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Novotel Hamburg City Alster

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Novotel Hamburg City Alster
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991 Reviews from our TripAdvisor Community

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Showing 254: English reviews
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Reviewed 3 days ago NEW

The location of this hotel is a bit of a desert so you have to walk or take transport into town for bars and restaurants. Nevertheless the bar is ok for a relaxing drink in the evening and not too expensive. The underground station is right outside and very convenient. The front of the hotel suffers a bit from traffic...

Thank Catherine H
Oslo, Norway
Reviewed 29 March 2017

I was lucky enough to participate as an invited to the cut-e yearly congress. To highlight; - a delicious breakfast, nice lunch and dinner - perfect break service including different snacks - and a very service oriented staff Only not so positive, two slow coffee-machines. My advise, very nice and advanced coffee machines, but waiting for 10 minutes to reach...

Thank per_olav_hagas
About Hotel's Favourite Review
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Mr. Hagas, Thank you so much for this great feedback and the detailed & amazing feedback. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards from Hamburg

Sapporo, Japan
Reviewed 1 week ago

We enjoyed staying five nights very much. The room is very clean, good space. We'd be happier if the next two points are improved, One is I was told the twin beds room was only 1st floor, the other is "the welcome drink service is only one person, though we are couple. We often used Novotel Hotel and got the...

Review collected in partnership with Accorhotels.com
Thank teruom966
Philadelphia, Pennsylvania
Reviewed 1 week ago

My stay at the hotel was great. It is so convenient to get to the U Bahn and S Bahn. The hotel is a ten minute walk to restaurants and shops. The staff is friendly and the hotel decor is lovely. I would definitely recommend!

Review collected in partnership with Accorhotels.com
Thank Y2253XEwendyc
Reviewed 2 weeks ago via mobile

This hotel is really the worst hotel They charge you even after you pay and chek out It is a bad managment and very poor customer service More over the reception has no moral value I felt really bad because they made us over pay even after check out They were very rude

Thank Ahmet E
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Ahmet E, thank you for you feedback. We are very sorry for your disappointment. We charged you after the check out a second time, because we realized after your first payment, that you traveled with a second person. Since you have booked only for one person, we had to charge you the second person. But your right, we should...

Malmo, Sweden
Reviewed 3 weeks ago via mobile

The hotel is very easy acceable if you come by car. They also have a car park, where you can park for a fee per day. The hotel is very fresh and light. And it is very familiy friendly. The breakfast is very good and the rooms have what you need for a hotel stay.

Thank Mblorup
Reviewed 4 weeks ago

Close to U-bahn/S-bahn to the airport. Close to city center. Quiet. Friendly but somewhat ignorant staff, I asked about tourist attractions (that I knew about as a tourist), the marathon (one of Germany's biggest), and to have a wake up call in the morning - they failed on everything. But I would stay there again, do to great rooms with...

Thank G0neFi5hing
Reviewed 4 weeks ago

Easy walk to man train station. Hotel is convenient, mass transit at the intersection. Nice, comfortable room, great WiFi which is free. Very friendly and helpful staff. The buffet breakfast was included, and was superb. Great for singles, couples, families, and businessmen.

Thank Robert B
United Kingdom
Reviewed 7 April 2017

I stayed two weeknights at the Novotel Hamburg City Alster. It wasn't my first choice for accommodations but the extreme expense of rooms when booking for a stay during a crowded time from two simultaneous trade expos made it that I had to try this location. It turned out to be a nice stay, consistent with experiences I've had with...

Thank travelentuziast
Wiesbaden, Germany
Reviewed 19 March 2017 via mobile

This Novotel continues to be my favorite in Hamburg. Nice rooms, well equipped. Friendly and helpful staff, great breakfast choices, speedy WiFi, good location in the center... Not cheap but a good choice.

Thank Robinyy
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Robinyy, "My favorite in Hamburg" Wow! Our team is honored to receive such positive feedback - a definite highlight in our daily tasks. We are glad that you enjoyed again your stay and that you felt at home with us. My team and I look forward to welcoming you again soon on your next visit in Hamburg. Best regards!

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04/06/2017 05/06/2017
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  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The central location and U-Bahn train station on our doorstep make the Novotel Hamburg City Alster hotel the ideal base in Hamburg. Enjoy the comfort of a 4-star hotel in the modern rooms and suites with a desk and free WiFi. Business travelers can relaxin the sauna after a meeting in our modern meeting rooms, while families will love our video games area. Novo2 looks forward to welcoming you ? it's an innovative combination of a lounge bar and eatery at your Novotel hotel. ... more   less 

Additional Information about Novotel Hamburg City Alster

Address: Luebecker Str. 3, 22087 Hamburg, Germany
Region: Germany > Hamburg
Price Range: $149 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Hamburg City Alster 4*
Number of rooms: 210
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hotel.de, Expedia, ACCOR, Priceline, Travelocity, Hotwire, Orbitz, Booking.com, Cheap Tickets, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your Novotel Hamburg City Alster reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Hamburg Alster Hotel Hamburg
Accor Hamburg Alster
Hamburg Novotel
Hotel Style:
#20 Spa Hotel in Hamburg
#21 Family Hotel in Hamburg
#39 Romantic Hotel in Hamburg
#40 Luxury Hotel in Hamburg
#42 Business Hotel in Hamburg
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Hamburg City Alster staff and other travellers.
6 questions
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Questions? Get answers from Novotel Hamburg City Alster staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“go for quiet because the front of the hotel has some traffic noise but the back if very quiet.”
catherineh767, 24 May 2017 | Read review
“Rooms are well sound proofed. I was in a corner room, with busy traffic, did not hear a thing.”
O4893HIrobertb, 25 Apr 2017 | Read review
“Ask for a room opposite the main street, it is much quieter”
travelentuziast, 7 Apr 2017 | Read review
“You may wish to ask a room facing the back of the hotel if you prefer a quieter room (my experience). Mine was very quiet.”
T5911DNjeanc, 2 Mar 2017 | Read review
“Standard is good enough”
ivod2016, 2 Nov 2016 | Read review
5 of 5
US$146* /night
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Prices are for 1 room, 2 adults
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