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Mercure Hotel Hamburg City

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Amsinckstr. 53, 20097 Hamburg Germany
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (307)
Dining (53)
Room & Suite (31)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20-08-10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Hotel Hamburg City
Updated 20-08-10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#88 of 339 hotels in Hamburg
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
The Mercure Hotel Hamburg City is a 4 star hotel with a unique decor concept inspired by Hamburg, the media city. This is carried through the 187 guest rooms as well as other parts of the hotel.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Sauna
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Restaurant
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English, German

Location

Full view
76Somewhat walkable
Grade: 76 out of 100
16Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
971Reviews10Q+A26Room tips
Traveller rating
  • 275
  • 471
  • 166
  • 50
  • 9
Time of year
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Popular mentions
lovetraveling1980 wrote a review Sep. 2020
Germany16 contributions26 helpful votes
Great hotel! 8 min walk from train station. Hotel is modern with clean rooms. Staff were helpful and friendly. Didn’t eat breakfast because it was too expensive but found a nice cafe with great food in walking distance.
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Date of stay: September 2020Trip type: Travelled with friends
2 Helpful votes
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Response from Daniel Hain, General Manager at Mercure Hotel Hamburg City
Responded Sep. 12, 2020
Dear Guest, thank you for taking your time to share your experiences with us. Your feedback is very important to us, so we really thank you the great review. I'm sorry that we could not meet your expectations regarding our Breakfast Price. Thank you again for sharing your experiences with us, and we hope your next visit will be as pleasant as the previous one. Kind Regards from Hamburg Emily Tiedge Front Office Manager T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1163-gr@accor.com
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Erik d wrote a review Aug. 2020
Da'an, Taipei21 contributions5 helpful votes
The hotel is reasonably good. The parking was full and I had to go to the hotels parking garage for 20 euro per night, but ok your in a bog city, so that was for me not a big problem. What did ruin my stay was the man that managed the breakfast. I got some bread and a coffee and discoverred that I had no cutterly. So my colleague told me that I could get it at the back of the buffet near the bread. The moment that I touched the pouch with inside the knife in fork, this person was jelling at me and basicly the breakfast came to a stand still with all eyes on me. So I replied that I had no cutterly and that I he shouted in German that he had just put in on my table. How I was suppose to know this, no idea, but not a nice start of the morning. So I went back to my table and my colleague asked me if all this was directed at me. I was acknowlidging and just when we were continuing breakfast, a woman and a man where within half of a meter of our table hughing each other extensively. My colleague said with big eyes to me how is this possible? I looked over my shoulder and it was the man that just shouted and barked at me! Unbelievable, covid is apparantly a selective problem. Hopefully next time I will have better experience, I certainly will not be able to restrain myself in the same manner as yesterday.
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Date of stay: August 2020Trip type: Travelled on business
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Response from Daniel Hain, General Manager at Mercure Hotel Hamburg City
Responded Sep. 25, 2020
Dear Erikd, thank you for taking the time to share your feedback while I wish, you had a better experience. It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I deeply apologize for the inconvenience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Until then I wish you a great day and send kindest regards from Hamburg! Sincerely, Emily Tiedge Front Office Manager T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1163-gr@accor.com
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AmarillaArvika wrote a review Jul. 2020
Arvika, Sweden483 contributions154 helpful votes
+1
Severe language barrier in reception when checking in, so the process took ages. There was only me at the time, so can't imagine what it would be like with a lot of people there. I had a privilege room, which should come with tea and coffee making facilities. Unfortunately that did not include a kettle, but just a small coffee machine with 2 coffee capsules and two for tea. The machine made terrible coffee, so I asked in reception and was promised to borrow a kettle. After just 2 phone calls and an actual visit to reception, the kettle finally arrived, and I could go out to the nearest supermarket and buy myself coffee powder and tea bags!!! I think this was quite appauling for a four star hotel. However, the room itself was okay, and came with a free minibar containing beer, soft drinks, some oreo bisquits and Haribo bears. Some of the items were replenished during my stay (4 nights), and some were not. Breakfast was decent with good coffee and plenty to chose from. However I would not recommend the small bar in the lobby. Very high prices and the bartender had never heard of an Irish coffee . I could only laugh :) All in all I would not stay here again or recommend the hotel to others. The one thing I would like to praise was the man in reception on eht day I was leaving. Pleasant, polite and with excellent English he took me through the process in no time, and with a smile.
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Date of stay: March 2020
Location
Cleanliness
Service
Room Tip: Don't spend extra money to have a privilege room.
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anniemarr wrote a review Feb. 2020
Suffolk, United Kingdom78 contributions72 helpful votes
Noisy road, very limited Gluten free and vegetarian menu, so that was very disappointing. I suppose I was expecting more from a Mercure hotel. On top of this we we're charged twice for breakfast - 80 euro is a lot for breakfast for two persons!!! We did sleep well however, bed was comfy, room clean and it was good value for money.
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Date of stay: February 2020
Value
Cleanliness
Service
Trip type: Travelled on business
2 Helpful votes
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Nuno Pereira wrote a review Dec. 2019
Bonn, Germany98 contributions50 helpful votes
Excellent check-in, Privilege room with very comfortable bed. Rooms are a bit small for privilege but have a big LCD TV. The coffee machine wasn't working well, seemed old and overused and abused! The AC on the room is not effective, sometimes to hot, could not find the right temperature. Location is fine, not city center but close. Breakfast was chaotic, only 1 auto coffee maker for all guests available!!! How is that possible?? No fresh juice. No Choco Croissants! A fail for me!! A pancake machine that takes too long to make 1 small one. The staff is very friendly and full of young people which obviously may be the cause for some chaotic moments during breakfast. The staff should be more diverse in terms of age so that the older can pass the experience to the younger generations, I did not appreciate that at all because it gives a bad impression from the management. Overall it was a nice stay.
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Date of stay: December 2019
Value
Cleanliness
Service
1 Helpful vote
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Response from Daniel H, Manager at Mercure Hotel Hamburg City
Responded Jan. 12, 2020
Dear Guest, thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that some of your experiences did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Emily Tiedge Front Office Manager T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1163-gr@accor.com
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PRICE RANGE
US$104 - US$184 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor hotel hamburg city, mercure hamburg
FORMERLY KNOWN AS
Novotel Hamburg City Sud
LOCATION
GermanyHamburgHammerbrook
NUMBER OF ROOMS
187
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Frequently Asked Questions about Mercure Hotel Hamburg City
Which popular attractions are close to Mercure Hotel Hamburg City?
Nearby attractions include EscapeDiem (1.1 km), TeamEscape Hamburg (1.0 km), and TeamBreakout HAMBURG (1.0 km).
What are some of the property amenities at Mercure Hotel Hamburg City?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Hotel Hamburg City?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Hotel Hamburg City?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Mercure Hotel Hamburg City?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Mercure Hotel Hamburg City?
Conveniently located restaurants include The Table Kevin Fehling, Ristorante Il Buco, and Erdapfel Hamburg.
Are there opportunities to exercise at Mercure Hotel Hamburg City?
Yes, guests have access to a sauna during their stay.
Are any cleaning services offered at Mercure Hotel Hamburg City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Mercure Hotel Hamburg City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Mercure Hotel Hamburg City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.