We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sofitel Hamburg Alter Wall

Show Prices
#26 of 318 Hotels in Hamburg
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sofitel Hamburg Alter Wall
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,308 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 790: English reviews
Start your review of Sofitel Hamburg Alter Wall
 Click to rate
Espoo, Finland
Reviewed 3 days ago NEW

Enjoying Sofitel, stayed at the Sofitel Alter Wall Hamburg for one night in a prestige suite. Room: the room/suite was very beautiful. Spacious, clean. Large and very comfortable sitting area, great bed as usually at Sofitel, 2 toilet, shower, separate bath tub. Really great design and lay out. Staff was great and left chocolates twice, etc. Hotel: the hotel is...

 Report
Helpful?
Thank Helsinki1972
Waddesdon, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

Stayed here as in Hamburg on busi ness. 1 nigbt only. Arrived fairly late. Smooth check in. Super room, large with a view over the canal, very clean and lovely bathroom. I normally go out to eat but was tired so decided to eat in. Free frink at bar as accour silver member, staff were very helpful plus wine recommendation...

 Report
Helpful?
Thank Chris L
About Hotel's Favourite Review
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Chris L, Thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Thank you again for sharing...

Aventura, Florida
Reviewed 5 days ago NEWvia mobile

We only had one night in Hamburg and after comparing hotels I de died this was the perfect choice and it was. We arrived on a cruise and were able to check in at 9am which was a huge plus. They were so accommodating. There's a wonderful pool with massage jets, foot massage pool, and sauna, as well as a...

 Report
Helpful?
Thank MarcelleMiami
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear MarcelleMiami, I would not want to miss the chance to thank you for the positive evaluation of your recent stay. I am glad to read that your room and the location of the hotel were to your satisfaction and the entire team would be pleased to welcome you back in the near future. I hope you had a memorable...

Seattle
Reviewed 1 week ago

This was our fourth time in Hamburg but our first stay at this hotel and with this brand. As other reviews indicate, the Sofitel is in a good, central location in town. The hotel seems more geared for the business traveler so if that is your purpose in town, give this hotel a look. If you are a first time...

 Report
Helpful?
Thank SeattleMears
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear SeattleMears, I would not want to miss the chance to thank you for the positive evaluation of your recent stay. I am glad to read that your room and the location of the hotel were to your satisfaction and the entire team would be pleased to welcome you back in the near future. I hope you had a memorable...

Gdansk, Poland
Reviewed 1 week ago

I stayed one night at Sofitel Hamburg Alter Wall. my room was on the 8th floor, i liked the size but the bathroom tiles need some work. the receptions were very friendly and printed my fair ticket. i got a voucher for the bar and I was declined the white russian. is it really so expensive that the hotel could...

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank Michal J
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Michal J, thank you very much for your comment. I always appreciate honesty words. Criticism and hints how to do things better, will help us to reach our goals and increase our guest’s satisfaction. We are very grateful that you described your experience which will help us to improve. We hope that we will have the pleasure of welcoming...

Munich, Germany
Reviewed 1 week ago via mobile

We choosed this nice hotel to spend some days in our adopted home. The location is brilliant, between Jungfernstieg and Elbphilharmonie, each 5min to walk. We got a big and clean room. The room service and staff at the front desk are very kind and helpful. The design and interior is very beautiful and significant. Even if we were on...

 Report
Helpful?
Thank Tobias D
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Tobias D, we very much appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Reviewed 1 week ago

Great stay at a hotel which in fact is big, but managed to keep it's boutique character. Will definitely come back. Gym is a bit small, but there's an indoor pool and the restaurant and bar is nice. Breakfast buffet is great!

 Report
Helpful?
Thank emcedi
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear emcedi, I would not want to miss the chance to thank you for the positive evaluation of your recent stay. I am glad to read that your room and the location of the hotel were to your satisfaction and the entire team would be pleased to welcome you back in the near future. I hope you had a memorable...

Mooloolaba, Australia
Reviewed 1 week ago via mobile

Jokingly Hamburg is said to be the birthplace of hamburgers. It's such a diverse culture and a pretty cosmopolitan place. It's a major port on the River Elbe. It even had a Unesco World Heritage. Such vibrant neighbourhoods all near water.

 Report
Helpful?
Thank Glenyce H
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Glenyce H, I would not want to miss the chance to thank you for the positive evaluation of your recent stay. I hope you had a memorable time in Hamburg. Thank you again for sharing your experience, and we are looking forward to welcoming you back to the Sofitel Hamburg Alter Wall. Sincerely, Gilles Felgen General Manager

Brisbane, Australia
Reviewed 2 weeks ago via mobile

Spending a few days here. Great room. Windows that open. Spacious and very tastefully decorated. View ok, over roof tops. Expresso machine in room. Not ideal luggage storage as in part of wardrobe and once open, can not slide the wardrobe door to other side for access. Bathroom great. Breakfast quality very high. Service could be improved. Never got offered...

 Report
Helpful?
Thank peterM3513OQ
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear peterM3513OQ, thank you very much for having taken the time to share the experience of your stay at Sofitel Hamburg Alter Wall. I was pleased to read that you enjoyed your stay at our hotel. We look forward to welcome you back in the near future. Best regards, Gilles Felgen General Manager

Dubai, United Arab Emirates
Reviewed 2 weeks ago via mobile

While I don't normally stay in Accor Branded hotels as I have no status I do none a year stay in this hotel. The hotel is basic and comfortable but no flare or style very basic rooms with two piece twin duvets which I didn't like. Also the hotel needs new TV's like yesterday

 Report
Helpful?
Thank CeeBee210
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear CeeBee210, thank you very much for taking some time to inform us about your opinion and your impressions of our hotel. We assure you that it is our highest ambition to have satisfied guests who are looking forward to return to our hotel. Therefore it is much to our regret that your stay in our hotel did not perfectly...

773 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (718)
Viewed
Room/Suite (178)
Viewed
Bathroom (92)
Viewed
Hotel & Grounds (71)
Viewed
Dining (33)
Viewed
Pool/Beach Area (7)
Viewed
View from Room (28)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (308)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (55)
Viewed
Hotel & Grounds (13)
Viewed
View from Room (1)
Viewed
Room/Suite (21)
Viewed
Business Centre/Function Rooms (2)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (3)
Viewed
Dining (4)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Hamburg hotels
Park Hyatt Hamburg
#5 of 318 in Hamburg
2,174 reviews
Neustadt
Steigenberger Hotel Hamburg
Hamburg-Altstadt
Barcelo Hamburg
Barcelo Hamburg
#28 of 318 in Hamburg
1,274 reviews
Show Prices
Show Prices
Show Prices
Le Meridien Hamburg
#29 of 318 in Hamburg
1,380 reviews
Neustadt
Renaissance Hamburg Hotel
Renaissance Hamburg Hotel
#35 of 318 in Hamburg
720 reviews
Neustadt
The Madison Hamburg
The Madison Hamburg
#3 of 318 in Hamburg
974 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more   less 

Additional Information about Sofitel Hamburg Alter Wall

Address: Alter Wall 40, 20457 Hamburg, Germany
Region: Germany > Hamburg > Hamburg-Altstadt
Price Range: $227 - $636 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
Number of rooms: 241
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, ACCOR, Priceline, Travelocity, Booking.com, TripOnline SA, Cancelon, Evoline ltd, getaroom.com and HotelQuickly so you can book your Sofitel Hamburg Alter Wall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel
Hotel Style:
#11 Family Hotel in Hamburg
#12 Romantic Hotel in Hamburg
#12 Spa Hotel in Hamburg
#22 Business Hotel in Hamburg
#23 Luxury Hotel in Hamburg
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sofitel Hamburg Alter Wall staff and other travellers.
5 questions
Ask a question
Riverhead NY
Manchester, United Kingdom
over a year ago

See all questions (5)

Questions? Get answers from Sofitel Hamburg Alter Wall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Canal side - as high as you can get.”
SeattleMears, 16 Apr 2017 | Read review
“Ask for a room facing the river”
emcedi, 11 Apr 2017 | Read review
“rooms overlooking the channel”
crocusaz, 30 Mar 2017 | Read review
“The higher the better, (helps to be friendly at the checkin counter”
StevenJson, 15 Mar 2017 | Read review
“Superior rooms are beautifully decorated and spacious. Canal view doesn't differ much from city view.”
Jelle67, 9 Feb 2017 | Read review
5 of 5