nice lobby and restaurant friendly staff nice breakfast even if a bit overpriced.single room clean and quiet enough. close to underground and one stop from central train station. Area with not much to do apart having a drink at the hotel bar. all in all a decent stay at this hotel
This hotel is close to station Berliner Tor. Rooms and breakfast are ok. But nothing special. If you look for a good value for money choice at a busy time, this hotel is an option. But there are most of the time better alternatives close to the main station/city centre.
I was in Hamburg for a Business trip and my company books a room here for each employ that has to visit Hamburg. Firstly, they didn't have single rooms available for the days I would stay so we booked a twin room. In all the booking websites those rooms were listed 108 euro per night, it was same price for 1 or 2 persons. I asked if my girlfriend could stay with me and they said she has to pay 30 euros per day, I said that the price online was the same for one or two people and they said we booked with corporate price or offer, the company paid 102 euros per night, figure the maths out yourselfs.... So my girlfriend stayed to a friend for some days and just visited me to go out together. Secondly, I come to the hotel at midnight and as I know from the company I work they pay when I leave and they get an invoice, and they are asking me to pay the total amount of the nights I am staying ( which is about my monthly salary) at the end they allow me to pay at least half of the nights. On the morning management from the company calls and they refund me the money. Thirdly, because its really cold in December I requested to be taken to a smoker's room and so very politely they did. In this room the shower was clogged, in five minutes the shower was getting filled up with water and getting out. I asked them 3 days in a row to fix it they were very polite they said sorry and they said they were going to send a technician immediately. The problem was not solved, for me this is uncomfortable and pretty gross and on the last day they said "but he said he checked and there is no issue" , like I am some kind of a retard or I haven't been to another of there rooms. I am not asking them again to fix it but I am not staying here again either. On the other hand the room was cleaned every day, they had a lot of clean towels every day for a person and they had a nice TV and mattress, however only those were the advantages which I think is pretty common to any hotel.…
Even though I had the tiniest room I ever saw, it was perfectly clean and comfortable. No noise and smells, friendly staff, very good breakfast, all fresh. Old style all over but top clean and well managed in best shape.Also the pool. Close to the train station and the company/institutes nearby: Best choice in comparison to houses of similar price categories nearby.
Name of the hotel reflects totally different meaning in reality. Old rooms, furniture, bath. Shower sprinkler spreads water all around, but not on your body. No water in room, no tea pot, what is normal for Germany 4*. No iron inside. Towels are very small. Lobby staff like all being trainees. Normally they give a welcome drink voucher, knew that since stayed there before several times. This time just even didn't mention that. I had to ask myself for that voucher. So, have to say that this hotel I never again return to, thanks God new holiday inn just opened around the corner!)