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Steigenberger Hotel Hamburg

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Traveller (671)
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Panoramas (11)
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About

#71 of 334 hotels in Hamburg
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
The modern 5* superior hotel, built in the typical Hanseatic style, is located in the city centre, only a few steps away from all the places of interest and excellent shopping facilities. A total of 235 generously sized rooms and suites offer the comfort that is expected by travellers.
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Property amenities
Car park
Wifi
Fitness Centre with Gym / Workout Room
Restaurant
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Sauna
Breakfast buffet
Breakfast in the room
Meeting rooms
Spa
Makeup services
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Refrigerator
Radio
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
City View
Green
Languages Spoken
English, German
Hotel links
Special Price:Winter Special: Up to 35% off

Location

Heiligengeistbrucke 4, 20459 Hamburg Germany
Name/address in local language
Steigenberger Hotel Hamburg
2,900Reviews12Q+A80Room tips
Traveller rating
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Ramina D wrote a review Apr 8
Kirkland, Washington, United States13 contributions1 helpful vote
Great location, clean and friendly however, the AC did not work and the hotel was oppressively hot. The room service menu was very limited and on multiple occasions they did not answer the phone. Additionally allow time for in person check out, smh.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Christine E K wrote a review Nov 2023
Munich, Germany12 contributions26 helpful votes
Hotel's Favourite
What a wonderful hotel. The renovation did it good! Have been to Hamburg again for a couple of days and stayed at the recently renovated Steigenberger. The new rooms are superbly appointed, give a lot of comfort and warmth. Super rain shower in the bathroom. Sadly the new restaurant was not yet completed, but it is something to look forward to. The temporary bar is good and offers enough choices. Gladly, the staff is still spot on and very friendly and helpful. Highly recommended.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Ask for a room on the 5th floor, if you like easy access to the gym.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jan wrote a review Mar 2024
Berlin, Germany1 contribution
Check-in and -out professional, rooms simple but clean, breakfast is good. Location is unbeatable to discover Hamburg, shopping, sightseeing, all easy to reach, by foot, public transport. Very quiet at night. Gym is a little small and a bit of an after-thought but all good, still can do your daily exercise. Staff is friendly and helpful. Summary: stay here when in Hamburg
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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GEORGIA B wrote a review Mar 2024
1 contribution
I wished that I could mostly walk for my stay in Hamburg. The hotel offered that since it is very central and close to everything! Spacious rooms and very quiet! Amazing breakfast! I really enjoyed my stay in Steigenberger and I would surely go back!
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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gregeog wrote a review Feb 2024
Tynemouth, United Kingdom118 contributions32 helpful votes
5 star experience. Lovely hotel, fantastic location for walking distance to most things, as well as near public transport stops. Friendly service at the reception, good views from our extremely spacious room, all amenities, comfortable bed, smart TV, all ticks from us!
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ger wrote a review Dec 2023
Ireland5 contributions3 helpful votes
The Good.. Hotel location in the centre of Hamburg is fantastic.. Rooms are very good, cleaned daily & the shower was brilliant… The Bad.. We stayed for 3 nights - Saturday and depart Tuesday.. There is no bar… The restaurant was only open for our first night - closed Sunday & Monday.. We weren’t aware of this.. We were told at reception there are many bars within 500 meters and they could show us where to go.. Nice prepared reply… The lobby toilets are located downstairs beside the restaurant. These were locked on Sunday & Monday. We were told we had to “go to our room” to use the toilet.. So it was in the front door and straight to our room for 2 of our 3 days. That doesn’t represent our many hotel stays in the past. It more an apartment block feeling. And at more than an average of €300 per night we are very very disappointed..
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Moritz Klein, Geschäftsführer at Steigenberger Hotel Hamburg
Responded Mar 8, 2024
Dear Guest, thank you very much for choosing our hotel and for your review. Your detailed feedback on your recent stay with us is greatly appreciated. It is pleasing to hear that you found our central location convenient and our rooms to your satisfaction. It is our primary aim to provide a comfortable and enjoyable experience for all our guests and we regret if your experience wasn't up to the standard you expected. Our restaurant opening hours are posted on our website. We understand the inconvenience you may have experienced and we sincerely appreciate your feedback as it helps us to understand where we can make improvements. Thank you for bringing these matters to our attention. We hope to have the privilege of welcoming you back in the future to provide you with the exceptional stay you deserve. Best regards from Hamburg Moritz Klein General Manager Steigenberger Hotel Hamburg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ruedi B wrote a review Nov 2023
1 contribution
Everything was very good, room, breakfast, restaurant. The only thing that was not working right was the elevator, as we could hardly ever get it to work with our keycard, so almost always had to call a staff member to send us up to our floor.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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StEw_VN wrote a review Nov 2023
Ho Chi Minh City, Vietnam78 contributions76 helpful votes
Stayed here for business. The checkin was inefficient, I waited 15 minutes to be checked in. The advertised facilities were not available; e.g. Sauna etc. They upgrade it at the moment; but then take it off your advertisement for heavens sake. I chose hotels based on that stuff. The room is ok, not big, but also not too small. It is clean. The room serviced is not good. They have a variety of 5 meals. I called them and it took 12 minutes and many attempts for them to pick up the phone for me to order a curry sausage. I arrived very late so I depended on the room service but this is just very bad for a hotel of this kind. It is almost as if they do not want to do room service. It felt as if I bothered them. Breakfast is good. Service is anything but warm. I spend many nights per year in hotels and this is the coldest service without any kind of welcoming I have ever experienced in years. I have returned once since and nothing changed. Now th3ere is no way back.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Moritz Klein, Geschäftsführer at Steigenberger Hotel Hamburg
Responded Jan 22, 2024
Dear Guest, Thank you for choosing our hotel and for your review. I am very disappointed to hear of your inconvenience and would like to apologise. We value your feedback and are sorry to hear that your stay with us didn't meet your expectations. Your experience with our check-in process and room service appears to fall short of the high level of convenience and customer care we strive for. I will discuss your concerns with our team to avoid such situations in the future. We take your comments on facilities and service very seriously. Your satisfaction is of the utmost importance to us and we always strive to provide accommodation and amenities that reflect this commitment. Your feedback helps us to understand where improvements can be made. We hope you'll consider returning in the future, and we'll do our best to make your next stay with us even more representative of our standards. Best regards from Hamburg Moritz Klein General Manager Steigenberger Hotel Hamburg
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wanderer66969401478 wrote a review Nov 2023
1 contribution
very friendly staff, great rooms ! Perfect breakfast and ideal location in the city to start a walk or visit one of the nice place in Hamburg ! All staff was very keen to help you and be of any help to you !
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: There is a lounge aside the breakfast are where you can have a drink in the evening and relax,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Daniel D wrote a review Oct 2023
3 contributions1 helpful vote
Their beds are extremely comfortable and the heated bathroom floors were a nice treat! The onsite breakfast was to die for! It was also very close to many tourist attractions, public transportation and more!
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$257 - C$398 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
steigenberger hamburg hotel hamburg, steigenberger hotel hamburg, hamburg steigenberger hotel
LOCATION
GermanyHamburgNeustadt
NUMBER OF ROOMS
235
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Steigenberger Hotel Hamburg - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Steigenberger Hotel Hamburg
Which popular attractions are close to Steigenberger Hotel Hamburg?
Nearby attractions include SANDEMANs NEW Europe - Hamburg (0.5 km), Hamburg Town Hall (0.4 km), and St Nikolai Memorial (0.3 km).
What are some of the property amenities at Steigenberger Hotel Hamburg?
Some of the more popular amenities offered include an on-site restaurant, a fitness centre, and a spa.
Which room amenities are available at Steigenberger Hotel Hamburg?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Steigenberger Hotel Hamburg?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Steigenberger Hotel Hamburg?
Yes, a parking garage is available to guests.
What are some restaurants close to Steigenberger Hotel Hamburg?
Conveniently located restaurants include Hanoi Deli Rathaus, Ristorante Buon Giorno, and Nord Coast Coffee Roastery.
Are there opportunities to exercise at Steigenberger Hotel Hamburg?
Yes, guests have access to a fitness centre and a sauna during their stay.
Are any cleaning services offered at Steigenberger Hotel Hamburg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Steigenberger Hotel Hamburg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Steigenberger Hotel Hamburg offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Steigenberger Hotel Hamburg?
The staff speaks multiple languages, including English and German.