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THE MADISON Hotel Hamburg

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Schaarsteinweg 4, 20459 Hamburg Germany
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$190
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Traveller (445)
Room & Suite (612)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 21-03-17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from THE MADISON Hotel Hamburg
Updated 21-03-17 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 339 hotels in Hamburg
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
The Madison Hotel Hamburg with its 166 rooms is ideally situated between Elbphilharmonie, Speicherstadt and the city, just below the town's emblem – St. Michaelis church. From our hotel, you can reach all places of interest on foot and explore Hamburg. We provide excellent transport connections to the highways as well as to the public transport. All of our rooms and suites are at least 35 m² large and offer, amongst other things, a spacious working area with modern technology and a large and comfortable bed with a high-quality mattress. A spacious bathroom and a fully equipped kitchenette with refrigerator await you in your air-conditioned room. Our Marley’s restaurant presents a wide range of international dishes. The breakfast buffet is served from 06:30 a.m. to 11:00 a.m. and on Sundays even until noon. Directly in the house, there is the 3,500 m² Meridian Spa fitness & wellness oasis. Our guests can use the Meridian Spa Friday to Sunday free of charge.
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Room & Suite (612)612
Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Paid public parking on-site
Car park
Wifi
Indoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Washing machine
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Soundproof rooms
Bathrobes
Safe
Telephone
VIP room facilities
Bottled water
Laptop safe
Private bathrooms
Kitchenette
Minibar
Refrigerator
Electric kettle
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, German, Italian
1,429Reviews20Q+A100Room tips
Traveller rating
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Popular mentions
PF O'Callaghan wrote a review Nov. 2020
Liverpool, United Kingdom481 contributions91 helpful votes
My first stay in Hamburg for quite a while (1987) often arriving and venturing on elsewhere into Germany. Not this time and what a find, the Madison has everything just right despite COVID. Upon arrival at reception, Robert was both professional and personable. With the restaurant closed, room service was quite the novelty as was breakfast again delivered to the room. Room 538 was quite the size and had the magnificent views of St Michaelis church. Located a short walk from the Cap San Diego Museum as well as the impressive Old Elbe Tunnel, there is certainly enough to keep the traveller busy. With a healthy dollop of coffee shops in the immediate area, there are enough open spaces to just go and wander and soak up the tapestry of maritime charm in this vibrant city
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Date of stay: November 2020Trip type: Travelled on business
1 Helpful vote
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Response from , Owner at THE MADISON Hotel Hamburg
Responded Nov. 18, 2020
Dear "PatOC1967", thank you so much for your fantastic review and recommendation! We are so happy about your praising words - that i will gladly pass to my team and Robert of course! Great, that you had such a wonderful time with us and in Hamburg even in these pandemic times! Hope to welcome you back soon again! Stay safe and healthy - best regards Thomas Kleinertz / General Manager
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Rebe B wrote a review Jul. 2020
Amsterdam, The Netherlands2 contributions1 helpful vote
Hotel's Favourite
I stayed several times at The Madison and I never felt more welcome in a hotel. The staff is truly interested in you as a guest and you can feel the good vibe as soon as you enter the lobby. The rooms are super spacious and I love the big armchairs in which you can relax after a long day of travel. The location is very convenient and you can explore Hamburg perfectly when staying at The Madison. Unfortunately I am not traveling to Hamburg anymore at the moment but I hope to come back at some point.
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Date of stay: March 2020Trip type: Travelled on business
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Response from , Inhaber at THE MADISON Hotel Hamburg
Responded Jul. 13, 2020
Dear "479rebekkab", Thank you so much for sharing your impressions of our MADISON Hotel in Hamburg here on Tripadvisor. It makes me very happy to read that you always enjoyed your stays with us and that you felt comfortable and relaxed. I really hope that you will travel to Hamburg again in the future and that we can welcome you at our MADISON - your home away from home. Warm regards & take care! Julia Dethlefs Director of Sales & Marketing
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Ompile wrote a review Sep. 2020
Markgroeningen, Germany138 contributions98 helpful votes
Last stay at that place was in 2011 and I must say it's still best of class. The location is top, a couples of minutes walk to the Elphi and to the harbour, couple of minutes walk to the metro stations, service was very good, always very attentive, breakfast choice still very good despite the corona restrictions, free use of the close swimming pool and wellness area (sauna, jacuzzi, hammam) on the week ends for hotel guests, perfect !
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Date of stay: September 2020
Cleanliness
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Sleep Quality
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Response from , Owner at THE MADISON Hotel Hamburg
Responded Sep. 28, 2020
Dear Ompile, With much pleasure I have seen you review and would like to thank you very much for sharing it with us. It is fantastic to see that you stayed again at our MADISON Hotel and felt comfortable and at ease. I am glad that you liked the location, which was very convenient for you, too. I hope that you collected some great memories and that we will have the pleasure to welcome you soon again. Best regards from Hamburg, Julia Dethlefs Director of Sales & Marketing
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Hugh C wrote a review Sep. 2020
Stevenston, United Kingdom15 contributions3 helpful votes
I recently spent four nights at the Madison. The hotel was exactly as described on its own website (not always the case these days as I have discovered through personal experience). I had a sense of being "at home" from the minute I stepped through the door. Slick modern design without being over-the-top or gimmicky , extremely comfortable, large airy room, spotlessly clean and tidy, very comfortable bed. My one tiny criticism is that I'm not a great fan of over-the bath showers. I had requested a room with a view of the "Michel" church and was given exactly that. The staff were welcoming and extremely helpful. I had stupidly forgotten my travel adaptor to recharge my phone and was provided with one within seconds at the reception desk. I used the restaurant once, the bar on several occasions and room service on one occasion, and found all to be excellent. Breakfast, restaurant and bar staff were equally friendly, and the daily cleaning of my room could not be faulted. The food was excellent and the choice of drinks in the bar extensive. The hotel is perfectly situated too – a few minutes from the nearest U-Bahn station, and within easy walking distance of Hamburg's many attractions. All in all, a gem of a hotel. Highly recommended!
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Date of stay: September 2020
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Response from , Owner at THE MADISON Hotel Hamburg
Responded Sep. 11, 2020
Dear Hugh C., Thank you so much for sharing your kind words of praise here on Tripadvisor, too. It is such a pleasure to read your great feedback, which is a great motivation for our work. I am happy that you fully enjoyed your stay with us and felt safe and welcomed at any time. I hope to have the pleasure to welcome you again during your next Hamburg visit. Best wishes from THE MADISON, Julia Dethlefs Director of Sales & Marketing
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Gilo M wrote a review Aug. 2020
Trieste, Italy145 contributions210 helpful votes
We stayed here six nights, a long enough time to gain a good feel of the place. Overall it is a good hotel, but there are a few issues that need to be addressed. The location is very convenient, just a few minutes walk from St. Michael's church. The room was bright and spacious, with a good king size bed and with a useful small kitchenette with a coffee maker. The bathroom was also good, but it had no bidet. The big problem was that, since the weather was very hot, aircon was badly needed but the aircon of the room was, unfortunately, totally useless. Even when set at the maximum strength, both in terms of temperature and fan speed, it just could not cool down the room. I understand that Hamburg's weather is normally cooler and aircon may not be essential, but in case you do need it, bear in mind that the aircon in the room is simply not good enough. A less important issue was the lack of a full size mirror. Finally, the windows are not acoustically insulated so you will hear the bells of St. Michael church ringing day and night 24/7 every 15 minutes, which can be quite annoying. Also you can sometimes hear noises from the rooms beside. The restaurant is ok but not excellent: not much variety of food and the quality is just average.  Breakfast, however, is good and abundant, although the service is inconsistent. Some staff are very pleasant and professional, some instead seem overwhelmed by the fact that they need to serve breakfast to the tables due to the covid measures (in fact there is no buffet due to the corona situation). The underground parking is a nice feature, but it is managed by a separate company and the hotel has several slots allotted for its guests on two basement floors. The cost at €28 per day is pretty high. What makes things worse is that if you keep the car parked, let's say, 49 hours you are forced to pay three full days of parking and this is extortionate. The management will tell you that it doesn't depend on them because it is not their property. However they should be able to negotiate a better deal for their guests. In summary, good location, good rapport quality / price (apart from the parking), good breakfast and reasonable rooms (if you don't need aircon). But they should improve on some issues as described above.
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Date of stay: August 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from , Owner at THE MADISON Hotel Hamburg
Responded Aug. 11, 2020
Dear "Gilo M", first of all, I would like to thank you very much for taking the time to share your extensive feedback here on TripAdvisor. I am glad to see that you liked the great location at the heart of Hamburg, right between the Elbphilharmonie, harbour and St. Michaelis church. Unfortunately, you have not been satisfied with the rest of your stay so I would like to explain a few points you have mentioned in your review. The room you have stayed in was a Business Studio room with 35sqm. This room category does not have a bidet. If you prefer a bathroom with a bidet, you can go for our other room types like Junior Suite, Suite or Penthouse. Each of these rooms is equipped with a bidet (as mentioned on our room descriptions). I am sorry that the air condition was not working to your expectations. Indeed, in Hamburg we do not usually have as high temperatures are you are used to in Italy. 35°C are something really special in Hamburg. Our air-condition system was working during your stay - if it not getting cold enough it would have been great if you would have gotten in touch with us during your stay. We have a technical team that can check the A/C at any time for you. We just checked the A/C in the room, and it is cooling with a temperature of 20°C. Our rooms are equipped with a full-size mirror which you can find at the door of the little storage room, you have for your luggage. I am very sorry that you have not been happy with the location of your room, facing one of the main sightseeing attractions of Hamburg. Of course, we can allocate a room that is not facing the St. Michalis church but the inner yard. I have noted your wish and is absolutely not an issue to take care of it, if you want to stay with us again. In terms of the service and choice of food, I really want to apologise. Due the COVID-19 regulations, we had to downsize our regular menu of our Marley's menu. Luckily, we can offer the full menu as well as a changing special menu again since yesterday. Nevertheless, the service of our team should have been consistently friendly and welcoming. I will share your feedback with our F&B manager as well as our Operations manager in order to take actions. Regarding the public underground parking, we have arranged a reduced fee of 28,00 EUR/24 hours for our hotel guests. The regular rate is 32,00 EUR per day. The settlement is made on an exact hourly basis, as the parking ticket is scanned. I will forward your feedback to our contact person, but unfortunately, a further reduction is not possible. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, Julia Dethlefs Director of Sales & Marketing
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PRICE RANGE
US$154 - US$263 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hamburg madison hotel
LOCATION
GermanyHamburgNeustadt
NUMBER OF ROOMS
166
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Frequently Asked Questions about THE MADISON Hotel Hamburg
Which popular attractions are close to THE MADISON Hotel Hamburg?
Nearby attractions include St. Michael's Church (0.3 km), Portugiesenviertel (0.4 km), and Deichstraße (0.4 km).
What are some of the property amenities at THE MADISON Hotel Hamburg?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at THE MADISON Hotel Hamburg?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at THE MADISON Hotel Hamburg?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at THE MADISON Hotel Hamburg?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to THE MADISON Hotel Hamburg?
Conveniently located restaurants include Ristorante Buon Giorno, Ola Lisboa, and Nord Coast Coffee Roastery.
Are there opportunities to exercise at THE MADISON Hotel Hamburg?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at THE MADISON Hotel Hamburg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at THE MADISON Hotel Hamburg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does THE MADISON Hotel Hamburg offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at THE MADISON Hotel Hamburg?
The staff speaks multiple languages, including English, German, and Italian.