SIDE Design Hotel Hamburg

Traveller (546)
Executive Room
Room & Suite (164)
Dinner Hamburger
Dining (31)
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C$308
Fully refundable before Sat, May 4
No prepayment needed
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C$365
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About

4.5
#16 of 334 hotels in Hamburg
4.7 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.1 of 5 bubbles
Value
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
As Hamburgs first and only 5-star design hotel, SIDE is directly located in the heart of the city. Newly renovated in 2018 and built by architect Jan Störmer, designed by Matteo Thun and illuminated by Robert Wilson, space and light have been put perfectly in relation to one another. These are the factors, which essentially shape the heart of the hotel and make the SIDE a sensual location for the urban generation of today. The 168 rooms in different categories are minimalist in style, yet welcoming, comfortable and with a personal touch. Ten "flying" suites on the 10th and 11th floor are all decked out in white. A further highlight of the hotel is the Sky Lounge and the roof top terrace on the 8th floor which offer an impressive view over Hamburg. The [m]eatery bar + restaurant serves dry aged steaks, different self-made burgers and special tartars. Colourblocking is a key theme in the SIDE SPA. This wellness oasis is refreshingly colourful and luxuriously furnished.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Highchairs available
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Wine / champagne
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Newspaper
Outdoor furniture
Doorperson
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Air purifier
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is officially classified according to Hotelstars Union standards.
5.0 of 5 stars
HOTEL STYLE
Modern
Green
Languages Spoken
English, Spanish, Arabic, Croatian and 5 more

Location

Drehbahn 49, 20354 Hamburg Germany
Name/address in local language
4.5
4.5 of 5 bubbles3,083 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
Powered by AI
SIDE Design Hotel Hamburg has been lauded for its modern amenities, with visitors enjoying the varied breakfast, warm pool, and the availability of e-bikes, despite some remarks about insufficient minibar choices and air conditioning problems. Its central location is celebrated for convenience, yet it comes with the downside of occasional noise. The hotel's cleanliness is consistently praised, as is the service, which is mostly described as friendly and professional, albeit with a few hiccups. While the rooms are spacious and well-appointed, a handful of guests have faced issues with temperature control and service consistency. The hotel's atmosphere strikes many as stylish, although not all design choices resonate with every guest. Opinions on value for money are mixed, with several guests questioning the hotel's worth in light of their experiences.
Location
Central
Atmosphere
Stylish
Rooms
Comfortable
Value
Expensive
Cleanliness
Pristine
Service
Attentive
Amenities
Well-appointed
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3,083Reviews3Q+A67Room tips
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  • 58
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Detailed Reviews
BJSReview wrote a review Nov 2020
Surrey, United Kingdom30 contributions33 helpful votes
5.0 of 5 bubbles
My girlfriend & I stayed at Side hotel during a trip to visit the Hamburg Christmas markets. The hotel is extremely friendly, the spa facilities are excellent and the rooms are amazing. The hotel location is also extremely easy to get to the airport from and most importantly for us was very close to all of the best Christmas markets in Hamburg. I would also really recommend getting the Lime electric scooters to travel around the city as it’s such a beautiful place. Will 100% return one day.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Obertop, Geschäftsführer at SIDE Design Hotel Hamburg
Responded Jan 13, 2021
Dear BJSReview, Thank you very much for visiting in December and for leaving us with such a great experience and such great feedback. We can't wait to have you back with us soon. Regards, Alex Obertop General Manager
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carolinezjessen wrote a review Oct 2021
1 contribution
5.0 of 5 bubbles
Wonderful luxurious hotel with great design interior and great service. The breakfast was good, the location close to the Alster was perfect for walking and exploring the city centre. The rooms were perfect for a couple
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Review collected in partnership with this hotel
Date of stay: October 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Obertop, Geschäftsführer at SIDE Design Hotel Hamburg
Responded Oct 30, 2021
Dear Caroline, Thank you very much for staying with us. We very much appreciate your wonderful review and hope to welcome you back very soon. Regards, Alex Obertop General Manager
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A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
Maria S wrote a review Jul 2021
10 contributions
4.0 of 5 bubbles
The breakfast buffet was small with low variety. BUT we found out that you could order special eggs, omelet, pancakes, waffles, juices, coffee etc. that we only found out about by looking at other guests orders. It was not stated anywhere or mentioned by the waiter. So remember to ask for the option or else the breakfast is very unsatisfying.
Very nice rooms, good service, great facilities in rooftop bar and spa.
Luxury hotel indeed!
Right next to city center and public transport (walk 5 min) without being in the middle of center
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Review collected in partnership with this hotel
Date of stay: July 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Obertop, Geschäftsführer at SIDE Design Hotel Hamburg
Responded Aug 17, 2021
Dear Maria Carmen S, Thank you very much for your feedback and for staying with us. I apologize for us not explaining our breakfast services sufficiently. Your feedback is very valuable and has been used to get better as a team. We are looking forward to having you back with us soon! Regards, Alex Obertop General Manager
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moooleung wrote a review Feb 2020
Hong Kong, China25 contributions11 helpful votes
2.0 of 5 bubbles
First, the location is really on point, major spots can be accessed easily. From the moment we arrived (we drove), until the day we checked out, the service from the bellmen deserve to be recognized!

Now the story starts, we found out there is an obvious dirt on the wall inside the toilet. We are pretty sure it was a HUMAN WASTE from the NOSE. I think this is pretty clear that I do not need to elaborate more. As we arrived in the late evening after a long drive, we decided to bring up to the reception on the next day morning.

Next day, we approached to the reception, and I have shown the picture to the Agent (His name is Tom-Eric). I believed he was shocked. He then apologized immediately and offered a follow up. Appreciated.

When we came back in the afternoon, the room has been cleaned, however, the dirt was still on the wall. And there was a lady who I guess she came to inspect the room. We then showed her the dirt, well, I believe she was shocked as well and she removed immediately. And we asked for a bottle of water since they missed to refill or maybe the hotel do not offer a complimentary water on a daily basis. (But you are one of the five-star hotels in a big city, really?).

Overall, to what we have been received (the level of service) and treated (the follow up), this hotel is way too overpriced and the management should take this matter seriously. Your staffs missed out many chances to do a service recovery.

A truly disappointed stay in such a stunning city.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glenn-Berlin wrote a review Dec 2023
Berlin, Germany63 contributions53 helpful votes
2.0 of 5 bubbles
SIDE hotel was a little disappointing for our 1 night stay in Hamburg.

Good : Location, nice sized room

Less Good : Noisy - we could hear the people walk around the floor upstairs and we could hear people in the corridor accessing other rooms to the point where twice I thought someone was knocking at our door but actually it was someone going in a nearby room. The problem is, I think, that the doors seem solid but just do not keep the corridor noise out that you should expect in a good quality hotel.

The mini bar is a total missed opportunity - is big but largely empty with no spirits or proper snack range, I never know why so many hotels miss the opportunity to have a well stocked mini bar to make money and provide a better guest experience.

The double bed was actually two singles so I kept falling down the middle and the pillows were bizarre like inflatable Baloons!

Ordering room service breakfast was an ordeal, my call got transferred twice then the person taking the order put me on hold three times while she has conversations with other people or callers and then after keeping me waiting for 5 minutes put the phone down. When it came they forgot the milk for the granola and one of the orders of eggs so that took another 20 mins to fix.

Overall the service and mini bar issues are fixable but the noise problem is not without a total refurb which would mean I would not stay here again unfortunately. Will try somewhere else on our next stay to Hamburg.
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Date of stay: December 2023
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jaqueline Trosset, Sonstige at SIDE Design Hotel Hamburg
Responded Jan 16, 2024
Dear Mr. Glenn, We appreciate your detailed feedback and apologize for the inconveniences you experienced during your stay. We understand the importance of a peaceful environment and will address the noise issues to ensure a more serene atmosphere. Your comments regarding the mini bar will be taken into consideration for future improvements to enhance guest satisfaction. We apologize for the inconvenience with the bed setup and pillows. Additionally, we apologize for the challenges you faced with room service breakfast, and we will work on improving our communication and service efficiency. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future. Kind regards, Jaqueline Trosset & Team
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rogierfbraakman wrote a review Dec 2021
3 contributions1 helpful vote
5.0 of 5 bubbles
The team at Side truly stood up again with their personal service while also giving us a feeling of safety with all current COVID restrictions.
Also at breakfast they went the extra mile with exceeding our expectations when it came to our dietary requests.
Stall our fav hotel in Hamburg, looking forward to return
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Date of stay: December 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: take the exec room, worth the incentive!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Obertop, Geschäftsführer at SIDE Design Hotel Hamburg
Responded Dec 22, 2021
Dear Rogier Braakman, It was such a pleasure having you, your wife, and your friends back with us this past weekend. Thank you very much for your extremely nice review! Wishing you a wonderful Christmas Time and please stay healthy. See you next year Sincerely, Alex Obertop General Manager
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parissmiles wrote a review Apr 5
Irving, Texas181 contributions375 helpful votes
1.0 of 5 bubbles
This was not a pleasant experience, despite there being good people employed throughout at the hotel......this hotel was/ is inept at handling overcharges to my credit card, and did not respond to emails addressing these issues. This failure to address a customer's problems does not bode well of an entity calling itself a "luxury property", and has clouded my opinion of my stay at this hotel. I would suggest that you do not pay for anything in advance (like taxi service), and look for additional charges at check-out. My suite had holes drilled by mistake into the tiles in the shower, and the remedy was simply to caulk over the holes......this should not have occurred as it did. The breakfast was good as was the service. I've had closets bigger than the sauna. Overall, I would suggest that if you want a luxury experience that you look elsewhere.
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Date of stay: April 2024
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
Room Tip: watch what you are being charged
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jaqueline Trosset, Sonstige at SIDE Design Hotel Hamburg
Responded 2 weeks ago
Thank you for sharing your feedback regarding your recent stay at SIDE Design Hotel Hamburg. We apologize for any inconvenience you experienced, including the billing issues and room condition. Please note that we have already responded to your email regarding the overcharges. Your comments regarding email communication will be addressed internally to ensure quicker response in the future. Regarding the room issues, we regret any dissatisfaction and will work with our maintenance team to prevent such occurrences. We appreciate your positive feedback on our breakfast and service. We regret to hear that you didn't bring up your concerns during your stay. Your feedback is invaluable to us, and we encourage guests to communicate with us directly so we can promptly address any issues and ensure a more enjoyable experience. We hope to hear back from you and have the opportunity to improve your perception of our hotel. Warm regards, The SIDE Design Hotel Team.
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mathildering wrote a review Jun 2023
Skodsborg, Denmark25 contributions
5.0 of 5 bubbles
This is amazing! Top modern hotel, perfect location, warm pool, and the service is outstandig. we will be back soon! The breakfast is unreal; You have a huge selection of food, and besides that, the waiter will bring you fresh pressed juices, omelet, pancakes or waffles. YUM!
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Review collected in partnership with this hotel
Date of stay: June 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Obertop, Geschäftsführer at SIDE Design Hotel Hamburg
Responded Jun 11, 2023
Dear guest, Thank you for your fantastic review! We're thrilled that you had a top-notch experience at our modern hotel. Our convenient location, warm pool, and outstanding service are all aspects we take great pride in. We're delighted that you enjoyed our unreal breakfast with its wide selection of food, as well as the additional treats brought to your table. We can't wait to welcome you back soon! Warm regards, Alex Oebrtop & Team
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pe665 wrote a review Apr 2023
Copenhagen, Denmark1 contribution
5.0 of 5 bubbles
Very nice and modern hotel located in city center and in a quiet area. All facilities are great. Try the restaurant, if you are steak person.

Breakfast is great. We can offer almost all types of eegs and coffees from the kitchen
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Review collected in partnership with this hotel
Date of stay: April 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Obertop, Geschäftsführer at SIDE Design Hotel Hamburg
Responded Apr 18, 2023
Dear Guest, We are excited about you having experience a perfect stay! Thank you for your wonderful feedback. See you soon Alex Obertop & Team
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pproie208861 wrote a review Jan 2023
1 contribution
4.0 of 5 bubbles
Quality design in Hamburg. Excellent sauna area. Beautiful pool even if the water was a little bit cold. Idromassage could be noisy. Some part of bath door were obsolete. The room has some retouch not well done. Double TV in the some suite area cold be challenging with the remote controller.
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Review collected in partnership with this hotel
Date of stay: January 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alex Obertop, Geschäftsführer at SIDE Design Hotel Hamburg
Responded Jan 15, 2023
Dear guest, Thank you very much for staying with us and leaving us your review. In order to take action on your feedback I would very much appreciate it if you could contact me. Wishing a wonderful start of the year. Regards Alex Obertop a.obertop(at)side-hamburg.de
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Marlene S asked a question Aug 2019
Vught, The Netherlands71 contributions35 helpful votes
Hi, does the hotel have (private) parking?
Answer from AEOHH
Hamburg, Germany68 contributions62 helpful votes
Hi there, our parking is shared in the parking garage directly next to the hotel. It however is not private.
Answer from Alex O
Hamburg, Germany4 contributions7 helpful votes
Hallo Mandy E, lieben Dank für Ihre Frage. Ja, wir bieten wirklich mehr als nur Tomate, Gurken und Marmelade an. Wir stellen Ihnen dann etwas leckeres Zusammen. Liebe Grüße Alex Obertop
Abu Abdulmalik asked a question Sep 2018
Jeddah, Saudi Arabia
if there a refrigerator inside the room ?
Answer from Alex O
Hamburg, Germany4 contributions7 helpful votes
Good afternoon kzahrani, We have our minibars in the room, which we can empty out, so you can use it for something else... Regards, Your SIDE Team
parissmiles wrote a tip Apr 5
Irving, Texas181 contributions375 helpful votes
1.0 of 5 bubbles
"watch what you are being charged"
Read full review
Catherine R wrote a tip Jul 2023
59 contributions12 helpful votes
5.0 of 5 bubbles
"The location allowed us to walk everywhere."
Read full review
Sampo M wrote a tip Nov 2022
1.0 of 5 bubbles
"Be aware of the building site opposite of hotel"
Read full review
rogierfbraakman wrote a tip Dec 2021
3 contributions1 helpful vote
5.0 of 5 bubbles
"take the exec room, worth the incentive!"
Read full review
RobRoy88 wrote a tip Jan 2019
Birstall, United Kingdom62 contributions75 helpful votes
5.0 of 5 bubbles
"Superior Rooms are worth the extra money"
Read full review
Not the right property for you?
There are more places to choose from in the Hamburg area.
PRICE RANGE
C$280 - C$394 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
side hotel hamburg, side hamburg
LOCATION
GermanyHamburgNeustadt
NUMBER OF ROOMS
178
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SIDE Design Hotel Hamburg - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about SIDE Design Hotel Hamburg
Which popular attractions are close to SIDE Design Hotel Hamburg?
Nearby attractions include Old Botanical Garden (0.4 km), Hamburgische Staatsoper (0.1 km), and Hanseviertel (0.4 km).
What are some of the property amenities at SIDE Design Hotel Hamburg?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at SIDE Design Hotel Hamburg?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at SIDE Design Hotel Hamburg?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at SIDE Design Hotel Hamburg?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to SIDE Design Hotel Hamburg?
Conveniently located restaurants include Stadtsalat, Restaurant Haerlin, and Helo Restaurant.
Are there opportunities to exercise at SIDE Design Hotel Hamburg?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does SIDE Design Hotel Hamburg have airport transportation?
Yes, SIDE Design Hotel Hamburg offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at SIDE Design Hotel Hamburg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at SIDE Design Hotel Hamburg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does SIDE Design Hotel Hamburg offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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