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Movenpick Hotel Hamburg

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About

#47 of 334 hotels in Hamburg
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Value
GreenLeaders Gold level
Unique for it being built into a former water tower, the Movenpick Hotel Hamburg stands as a trendy and modern hotel in the Sternschanzenpark area. The hotel offers 226 rooms, a Movenpick hotel restaurant and the Lifestyle Bar "Cave". 13 Conference and meeting rooms as well as a fitness and sauna area are also available.The hotel's location is ideal for both business travelers and visitors. Only a few steps away, the metro brings you to wherever you'd like to go. The fairgrounds and Congress Centre Hamburg are all within walking distance.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Paid public parking on-site
Car park
Wifi
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Happy hour
Outdoor dining area
Wine / champagne
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Soundproof rooms
Room service
Safe
Seating area
Telephone
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Park View
Business
Languages Spoken
English, German
Hotel links
Special Rate:Special rate available

Location

Sternschanze 6, 20357 Hamburg Germany
Name/address in local language
Movenpick Hotel Hamburg
2,687Reviews15Q+A95Room tips
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Paula R wrote a review Mar 2024
1 contribution
The hotel wasn't worth its price. The pillows were awful, without filling. The beds were fine, but the duvet wasn't changed each day. They just folded it and put back on our bed. Blankets also were terribly hot and synthetic. Had a feeling that this hotel was too eco-friendly for customers. Didn't find any body lotion, cotton pads and robes/slippers in the bathroom. The only positive about this stay, was breakfast- very big choice and everyone could find something delicious. Also, the design and interior of this hotel was superb!
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Date of stay: March 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Movenpick Hotel Hamburg
Responded 1 week ago
Dear Paula, We appreciate that you took the time to share your experience with us. We are delighted to hear that you enjoyed our breakfast selection and the unique design and interior of our hotel, which are indeed among the highlights that we are very proud of. We regret to hear that some aspects of your stay did not meet your expectations, particularly in relation to the pillows and bedding. Our aim is to provide comfortable and restful sleep conditions, and we offer a pillow menu for guests to choose their preferred option. While our duvets and blankets are selected with guest comfort in mind, we understand that personal preferences vary, and we are always willing to assist with additional or alternative bedding upon request. We take pride in our eco-friendly initiatives, which are part of our commitment to sustainability. However, we ensure these efforts do not compromise the comfort and amenities we offer to our guests. It is unfortunate that you missed some of the bathroom amenities; we provide a selection of eco-friendly toiletries and bathrobes and slippers are available upon request to enhance your stay. We hope to welcome you back in the future for an even better experience. With warm regards from the water tower, Michael Lutz, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rene H wrote a review Jul 2022
Stansstad, Switzerland37 contributions52 helpful votes
Hotel's Favourite
The hotel is located in a very nice and quiet location of Hamburg. With the nearby subway or S-Bahn all Hamburg attractions can be reached in a few minutes. The rooms are nicely furnished and modern. The hotel is clean and well maintained, which is very important to me personally. Great breakfast buffet! The staff is super friendly and accommodating. Nothing to complain about here...... I look forward to coming back to this hotel. Thank you very much for a great time.
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Review collected in partnership with Accorhotels.com
Date of stay: June 2022
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This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Annette Bätjer, Geschäftsführer at Movenpick Hotel Hamburg
Responded Aug 12, 2022
Dear ReneStansstad, Thank you very much for staying with us and for your comments which are much appreciated. We hope that we have the opportunity to welcome you again one day. Yours sincerely Annette Bätjer General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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Pawel L wrote a review Nov 2023
45 contributions27 helpful votes
It was a short stay at this hotel but what i can say thet it is very nice hotel, good service quality, rooms are well equiped and modern style, really nothing to compleim, can recommende for sure. Breakfest was good, nice restaurant , location is ok
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Movenpick Hotel Hamburg
Responded Nov 26, 2023
Dear Pawel, Thank you so much for your positive feedback following your stay. Thank you for highlighting our well-equipped rooms and modern style; we take pride in the unique blend of historical charm and contemporary design that our accommodations offer. We're also delighted that you enjoyed the breakfast selection and found our restaurant to your liking. It's great to know that our location met your expectations, providing convenient access to local attractions and transport links. We would love to have you return in the future. With warm regards from the Schanzenpark, Michael Lutz, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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marcusshs wrote a review Oct 2023
Düsseldorf, Germany4 contributions
We had a great time in the Mövenpick in Hamburg! The Staff and our Suite was again excellent! Thank you ! We will come back! The breakfast was awesome! The Suite 1702 is a MUST with a great view! See you soon
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Review collected in partnership with Accorhotels.com
Date of stay: October 2023
Value
Rooms
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Movenpick Hotel Hamburg
Responded Oct 18, 2023
Dear Marcus, Thank you for your review on TripAdvisor. We are thrilled to hear that you had an excellent stay in our Suite 1702 and enjoyed the amazing views it offers. Your kind words about our staff are greatly appreciated, and we are delighted that our breakfast exceeded your expectations. We would love to have you return in the future. With warm regards from the Schanzenpark, Michael Lutz, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vierteljunge wrote a review Aug 2023
Bremen, Germany19 contributions5 helpful votes
I planned to stay in this hotel with my 2years old son. The hotel rejected the stay. 2year old children have to be booked and payed as adaults due to „fire safety reasons“. The hotel was not able to answer how this is complient to the hotel AGBs and was not able or willing to propose a solution. I was just told I can‘t book as family. The first hotel ever which rejected us as family.
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: Book another hotel which cares
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel- cmanager, Owner at Movenpick Hotel Hamburg
Responded Sep 13, 2023
Dear Markus, Thank you for sharing a review on TripAdvisor. We are sorry to hear about the misunderstanding regarding the booking for your family. Our hotel is indeed family-friendly, and we welcome children up to 12 years old to stay free of charge in their parents' room. We apologize for any confusion or inconvenience this may have caused during your booking process. We would like to assure you that our team is committed to providing a comfortable and enjoyable stay for all our guests, including families with young children. We would be more than happy to assist you in finding a suitable room for your family during your next visit to our hotel. We hope to be able welcome you back on a future visit. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nordiccritic wrote a review Aug 2023
Gilroy, California15 contributions7 helpful votes
At 02h00 the hotel was evacuated on short notice due to unknown dangerous reasons. Guests was using the emergency stairway as elevators was out of order. We started from level 9 running down the stairway equipped with wet tovels in case of fire. To get outside we had to brake the glass shield protecting the external door. Outside we, the guests of the hotel, was meet only by wet darkness. No representative from the hotel at the evacuation door to guide us to a pre set meeting place. Instead we were left standing there in the darkness with out any guidance whatsoever. After a while a police car showed up. The police did not bother to get involved in this evacuation and remained inside the car. I guess they expected hotel management to have a routine covering such an event, but there was no such person to be found. When the crowd after a while started walking towards the main entrance at the other side of the building, we meet the fire brigade who told us that this was a false alarm and we again could enter the building. We meet a lonely night pottier who just confirmed that this was a false alarm and it was now safe to enter the building and our rooms again through the evacuation stairways as the elevators was still out of order in evacuation mode. We took the long 9+3 levels walk up the stairs under silence and reflected on all things that could have gone wrong if this would have been a real dangerous situation such as fire or a hostile attack on the hotel. How come there was no plan on how to gather the evacuated guests outside the hotel ? How come there was no communication with the evacuated guests, neither by the responsible hotel management/staff, the police or the fire brigade ? Why did no one from the hotel management show up after 5-10 minutes to help the night portier sort out the situation with distressed hotel guests ? A conversation this morning after breakfast with the responsible manager only gave at hand that they had an evacuation system for the hotel, but that did not include anything of the points I raised above on how to deal with hotel guest left alone outside the hotel in the dark wondering about what to do, where to go and why no one from the hotel take on its duty to lead the guests to safety in this type of situation. The hotel manager only regretted what happend and I guess confessed that this hotel actually did not have its routines in order to handle a panic evacuation of its guests. What can we say about this ??? A scandal and shame on the responsible hotel manager who did not live up to the expected safety standard of a Mövenpick Hotel. Maybe Hamburg or Germany have less rigid rules in matter of safety at hotels, but I doubt it. The Swiss are normally to be trusted, but also them are now know to fail. Nobody cares until the accident happens and lives are lost. Then managers are fired, guests are compensated and routines are put in place to avoid future failures. Should you stay as guest at Mövenpick Hotel in Hamburg if you know they neglect standard evacuation safety routines ??? The manager here in Hamburg told me that was the case last night. So Mövenpick managers, what do you think about hotel safety and what will you do to sharpen up and avoid a future catastrophe in Hamburg or somewhere else where the hotel chain in represented ??? I just need to know !!!
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Date of stay: August 2023Trip type: Travelled on business
Room Tip: Always think about your safety when you arrive at a new location. Routines have to be in place...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Hotel- cmanager, Owner at Movenpick Hotel Hamburg
Responded Sep 18, 2023
Dear guest, Thank you for taking the time to share your feedback on TripAdvisor. We are deeply concerned about the issues you faced during the evacuation. The safety and well-being of our guests are of utmost importance to us, and we sincerely apologize for the inconvenience caused. We understand that the evacuation process was not handled as efficiently as it should have been, and we assure you that we take your feedback very seriously. We are currently reviewing our emergency procedures and working closely with our staff to ensure that such incidents do not occur in the future. Your comments will help us improve our safety measures and communication during emergencies. Once again, we apologize for the distress caused and thank you for sharing your thoughtful feedback. We hope to be able welcome you back on a future visit to give us a second chance for an improved experience. Kind regards from Hamburg,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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daynemoir wrote a review May 2023
Fraserburgh, United Kingdom9 contributions2 helpful votes
A very nice hotel. The room was lovely with a comfortable bed. Reception staff were very helpful and the cleanliness of the room was of the highest order. Absolutely no complaints in regards to the room or high level of work from the hotel staff. The hotel is a 2 minute walk from the Metro. One concern here is the 5 or 6 African drug dealers who loiter outside the Metro station all day every day. They approach you and ask you to head over to the side to buy some of their aspirin or chalk. This may make some people feel uneasy about taking the metro at night. I am surprised the hotel do not report these individuals to the authorities as it's fairly off putting. I did not observe these dealers outside other metro stations at the same level as this one. My second and final concern is the price the hotel charges guests for water. I went to the bar later at night to collect 2 x bottles as the hotel only provides one tiny bottle per day. This is a bit ludicrous considering the price they charge. Anyway, I asked the barman for 2 bottles of water to take away. I was charged 14€ for 1.5 litres which is an absolute disgrace. The hotel should be ashamed of itself for ripping people off in this manner. For this act of daylight robbery, the hotel only receives a 4 star rating from me.
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Date of stay: May 2023
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Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Michael Lutz, Geschäftsführer at Movenpick Hotel Hamburg
Responded May 23, 2023
Dear guest, Thank you for sharing your feedback on TripAdvisor. We are delighted to read that you enjoyed your stay in our water tower and were pleased with the comfort in our guest room. We are in constant exchange with the responsible police department regarding the situation in Schanzenpark. The authorities are doing everything they can to improve security for residents and guests. In addition, we have a security service at night that can take care of our guests in case of emergencies. Less expensive drinks to take back to your guest room can be purchased 24 hours a day at our reception. We apologise for any inconvenience caused. Despite your criticism, we hope to welcome you back to the Mövenpick Hotel Hamburg soon. Sincerely, Michael Lutz, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Allan Stewart wrote a review Feb 2023
168 contributions121 helpful votes
Strange hotel. I usually like quirky hotels but this didn’t make it. The cold uninviting reception was the first point I realised I wasn’t going to be happy here. The hotel is a converted water tower and has dripping water sounds and fog horn sounds in the foyer. Why? The room had little charm and felt a bit like a cell with small windows. The restaurant was closed the night we were there. Why? Breakfast was average. Food on hot ish plates. Make your own tea and coffee. ‘Toaster’ as usual useless. I had a reasonable dinner one night. But the ambience of the night time restaurant was terrible. Dim the lights put some candles. It’s so easy done. Bit of thought. Reception didn’t answer so had to go down to speak to them. Room wasn’t serviced even although I told reception to tell house keeping I was going out. Tv no English channels at all, not even one news channel. All in all, not good enough. My wife and I had booked for 4 days and moved out after 2. Manager very understanding and didn’t charge us. Would I go back….. what do you think.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Annette Bätjer, Geschäftsführer at Movenpick Hotel Hamburg
Responded Feb 28, 2023
Dear Lipoy, Thank you very much for staying with us and for your comments which are much appreciated. We regret most sincerely the inconvenience caused during your stay and ask for your apologies. The converted watertower is a very special hotel which is not popular and fancy for everybody. Design and architecture is not loved by everybody, i.e. dripping water sounds and fog horn. Converting a water tower into a hotel has to be approved by the local authority. That is the reason why there are strong compliances i.e. small windows. Unfortunately we had to close the restaurant on two days a week because there is a lack of staff. We are already working on that. I am awfully sorry that we were not able to convince you with our quality of product and service. Our training will be intensivised in order to improve soon. Kind regards Annette Bätjer General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ralph H wrote a review Aug 2022
2 contributions1 helpful vote
Good location, close to metro and walking distance to the Alster. Amazing architecture from water storage tower to hotel, Bets view, best breakfast and very patient friendly staff!! Anytime I will come again, thanks
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Review collected in partnership with Accorhotels.com
Date of stay: August 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Annette Bätjer, Geschäftsführer at Movenpick Hotel Hamburg
Responded Aug 22, 2022
Dear Ralph, Thank you very much for staying with us and for your comments which are much appreciated. We hope that we have the opportunity to welcome you again one day. Yours sincerely Annette Bätjer General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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Tapert wrote a review Aug 2022
Helsinki, Finland2 contributions
During our stay we were enjoyed from good service, clean rooms, excellent beds, great views over city of Hamburg, delicious and versatile breakfast. The security and safety pratices were in high level.
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Review collected in partnership with Accorhotels.com
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Annette Bätjer, Geschäftsführer at Movenpick Hotel Hamburg
Responded Aug 15, 2022
Dear Tapert, Thank you very much for staying with us and for your comments which are much appreciated. We hope that we have the opportunity to welcome you again one day. Yours sincerely Annette Bätjer General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$190 - C$301 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hamburg moevenpick hotel
LOCATION
GermanyHamburgSternschanze
NUMBER OF ROOMS
226
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Movenpick Hotel Hamburg - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Movenpick Hotel Hamburg
Which popular attractions are close to Movenpick Hotel Hamburg?
Nearby attractions include Schanzenviertel (0.4 km), Cafe Elbgold (0.3 km), and EscRoom (0.5 km).
What are some of the property amenities at Movenpick Hotel Hamburg?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Movenpick Hotel Hamburg?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Movenpick Hotel Hamburg?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Movenpick Hotel Hamburg?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Movenpick Hotel Hamburg?
Conveniently located restaurants include Bekaa Libanesisches Restaurant, Delta Bistro, and Otto's Burger - Schanzenstrasse.
Are there opportunities to exercise at Movenpick Hotel Hamburg?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Movenpick Hotel Hamburg?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Movenpick Hotel Hamburg?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Movenpick Hotel Hamburg offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Movenpick Hotel Hamburg?
The staff speaks multiple languages, including English and German.