great hotel in great location ( less than 10 min from main train station and city center ) and extraordinary designed rooms ( superior room ). high bed quality and quite sleeping atmosphere. Some Spanish flavor but not too much
I stayed in Barcelo Hotel for 3 days for a short city break in Hamburg. The location in the city is perfect: near public transportation and within walking distance to the city center and the main museums, The hotel is clean and the rooms are very comfortable and equipped with all you can expect in a 4 star/superior hotel. I stayed in a Deluxe room. There´s a buffet breakfast in the morning it is possible to order also specific dishes like for example scrambled eggs. The personnel at the reception is very welcoming and helpful. I can say that for me this hotel has been a great choice and I was able to visit the city and also to organize a day trip to Lübeck and Travemunde. The train station is also within walking distance.
Hey guys I will try to keep this short. So I traveled 500+ km driving a car yeah? To arrive at Hamburg then I worked 6 hours and I head to the hotel. As I arrived they asked if I have a Dokument from my firm with me stating that I’m here for business reasons(Arbeitgeber Bescheid). I asked if I can bring it by Tomorrow Because it was late my college’s at HR where not working. They said nope sorry can’t give you a room. Well at this point i respect the regulations. But we have another issue here, if that document is so important that I can’t go in without it why not tell me? And please I don’t care it the whole world knows about the necessity of it, I didn’t so the argument well it’s COVID every one know is BS. Tell US Please no one wants to deal with it a check in. You could have implemented that easily in the booking process. Absolutely incompetent it blows my mind how can they charge your credit card for the room then send you home…
The Barcelo Hamburg is perfectly located near restaurants and the train station.. good value for money.. rooms are pleasant ..booked 2 directly from their call center. Helpful and courteous over the phone. I had the misfortune to check in with Monica at my arrival.. After checking in she proceeded with charging us although both rooms where already been paid by my son few ours before. My son was offered to upgrade to a junior suite for just additional 20 € per day which he gladly did. I then asked Monica if we could move to his room when he check out for our last night since we wanted the coffee machine.. She told us the room was already booked and offered no alternative whatsoever. I asked if we could pay the difference and have a coffee machine sent our room She looked annoyed and said that they didn’t do that... I asked if she could look for another junior suite available and she told me to come back the next day.. At night we asked her to book us a taxi to go to Ono restaurant we waited 15 minutes outside and asked her to follow up.. again the situation was dealt with no professionalism.. I would suggest to hire people that understand the meaning of HOSPITALITY. The day after I spoke to Alex who was professional and courteous and proceeded to look for a coffee machine to be sent to the room and booked us a taxi to the airport. Rooms were clean and practical, 504 was very hot and the minibar was practically room temperature.. 621 was nice and cool. As I said the Hotel location is perfect, my only complaint is that there is no reason for you to stay inside other than to sleep The bar was unremarkable and our vodka martinis came without olives yes they did not have any for our entire stay.!!! So if you are looking for a well located hotel the offers sort of good value for money that’s your place. No thrills no frills.. …
Well situated 4*+ hotel Very good location; near the lake, metro station, and city center Nice modern rooms but -i had a "view"...on a wall (room 226). Not even on a street or courtyard.. for >150 euros that is definitely not what i call a "deluxe" room. -rain shower not working -mini gym with most equipment out of order (treadmill not working etc)
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