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Room & Suite (102)
Dining (22)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 20-11-16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Novotel Hamburg City Alster
Updated 20-11-16 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#81 of 339 hotels in Hamburg
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
The central location and U-Bahn train station on our doorstep make the Novotel Hamburg City Alster hotel the ideal base in Hamburg. Enjoy the comfort of a 4-star hotel in the modern rooms and suites with a desk and free WiFi. Business travelers can relaxin the sauna after a meeting in our modern meeting rooms, while families will love our video games area. Novo2 looks forward to welcoming you ? it's an innovative combination of a lounge bar and eatery at your Novotel hotel.
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Room & Suite (102)102
Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Car park
Wifi
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Newspaper
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, German
Location
Full view
84Good for walkers
Grade: 84 out of 100
15Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
Contact
Luebecker Str. 3, 22087 Hamburg Germany
Name/address in local language
Getting there
Lübecker StraßeHamburg U-Bahn4 min
LohmühlenstraßeHamburg U-Bahn6 min
1,359Reviews9Q+A49Room tips
Reviews
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Popular mentions
I stayed at this hotel with a friend during our Interrail trip. Having previously stayed at a different hotel chain offering a similar product in Hamburg and having had a good experience I was tempted to return, but when going to book I saw that the Novotel Hamburg City Alster was a little cheaper and I had previously been impressed by my stay at other recently refurbished Novotels so decided to give it a try. I must give the hotel credit for their flexibility, I had originally booked to stay in June but this wasn’t possible due to Coronavirus restrictions at the time. The hotel changed the booking for the new dates in September with no fuss and at no extra cost even though I had booked a non-flexible rate. The man on reception upon check-in was very friendly, however he didn't speak very much English which certainly tested my poor German, although this may have been because we were arriving at around 10pm and the guy may have just been the night porter. This wasn't helped by the fact that during the re-booking because of the date change it seems like they accidentally changed the booking to one for a single occupant, so there was a little confusion as to why there were two of us there, although once I realised what the guy was saying this was no problem and we just had to fill in an extra form for my friend because his details weren't given during the online check-in (which I think is also why only one of the beds is fully made up in the room photo although again, this was no problem) The room was nearly identical to the new style Novotel room I stayed in at Wien Hbf, it had modern decor, a large TV, comfortable beds and a nice bathroom. The room also seemed to be very clean. We headed out again that evening as we had booked late admission at Miniatur Wunderland (Which is 100% a must if visiting Hamburg) which was easy to get to using the nearby U-Bahn which is accessed via a long subway from just outside the hotel. When we left Miniatur Wunderland at around 1am we found there were no U-Bahn services back to the hotel, I'm not sure if they finish at this time normally or if this was due to engineering works, but either way, we got an Uber back to the hotel which was relatively inexpensive. The guy on reception was once again very friendly and greeted us as we came back into the hotel. The next morning check-out was quick and simple. While the location isn't exactly central, it's a nice hotel within 10 minutes of the town centre if using the U-Bahn and I'd likely use it again next time I'm in Hamburg providing it remained a little cheaper than the competitors hotel which I stayed in previously, which is a little closer to the town centre.…
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Date of stay: September 2020
Location
Cleanliness
Service
Helpful
Very good located hotel, close to the city - walking distance. Friendly staff, clean room. This time a year not crowded, maybe because of corona, We had breakfast out where it was few people. Ask for a rrom to the backyard if you dont like traffic.
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
Room Tip: To the backyard if you dont like noice from traffic
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Helpful
Had a wonderful stay for 3 nights at Novotel City Alster. The suite was big and clean and everything worked. Breakfast had large variations to pick from and all from the staff was friendly. The hotel have undergrund parking for cars and is located next to u- bahn station so it is so easy to go around in Hamburg from the hotel.
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Review collected in partnership with Accorhotels.com
Date of stay: October 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Rene Ykema, General Manager at Novotel Hamburg City Alster
Responded Oct. 20, 2020
Dear guest, We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive feedback. To this special time, we do our best, to combine the hygiene standards and the satisfaction of our guests. It`s not easy, but we do our best! Thank you again for sharing your experience. We hope to welcome you as our guest again in the future, so that your next visit will be more pleasant as the previous one.
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Great hotel, modern and clean but to have one member of staff on reception on a Sunday morning meant it took 30 mins to check out and get parking validated! Absolutely ridiculous! Also, overpriced breakfast so we didn’t even bother with that.
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Date of stay: September 2020Trip type: Travelled as a couple
Helpful
Awful housekeeping in this Accor venue. Towels not replaced, came back after a days work and found not a single towel anywhere. Three calls to clueless reception barely able to speak German. Housekeeping will knock and enter despite sign on door. Surrounding area full of drug addicts and homeless. Lobby impossible as cold and incessant muzak. Staff basically clueless throughout.
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Date of stay: February 2020Trip type: Travelled solo
1 Helpful vote
Helpful
PRICE RANGE
US$105 - US$171 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel hamburg alster hotel hamburg, accor hamburg alster, hamburg novotel
LOCATION
GermanyHamburg
NUMBER OF ROOMS
210
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Claim Your Listing Frequently Asked Questions about Novotel Hamburg City Alster
Which popular attractions are close to Novotel Hamburg City Alster?
Nearby attractions include Zum Friesenjung (0.2 km).
What are some of the property amenities at Novotel Hamburg City Alster?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Novotel Hamburg City Alster?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Hamburg City Alster?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Hamburg City Alster?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Novotel Hamburg City Alster?
Conveniently located restaurants include MIt Herz & Zucker Cafe, Pho Duc, and Alstercafe.
Are there opportunities to exercise at Novotel Hamburg City Alster?
Yes, guests have access to a fitness centre and a sauna during their stay.
Is Novotel Hamburg City Alster located near the city centre?
Yes, it is 0.9 km away from the centre of Hamburg.
Are any cleaning services offered at Novotel Hamburg City Alster?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Novotel Hamburg City Alster?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Novotel Hamburg City Alster offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.