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ARCOTEL Onyx

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Traveller (800)
Room & Suite (434)
Dining (79)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#42 of 333 hotels in Hamburg
Location
Cleanliness
Service
Value
The ARCOTEL Onyx Hamburg is located directly on the Reeperbahn, at Millerntor. With its semi-transparent elements, the hotel’s façade alludes to the popular and rare semiprecious stone which gave the hotel its name, and attracts a lot of attention in Hamburg’s trendy neighbourhood of St. Pauli. Located conveniently in the heart of the city, the hotel is the perfect starting point for trips to the harbour, the historical Speicherstadt warehouse district, and visits to musical and theatre shows. High-quality materials and functional design create an atmosphere of extravagance and exclusive flair in the hotel’s interior. 215 spacious rooms and suites provide the best of modern comfort for a new generation of guests demanding a new level of service. The entire hotel has WLAN internet access. Our BAR WIENER CAFE provides the perfect place to socialise in a sophisticated lounge atmosphere. Bar snacks, delicious home-made cakes and refreshing drinks leave no wish unanswered.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Baggage storage
Concierge
24-hour front desk
Express check-in / check-out
Car park
Wifi
Breakfast buffet
Breakfast in the room
Snack bar
Newspaper
Non-smoking hotel
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Room service
Safe
Laptop safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Trendy
Business
Languages Spoken
English, German

Location

Reeperbahn 1 A, 20359 Hamburg Germany
Name/address in local language
ARCOTEL Onyx
1,102Review11Q+A49Room tips
Traveller rating
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saltacity wrote a review Apr 7
Weinheim, Germany1070 contributions369 helpful votes
This is a standard business hotel at the start of the famous Reeperbahn in Hamburg. Service is good and friendly. Rooms are spacious but a bit sterile. Breakfast is served in an adjacent building. Due to its location I believe this hotel also to be suitable for tourists. It is nothing special but a solid, straightforward business hotel that serves its purpose well.
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Date of stay: March 2024
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Danila M wrote a review Dec 2023
Moscow4 contributions3 helpful votes
No human touch or contact. Receptionist is not receptive. Calling reception results in them dropping my call and then I was held on a line for ages. No toothpaste, utensils or shoehorn in the room. Wanted to ask for that, but never got a chance. Breakfast is ok, but the bistro in the next building where it is, was fully packed. Not a relaxing atmosphere at all. Room design is dope though. Internet works. So there are good sides.
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Date of stay: December 2023
Value
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Trip type: Travelled as a couple
Room Tip: Pack everything with yourself. Treat it like an Everest hike. You are on your own. You show...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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GrantClark82 wrote a review Nov 2023
Linlithgow, United Kingdom21 contributions12 helpful votes
Avoid at all costs. Had an awful experience with this hotel and certainly would not recommend you book with them. Staff incredibly arrogant and unwilling to help resolve issues. I still haven’t had my issues rectified and hope that the hotel can do the right thing!
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Travelfrog21 wrote a review May 2023
52 contributions23 helpful votes
Very close to the station and a lot of stores near by including a DM supermarket and also a number of restaurants. Staff here were all polite and seemed helpful when checking in and out. Bar staff also very friendly The room was a good size with excellent views outside. Decent beds and chairs to sit in. Housekeeping was also good keeping the room very clean. Bathroom had an issue where the shower constantly leaked and overflowed. Think this is an issue with the design though they did have some sort of heat lamp device to warm the bathroom up. Lobby bar was busy most evenings and seemed a pleasant environment. Enjoyed our short stay here
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Date of stay: May 2023
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Location
Service
Trip type: Travelled with friends
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Johan A wrote a review Jul 2022
2 contributions
When we arrived we noticed the air conditioning did not work. We specifically chose the hotel for the air conditioning since we had a long drive the day after. The staff was uninterested and told us to be patient since it might be slow. They assured us our room would be cool when we got back but that was not the case. We got another room but the air conditioning didn't work. The night clerk was very helpful and checked all the free rooms but they all had the same problem.
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Date of stay: July 2022Trip type: Travelled with friends
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John B wrote a review Jan 2022
London, United Kingdom15 contributions28 helpful votes
We visit Hamburg each year and normally stay at the Raddison Blu, which has always been most enjoyable. For this visit we decided to try the Arcotel Onyx as the reviews seemed very impressive. 2 weeks before our arrival date the hotel charged in full for our 4 rooms, even though our booking was pay on arrival. The hotel had ignored our requests for refunds even though we had free cancellation policy up to the date before travel - subsequently, due to revised COVID restrictions we were unable to travel on our chosen date and therefore cancelled our booking free of charge. Following many emails to the hotel and Booking.com all seem to be totally ignored and no money has been put back into my account. This level of poor customer service is disgusting and this review is a warning to others that are booking this hotel chain in advance.
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Date of stay: December 2021
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reslimpan wrote a review Oct 2021
Rayong, Thailand3112 contributions860 helpful votes
Arcotel Onyx was a pleasant surprise. Very nice hotel with good sized rooms. Very comfortable beds. Great wifi with good speed. A small bar on the premises and a breakfast buffet in a nearby building about 30 steps away from the hotel as such. The hotel was very quiet and the views from my room on the 5th floor was good. I would highly recommend this place. Great value.
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Date of stay: October 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Johan176 wrote a review May 2020
Birmingham, United Kingdom82 contributions54 helpful votes
This hotel had stylish decor and the rooms were very modern and clean. However the air con was insufficient and when we questioned the staff about changing the temperature we were told the air con could not be changed even though this was not the case in my sisters room. The staff behind the front desk were not helpful and really let our hotel experience down. The location was perfect for exploring Hamburg and we loved the area.
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Date of stay: February 2020
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Aaron O wrote a review Feb 2020
Waterford, Ireland16 contributions4 helpful votes
Excellent location, central to a lot of attractions, such as reeperbahn night life, u boat, volsparkstadion and others. easy to get to from airport too. Staff nice and hotel bar convenient. Rooms are modern and comfortable.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Decem01 wrote a review Feb 2020
Waterford, Ireland36 contributions40 helpful votes
Spent 3 nights here,very central location.turn left for the Reeperbahn or go right to avoid it. Staff were very friendly and helpful and the rooms were modern with a brilliant shower. No iron in the room but asked at reception and had it dropped up straight away.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$172 - C$272 (Based on Average Rates for a Standard Room)
LOCATION
GermanyHamburgSt. Pauli
NUMBER OF ROOMS
215
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ARCOTEL Onyx - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about ARCOTEL Onyx
Which popular attractions are close to ARCOTEL Onyx?
Nearby attractions include Skurrilum St. Pauli (0.2 km), Panik City (0.2 km), and Kiezjungs (0.1 km).
What are some of the property amenities at ARCOTEL Onyx?
Some of the more popular amenities offered include free wifi, a lounge, and breakfast buffet.
Which room amenities are available at ARCOTEL Onyx?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at ARCOTEL Onyx?
Guests can enjoy a lounge and a snack bar during their stay.
Is parking available at ARCOTEL Onyx?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to ARCOTEL Onyx?
Conveniently located restaurants include Restaurant Ashoka, Gassenhaur, and NOM vietnamese fusion food.
Are any cleaning services offered at ARCOTEL Onyx?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at ARCOTEL Onyx?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at ARCOTEL Onyx?
The staff speaks multiple languages, including English and German.
Are there any historical sites close to ARCOTEL Onyx?
Many travellers enjoy visiting Alter Elbtunnel (0.4 km), St Nikolai Memorial (1.5 km), and Altona City Hall (2.2 km).
Is ARCOTEL Onyx accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.