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Novotel Hamburg City Alster

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Traveller (195)
Room & Suite (95)
Dining (25)

About

Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
The central location and U-Bahn train station on our doorstep make the Novotel Hamburg City Alster hotel the ideal base in Hamburg. Enjoy the comfort of a 4-star hotel in the modern rooms and suites with a desk and free WiFi. Business travelers can relaxin the sauna after a meeting in our modern meeting rooms, while families will love our video games area. Novo2 looks forward to welcoming you ? it's an innovative combination of a lounge bar and eatery at your Novotel hotel.
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Property amenities
Restaurant
Room service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Sauna
Wheelchair Access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Safe
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website

Location

Full view
86Good for walkers
Grade: 86 out of 100
14Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
Contact
Luebecker Str. 3, 22087 Hamburg Germany
Name/address in local language
E-mail hotel
Getting there
Hamburg Airport8 km
Lübecker Straße4 min
Lohmühlenstraße6 min
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1,218Reviews
260Photos
9Q+A
48Room tips
Traveller rating
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Popular mentions
I understand the hotel is being renovated... But there was a definite "Last Century" feel to it (like my boys would say)… I like Novotel, specially in Europe, for its youthful service and funky setups... So this was a little bit disconcerting... Of note, I had one of the best
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Review collected in partnership with Accorhotels.com
Nice, fairly new hotel with great room facilities. The Internet is standard and is more than adequate for streaming Live TV. The location is within good reach via the S1 from the airport and also is close to the U1 for further possibilities straight towards the harbor. Very
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Review collected in partnership with Accorhotels.com
My family and I traveled through Hamburg on our way to Copenhagen and stopped the night in Novotel Alster. We struggled to find the entrance to the car park, despite having satnav to guide us. There were no signs showing where the parking was from the Main Street. Having battled
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Review collected in partnership with Accorhotels.com
Response from Novotel_Hamburg, Manager at Novotel Hamburg City Alster
Responded 2 weeks ago
Hello annacX5072BE, Thank you for sharing your thoughts about your trip through Hamburg and your stay in our house with us. I am sorry that we were not able to meet your expectations when it came to the service quality in the restaurant, as well as the gluten free menu. The online description of our restaurant can be misleading as there is no separate menu for gluten free dishes, though some dishes on our menu are gluten free. Alternatively our service and kitchen team help you gladly and try to find something that fits your needs even when it is not on the menu. I hope that you visit us again on your next trip to Hamburg, so can we can convice you of our service and products. Kind regards, Rene Ykema Generalmanager
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Stayed one night this week and have today whilst the room was big the service lacked Situated in a busy road heading into Hamburg this hotel is all you would expect from a Novotel. Check them in check them out, “next please”. Asked at the reception if I could have an iron and
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First time in Hamburg for myself and my wife and took the S Bahn (local above ground train) from the airport to the hotel. Bit confusing trying to get the tickets from the machine but we were lucky enough (depending on what you consider lucky) to get some help from a guy who
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Response from Novotel_Hamburg, Manager at Novotel Hamburg City Alster
Responded 2 weeks ago
Hello IAM88, Thank you for the recommendation. It was a pleasure reading through your detailed review. Not only of our hotel but also the city of Hamburg and your experience during the christmas market times. I am glad to know that my colleagues from the reception were able to convince you of their service qualities. It is unfortunate that the service at the bar was slower than you were expecting it, even when it was not busy. On behalf my team, I would like to welcome you again anytime in our house and hopefully convice you even more of our hotel and the beauty of Hamburg. Kind regards, Rene Ykema Generalmanager
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Letto della Suite
Visão do quarto
Maquina de Nespresso, faz toda diferença :)! Suíte Jr.
A espaçosa suíte jr
Suíte Jr.
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12345619
Hi there do you have rooms which allow smoking?
yes they do have a few smoking rooms but inform them while booking as there limited smoking rooms
1 vote
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Hi! Do you have rooms suitable for families of 4 people (2 adults and 2 13 year olds)? Thanks!
We saw several families and even dogs in the hotel so I would guess they would have a room that would suit you. Be sure to ask for a room at the back of the hotel it is very much quieter.
1 vote
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Hello Is there parking available? Is breakfast included. Many thanks Barbara
Dear Barbara, we have an underground car park. You can stay here for 18,00 Euro per night. If you have more questions, don`t be hesitate to contact us direct. Thank you and have a good journey. Best regards Nadine Flägel
0 votes
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hi, how do you get from the hotel to the old city? are there buses,trains , etc
The hotel is 10 minute walk to good restraurants.. The location is central and the hotel is comfortable with good staff and facilities. There are bus stop close by but we walked to most places. The hotel is typical 4 star and value for money. We were very satisfied.
0 votes
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Hi, like the other answer I also didn't see or expect (a hotel of this quality to have) a coin operated launderette. I didn't need the services of laundry cleaning during my stay in hamburg. I think there will be a public one within 2km.
0 votes
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12
"Higher up and to the back worked for us from a noise perspective"
"Ask for a room opposite the road"
"You will have to be on top of the room and bar service staff to get what. You need."
"We had a family room to the street side, which is a bit noisy when the windows are open. With closed windows it is quiet."
"the back side should be quieter since it's not on the busy street"
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12345610
PRICE RANGE
US$96 - US$203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel hamburg alster hotel hamburgaccor hamburg alsterhamburg novotel
LOCATION
GermanyHamburg
NUMBER OF ROOMS
210
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