Novotel Hamburg City Alster

4.0

Location

Cleanliness

Service

Value

GreenLeaders GreenPartner

The central location and U-Bahn train station on our doorstep make the Novotel Hamburg City Alster hotel the ideal base in Hamburg. Enjoy the comfort of a 4-star hotel in the modern rooms and suites with a desk and free WiFi. Business travelers can relaxin the sauna after a meeting in our modern meeting rooms, while families will love our video games area. Novo2 looks forward to welcoming you ? it's an innovative combination of a lounge bar and eatery at your Novotel hotel.

Full view

Property amenities

Restaurant

Room service

Free High Speed Internet (WiFi)

Fitness Centre with Gym / Workout Room

Bar/Lounge

Spa

Banquet Room

Business Centre with Internet Access

Children Activities (Kid / Family Friendly)

Conference Facilities

Dry Cleaning

Laundry Service

Meeting rooms

Multilingual Staff

Pets Allowed ( Dog / Pet Friendly )

Public Wifi

Sauna

Wheelchair Access

Room features

Air conditioning

Minibar

Accessible rooms

Family Rooms

Non-smoking rooms

Suites

Good to know

HOTEL STYLE

Safe

Mid-range

HOTEL CLASS

Hotel links

Visit hotel website

Full view

86Good for walkers

14Restaurantswithin 0.5 km

1Attractionwithin 0.5 km

Contact

Luebecker Str. 3, 22087 Hamburg Germany

Name/address in local language

011 49 40 391900

E-mail hotel

Getting there

Hamburg Airport8 km

Lübecker Straße4 min

Lohmühlenstraße6 min

See all nearby hotels

Nearby restaurants

MIt Herz & Zucker Cafe

6 minCafe

Schweinske in Hohenfelde

See all nearby restaurants

Nearby attractions

Zum Friesenjung

3 minBars & Clubs

See all nearby attractions

1,218Reviews

260Photos

9Q+A

48Room tips

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Popular mentions

Under renovation, and not a minute too soon...

I understand the hotel is being renovated... But there was a definite "Last Century" feel to it (like my boys would say)… I like Novotel, specially in Europe, for its youthful service and funky setups... So this was a little bit disconcerting... Of note, I had one of the best…

Review collected in partnership with Accorhotels.com

Date of stay: March 2019

Novotel Alster in Hamburg

Nice, fairly new hotel with great room facilities. The Internet is standard and is more than adequate for streaming Live TV. The location is within good reach via the S1 from the airport and also is close to the U1 for further possibilities straight towards the harbor. Very…

Review collected in partnership with Accorhotels.com

Date of stay: March 2019

Difficult to find and misleading restaurant menu

My family and I traveled through Hamburg on our way to Copenhagen and stopped the night in Novotel Alster. We struggled to find the entrance to the car park, despite having satnav to guide us. There were no signs showing where the parking was from the Main Street. Having battled…

Review collected in partnership with Accorhotels.com

Date of stay: February 2019

Response from Novotel_Hamburg, Manager at Novotel Hamburg City Alster

Responded 2 weeks ago

Hello annacX5072BE, Thank you for sharing your thoughts about your trip through Hamburg and your stay in our house with us. I am sorry that we were not able to meet your expectations when it came to the service quality in the restaurant, as well as the gluten free menu. The online description of our restaurant can be misleading as there is no separate menu for gluten free dishes, though some dishes on our menu are gluten free. Alternatively our service and kitchen team help you gladly and try to find something that fits your needs even when it is not on the menu. I hope that you visit us again on your next trip to Hamburg, so can we can convice you of our service and products. Kind regards, Rene Ykema Generalmanager

Basic Hotel with no extras

Stayed one night this week and have today whilst the room was big the service lacked Situated in a busy road heading into Hamburg this hotel is all you would expect from a Novotel. Check them in check them out, “next please”. Asked at the reception if I could have an iron and…

Date of stay: January 2019

Christmas Market Weekend

First time in Hamburg for myself and my wife and took the S Bahn (local above ground train) from the airport to the hotel. Bit confusing trying to get the tickets from the machine but we were lucky enough (depending on what you consider lucky) to get some help from a guy who…

Date of stay: December 2018

Response from Novotel_Hamburg, Manager at Novotel Hamburg City Alster

Responded 2 weeks ago

Hello IAM88, Thank you for the recommendation. It was a pleasure reading through your detailed review. Not only of our hotel but also the city of Hamburg and your experience during the christmas market times. I am glad to know that my colleagues from the reception were able to convince you of their service qualities. It is unfortunate that the service at the bar was slower than you were expecting it, even when it was not busy. On behalf my team, I would like to welcome you again anytime in our house and hopefully convice you even more of our hotel and the beauty of Hamburg. Kind regards, Rene Ykema Generalmanager

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All photosTravellerRoom & SuiteDining Business Centre & Event RoomsFamily and Play Areas

Letto della Suite

Visão do quarto

Maquina de Nespresso, faz toda diferença :)! Suíte Jr.

A espaçosa suíte jr

Suíte Jr.

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Hi there do you have rooms which allow smoking?

yes they do have a few smoking rooms but inform them while booking as there limited smoking rooms

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Hi! Do you have rooms suitable for families of 4 people (2 adults and 2 13 year olds)? Thanks!

We saw several families and even dogs in the hotel so I would guess they would have a room that would suit you. Be sure to ask for a room at the back of the hotel it is very much quieter.

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Hello Is there parking available? Is breakfast included. Many thanks Barbara

Dear Barbara, we have an underground car park. You can stay here for 18,00 Euro per night. If you have more questions, don`t be hesitate to contact us direct. Thank you and have a good journey. Best regards Nadine Flägel

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hi, how do you get from the hotel to the old city? are there buses,trains , etc

The hotel is 10 minute walk to good restraurants.. The location is central and the hotel is comfortable with good staff and facilities. There are bus stop close by but we walked to most places. The hotel is typical 4 star and value for money. We were very satisfied.

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Hi I have emailed your hotel at h3737 at accor com with some questions but no one has answered. May I ask is there a Self coin operated laudry washer/dryer for guests use in the hotel. If not, how far is the nearest public laundrette to this hotel. Thanks

Hi, like the other answer I also didn't see or expect (a hotel of this quality to have) a coin operated launderette. I didn't need the services of laundry cleaning during my stay in hamburg. I think there will be a public one within 2km.

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