With this hotel you get cosy rooms, clean and fancy gym and wellness all for the price of a normal hotel room. It is located near 'the lake' behind the old city but if you get one of those scooters (electric ones, just get one of the apps) you get to the old city easily and actually this area (of the hotel) is much greener and closer to both the restaurant area and the bar area (both just a few mins on the scooter). At the same time the hotel is in a residential area so absolutely quiet and relaxing! Great place to stay.
At first, my impression was rather good, but eventually I started to grow all the more disappointed. For one, Covid-19 regulations were not met by the hotel which put everyone in danger. I have pictures of over-crowded pools, staff not wearing masks and other things that I have felt compelled to share with the German authorities. Another negative aspect was the low-quality breakfast which they blamed on the Covid-19 situation. We paid full price for breakfast, yet there was literally nothing to choose from - A couple of dry sandwiches and disgusting waffles that took 20 min for them to serve. A total scam. But the whole negative experience culminated with their manager who was extremely disrespectful and seemed to be on a real power-trip. Asking for towels to go to the pool area, I was told (ordered) to get in line (in full swim gear mind you) whilst loads of people had to check in. Yet she just stod there doing nothing, literally just waiting for people to fill out forms. It takes what, 2 seconds to hand over towels? Nah, impossible for her to do. Naturally, I decided to enter without towels because I didnt want to stand there like an idiot just to go swimming, but was then stopped and very rudely ordered again to get in line. Yes, I was actually prevented to enter the pool area in a hotel I had paid expensive money to stay just so this person could have the pleasure of bossing me around. She could not take 2 seconds to hand me and my kids towels, but she could take plenty of time to come over to police me and lecture me on their rules. What a complete joke. Needless to say, I'm never coming back here again. We paid a lot of money to stay here and supported their business during these trying times, yet we get treated like scum. It's mind-boggling to think this person is working in the service sector. Like hiring a butcher to work as a brain surgeon.…
Everything is different at the moment because of CORONA... We chose this hotel because it was one of few hotels that had opened the pool area. We stayed 3 nights and enjoyed it very much. The spa area was closed but the spa pool was really nice /quiet and relaxing. It was nice to swim outside. It was heated. The spa area lokkede really nice as we walked through it. The fitness classes were all fully booked - but I was lucky to get a spot from the waiting list. The yoga was good. ( We didn't know we had to book in advance from home which would have given us more options of different fitness classes) next time we will do that. The gym is really nice. The garden around the hotel is beautiful. The breakfast was at the lobby and it tasted really good. A clean and nice hotel where you can relax and be active. The room was a good size and the bed was comfortable. There are a lot of great restaurants walking distance from the hotel. And the bus is easy to use - bus stop right outside the hotel. We enjoyed this calm and stress-free hotel... It might be different after corona. Maybe we'll take the kids next time. They can play soccer and much more...…
Hotel excellent, spa superb, staff incredible and knew us by name as we stepped in the door. Of course it's a "German style" spa so don't be shy, but who cares and nobody is watching... We'll be back...
This hotel has the best gym and facilities I’ve ever experienced. The staff are very friendly and were very accommodating for the birthday surprise I organised for my partner. The location is great too. I would definitely stay here again
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