the Christmas markets easily. It is less then 5 min walk from the train station which is...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank RachelMS
IbisAlster, Manager at Ibis Hamburg Alster Centrum, responded to this review

Dear guest, we very much appreciate your comments regarding your stay at the ibis Hamburg Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Located 200 m from the railway station and 12 km from Hamburg airport, the Ibis Hamburg Alster hotel offers 165 airconditioned rooms with free WiFi Internet access, including 2 with facilities for persons with limited mobility, the bar with snacks served 24 hours. The hotel also features 4 meeting rooms. WiFi in the lobby and bar are free of charge. The City, the Alster and its lake and the Alsterarkaden are very close by. The Operettenhaus theatre, the musicals, the harbor and the Hamburger Staatsoper opera house are just a few kilometres away. ... more   less 

Additional Information about Ibis Hamburg Alster Centrum

Address: Holzdamm 4-12 + 16, 20099 Hamburg, Germany
Region: Germany > Hamburg
Price Range: $109 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Ibis Hamburg Alster Centrum 2.5*
Number of rooms: 165
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz and ACCOR so you can book your Ibis Hamburg Alster Centrum reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ibis Hamburg Alster Hotel Hamburg
Accor Hamburg Alster
Hotel Style:
#12 Green Hotel in Hamburg
#75 Business Hotel in Hamburg
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Questions & Answers

Here's what travellers have asked, with answers from Ibis Hamburg Alster Centrum staff and other travellers.
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Questions? Get answers from Ibis Hamburg Alster Centrum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and get a room that faces the road, not the trainstation.”
 of 5 bubbles solruns, 7 Dec 2016 | Read review
“Avoid rooms near the front [road noise] and the especially the back [train noise]”
 of 5 bubbles Great_Beeleigh, 23 Nov 2016 | Read review
“Get only close to elevator so no need to lug luggage up the stairs”
 of 5 bubbles laurayinmay, 31 Mar 2016 | Read review
“Rooms can be quite warm, so make sure you sort aircon out.”
 of 5 bubbles RedmondMerseyside, 2 Mar 2016 | Read review
“Go for a high floor to avoid railway noise but it's not too bad anyway!”
 of 5 bubbles F11PSY, 26 Dec 2015 | Read review
5 of 5