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Best Western Hotel Hamburg International

Hammer Landstrasse 200-202, 20537 Hamburg Germany
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Traveller (92)
Room & Suite (102)
Dining (64)


#80 of 339 hotels in Hamburg
Travellers' Choice
With its excellent transport links and city centre yet peaceful location, the Best Western Hotel Hamburg International provides the ideal overnight accommodation for business travellers and tourists alike. The hotel has 113 rooms, all with free Internet access via WiFi. There is also an Internet terminal available to use in the lobby. We cater for meetings, conferences and family events... Here you will find the right facilities, first-class organisation and the very best in conference technology. With first-class and personal service, we will ensure your event is a complete success. Due to the Corona pandemic, we are unable to provide some services and facilities, or only to a limited extent. Details/information can be provided by phone or e-mail.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Conference facilities
Baggage storage
Paid private parking on-site
Car park
Breakfast available
Breakfast buffet
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
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Good to know
Languages Spoken
English, German


Full view
39Car recommended
Grade: 39 out of 100
18Restaurantswithin 1 km
4Attractionswithin 1 km
342Reviews8Q+A8Room tips
Traveller rating
  • 87
  • 174
  • 63
  • 13
  • 5
Time of year
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Popular mentions
Georg Messmann wrote a review Sep. 2020
Copenhagen, Denmark85 contributions69 helpful votes
The negative part: The surroundings are not worth writing home about. And the location is not in the center. You have to walk abt. 100 meters to the Tube and spend 10 minutes to come to the city center. The rest is all positive! The rooms are large, airy and clean. The breakfast - Covid-19 considering - absolutely adequate. And the eggs, scrambled or boiled are perfect. I hate lousy eggs for breakfast. Many 5-star hotels do worse! But what makes this hotel outstanding is first of all staff service. Be it in reception or restaurant, it is close to perfection. Nice, friendly, smiling and serviceminded. I have been in many 5-star hotels who could learn from this hotel. And to top it all the room prices are - seen with Danish eyes - very low indeed. Will I come back? Hell, yes!
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Date of stay: September 2020
1 Helpful vote
Response from Marc Dechow, Geschäftsführer at Best Western Hotel Hamburg International
Responded Oct. 27, 2020
Dear Georg-Messmann, It is absolutely fantastic to read such a great feedback. We hope to welcome you back again soon and send you best wishes from Hamburg, your team from the Best Western Hotel Hamburg International
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Stephen P wrote a review Aug. 2020
1 contribution
this hotel deducted 90% of our deposit because cancellation due tioconfid 19 and did not think of replying to there head office in Milan we are not the only quests who think this type of handling confid 19 is really bad
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Date of stay: August 2020
Response from Marc Dechow, Geschäftsführer at Best Western Hotel Hamburg International
Responded Aug. 18, 2020
Dear guest, when you booked you had the choice between a cheaper rate (without the option of canceling) and a daily rate that can be canceled by 6 p.m. on the day of arrival. In this respect, unfortunately, we cannot give you any other answer than that we adhere to the selected cancellation conditions. Thank you for your understanding. Best regards, your team from Best Western Hotel Hamburg International
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E3110OFvictoriam wrote a review Oct. 2019
Nairobi, Kenya24 contributions5 helpful votes
This was my third visit to Hamburg and first time to stay out of town and was not disappointed. The reception staff were friendly , helpful and welcoming . We arrived in the morning with my niece after a tiring flight and we were pleasantly surprised to get a room after waiting for only 30 minutes. We had settled in the lounge waiting for after noon check in. This is a rare gesture as I have been at hotels that insist on waiting for check in time even when rooms are available. The room was clean and with two beds, suitable as we were two. Hot shower, medium bathroom, necessary toiletries. ( bring along your bathroom slippers and shampoo) Check out time was suitable and we had the option of leaving luggage in baggage store Two super markets, convenient store, restaurants all within a 2-7 min walking distance and so was the train and bus station Our room overlooked main road, so sound of cars though the night I would stay again !
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Date of stay: October 2019
Response from hotelhamburg, Verkauf at Best Western Hotel Hamburg International
Responded Nov. 4, 2019
Dear E3110OFvictoriam, Thank you so much for the good review of our Best Western Hotel Hamburg International! We are glad to read that you enjoyed your stay at our hotel. Just to let you know, all our bathrooms are equipped with a shampoo for hair & body. Thank you for staying with us and we hope to see you again in the future. Best regards your team from Best Western Hotel Hamburg International
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Mr_Hr_F wrote a review May 2019
Frankfurt, Germany87 contributions30 helpful votes
First impression was vexing to me as in front of the hotel there were only flags of Hamburg and the European flag, whereas in other hotels across Europe you see the flag of the respective country in addition. Hotel is quite old and some parts could need some renovation. Staff is friendly. Rooms are clean. Nevertheless room service could improve as the bottle of water that I received and emptied on the first evening was put empty next to the glasses instead of taken away. Beds were okay but you could not manage to get it really dark at night with the curtains. Breakfast buffet was nothing special, seen it better and bigger in other comparable hotels.
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Date of stay: May 2019
Sleep Quality
Trip type: Travelled on business
Response from hotelhamburg, Verkauf at Best Western Hotel Hamburg International
Responded May 31, 2019
Dear Guest, Thank you for your review of our Best Western Hotel Hamburg International. Yes, we have chosen the flag of Hamburg and the flag of the EU. All our rooms have blackout curtains. Please excuse that it was still too bright for you. We charge EUR 13 per person for our breakfast buffet and serve regional products, Hamburg specialties and hot dishes. Best regards from Hamburg, your team from the Best Western Hotel Hamburg International.
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William M wrote a review Dec. 2018
Appleton, United Kingdom165 contributions58 helpful votes
We have done over ten annual trips and nowadays we lean towards the German markets for their quality. We chose Hamburg but had little knowledge of the city apart from reading a book earlier this year about the devastating air raids which took place in WW2. I had no idea where best to stay, just how big the city was and what it would be like to get around. I looked at hotels and found that those around the centre were either too expensive or fully booked so I decided to look a little further out and to chose a well known brand. I found the Best Western International had vacancies at an acceptable price but although I was a little apprehensive about its position decided to book it. We stayed for four nights and I have to say we were very pleased with it. We bought a Hamburg Card at the airport which gave us the use of the cities transport system for five days and also discount on excursions we took. It proved to be an excellent buy. From the airport we took the S1 into the main station then changed to the U2 which took us to a station about 100 yards from the hotel. The journey on the U2 was about ten minutes. On arrival we were met with a very efficient and friendly reception staff. We had upgraded our rooms and found them very nice, clean, a good bathroom and a very comfy bed. We had dinner in the restaurant which on a Thursday had an Italian theme. It was a buffet style and found it good and reasonably priced although we didn't find the soup we had seen advertised on the menu in the lift. We decided to try the breakfast the following morning and then decide if we would take it on the rest of our stay. At 13€ it we found it pretty good with a reasonable choice so we decided to take it for the remainder of our stay. We had drinks in the bar for three of the nights although we were surprised that both the bar and the restaurant were closed on Sunday evenings. There is a supermarket and also a fuel station nearby which both sell alcoholic and soft drinks so we resorted buying a bottle and sitting in our rooms. A few negative points are that there was no safe in the rooms, the TV didn't have many English news channels ( with the situation over Brexit the BBC would have been useful) and the coffee and tea were not replenished during our stay. On the positive side though we found all the staff extremely pleasant and efficient. All in all I would recommend this hotel even though there is nothing of much interest in the area The time taken and ease to catch a train into the city centre (and beyond) is well worth the effort and over the five days we were there became no bother whatsoever.
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Date of stay: December 2018
Sleep Quality
Trip type: Travelled with friends
Room Tip: Our party consisted of two couples and we had one room at the front and one at the rear. The rear...
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Response from hotelhamburg, Verkauf at Best Western Hotel Hamburg International
Responded Jan. 2, 2019
Dear Cheshiretourist2, We were happy to read your positive review and we would like to thank you very much for taking the time to share your impressions with us. It is truly easy to explore the city from our hotel - the underground line U2 + U4 are in 200m distance and it takes just 4 stations to the main train station in Hamburg. It is true, there are no safes in the room but at the reception. It is our experience, that the demand for our restaurant and bar on Sunday afternoon and Sunday evening is very low, that's why its closed. Our front office team is happy to give you recommendations. Thank you for staying with us and we hope to see you again! Best regards your team from the Best Western Hotel Hamburg International
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US$68 - US$124 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about Best Western Hotel Hamburg International
Which popular attractions are close to Best Western Hotel Hamburg International?
Nearby attractions include Bunkermuseum Hamburg (0.2 km), Equinoxe Hamburg (0.7 km), and Air Raid Shelter Museum Hamburg (0.2 km).
What are some of the property amenities at Best Western Hotel Hamburg International?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Best Western Hotel Hamburg International?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Best Western Hotel Hamburg International?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Best Western Hotel Hamburg International?
Conveniently located restaurants include Genno's, Der Chinese am Fleet, and Schweinske in Hamm.
Are any cleaning services offered at Best Western Hotel Hamburg International?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Hotel Hamburg International offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Best Western Hotel Hamburg International?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to Best Western Hotel Hamburg International?
Many travellers enjoy visiting Alter Elbtunnel (6.4 km), St Nikolai Memorial (4.8 km), and Wasserkunst Kaltehofe (3.4 km).
Is Best Western Hotel Hamburg International accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.