Hyatt Place Frankfurt Airport

Hyatt Place Frankfurt Airport

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Room & Suite (88)
Hyatt Place Frankfurt Airport
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About

4.0
#34 of 284 hotels in Frankfurt
4.3 of 5 bubbles
Location
4.6 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.2 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hyatt Place Frankfurt Airport offers the highest level of comfort – all in your time zone. Directly connected to the terminals with the S-Bahn stop in front of the hotel, offering easy access to Frankfurt city, the trade fair and Rhine-Main area. Enjoy spacious, quiet and comfortable rooms, 24/7 services and freshly prepared breakfast at Zoom Restaurant. Keep fit in our fitness club or discover the Green Quarter at Gateway Gardens Park outside the front door.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Board games / puzzles
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Car park
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Snack bar
Wine / champagne
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, French, Spanish, Arabic and 3 more
Hotel links
Special Offer:Noch mehr sparen inkl. Frühstück / Save more with breakfast

Location

De Saint Exupery Strasse 4, 60549 Frankfurt, Hesse Germany
Name/address in local language
4.0
4.0 of 5 bubbles871 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Located conveniently near the Frankfurt Airport and various transportation links, the Hyatt Place Frankfurt Airport offers modern aesthetics and cleanliness that many guests appreciate. Despite the praise for its location and upkeep, some guests feel that the value proposition is undercut by unexpected fees, overpriced services, and a lack of certain amenities such as a complimentary airport shuttle. The rooms, while generally regarded as clean and contemporary, have received mixed reviews due to issues with temperature and lighting. Service experiences also vary, with some guests commending the staff's professionalism and others pointing out service inconsistencies.
Location
Convenient
Atmosphere
Stylish
Rooms
Modern
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
AKAggie96 wrote a review Jul 2022
Anchorage, Alaska79 contributions29 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
We stayed at the hotel twice over the course of our trip. When we checked in the first night, they had given us the wrong room type. However, we were so tired from our trip that we didn't care. Knowing we were coming back later in the trip, I made sure to mention this to the staff when we checked out the next morning. They were very apologetic, and assured me they would have the correct room prepared when we returned. They followed up as promised. The hotel is very new, and has everything you need. The hotel is one train stop away from the airport, and five train stops from the city center Hauptwache station. The train station is right around the corner from the front door of the hotel, which makes it super convenient. There is also a nice grocery store a short walk away. The restaurant in the hotel is perfectly decent, especially the breakfast. Several google reviewers complained about the service in the restaurant, but they are understaffed, just like everyplace else in the world. The servers were working the restaurant, the bar, and the hotel store all at the same time. The service was a little slow, but it wasn't because of the staff. They were working their tails off. The front desk staff was super helpful with directions, and were very pleasant to deal with. Will definitely stay here again!
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Margarita Smarakova, Owner at Hyatt Place Frankfurt Airport
Responded Mar 31, 2023
Dear AKAggie96, Thank you for taking the time to share your experience with us. We're happy to hear that you found our hotel convenient and well-equipped, and that our staff was helpful and friendly. We apologize for the mix-up with your room type, but we're glad to know that our team was able to rectify the situation and make it right for your return visit. It's also great to hear that you enjoyed our restaurant and breakfast, and that our location near the train station was convenient for your travels. We appreciate your understanding regarding the service in the restaurant and will take your feedback into consideration as we work to improve our operations. Thank you for choosing to stay with us, and we look forward to welcoming you back on your next trip. Best regards, Margarita - Marketing
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True_INNsight. wrote a review Mar 2021
San Diego, California155 contributions125 helpful votes
4.0 of 5 bubbles
I stayed here one night because it was conveniently located to the airport and the city. The hotel seemed quite new and the rooms were quite clean and comfortable.
They had removed the kettle and cups from the room but they brought some up when I asked.

They gym was open in a covid secure way, however, some of the cardio machines were not as upmarket as expected, a little worn out for a new hotel.
Anyhow, I was pleased that I was able to use the gym.

The breakfast was actually served in the restaurant area , and not given to you in bag like many hotels, which is great that I could actually sit in the restaurant. The only downside is lack of service personnel.

The personnel were always very polite, helpful and worked very hard but there were not enough of them on a busy Sunday! Mostly one or two people serving a queue of guests. They may need to rethink the organisation of this, it can still be open buffet with the person behind each section giving customers what they need.

With drinks, if they provide napkins and sanitiser so customers can use when using the coffee machine, I see no reason why the coffee machine cannot be self-service after all the cold drinks were self service.

queuing for food never looks good in a classy hotel.

I was happy that my Hyatt Membership was acknowledged at the time of check in.
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Date of stay: March 2021
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: rooms facing the sun.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paula Foerster, Marketing at Hyatt Place Frankfurt Airport
Responded Apr 8, 2021
Dear Transpires, Thank you very much for your recent stay with us at Hyatt Place Frankfurt Airport and for your detailed feedback. It is great to read that you enjoyed your overall stay and that you were acknowledge as a World of Hyatt Member. As we are always looking for ways to improve, I pass your suggestions and remarks to our Management Team. It would be a great pleasure to welcoming you at Hyatt Place Frankfurt Airport again soon. Warm regards, Paula - Sales & Marketing Coordinator
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Chris_Jetten wrote a review Apr 2022
Leiden, The Netherlands245 contributions205 helpful votes
5.0 of 5 bubbles
Lufthansa offered us rooms in this hotel after a missed connection. It's a great hotel which made us enjoy our unexpected visit to Frankfurt. Everything is very new, tastefully decorated and in good shape. Easy to reach from the airport: just one stop with the S-Bahn suburban trains, which run every 15 minutes and continues to the center of Frankfurt (5 more stops). The hotel is immediately outside the station. They have an a la carte restaurant for dinner, but Lufthansa guests are directed to a small buffet. It offered only 2 options during our stay (pasta bolognese and vegetable Thai curry with rice), but both were really tasty. Our son didn't like either, but they allowed us to bring a pizza from outside and eat it in the restaurant. Very kind staff. Beds, seating shower and air-conditioning were all great. There is some noise nuisance from planes, but if you keep the window shut it's fine. The breakfast buffet was excellent too. I noticed that they stock it in small batches, so that everything stays fresh and they won't have to waste a lot of food after the buffet ends.
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paula Foerster, Marketing at Hyatt Place Frankfurt Airport
Responded May 24, 2022
Dear Chris_Jetten, First of all, I would like to thank you for having taken the time to share your experiences about your recent stay at Hyatt Place Frankfurt Airport on TripAdvisor. It is very rewarding for us to know that you enjoyed your (unplanned) stay with us and that we were able to meet your needs during your stay. I am happy to read that you felt so comfortable and please rest assured that I will pass on your kind words to the entire team. We hope that you soon plan a trip with your family to Frankfurt and that we have the pleasure to welcome you back. Sincerely, Paula - Sales & Marketing
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Estelle L wrote a review Jan 2020
Novato, United States9 contributions12 helpful votes
4.0 of 5 bubbles
The location is close to the airport and offer shuttle service, however, make sure you ask where to catch the shuttle going to the airport since the front desk staff did not bother to tell the guest. It's a new facility, so the room is clean, and breakfast is simple, not a lot of selection. Zoom restaurant is not bad if you stick to the Western cousin.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paula0201, Sales and Marketing Coordinator at Hyatt Place Frankfurt Airport
Responded Jan 14, 2020
Dear Estelle L, thank you for your reservation and feedback. I am glad to know that you enjoyed your stay and that you appreciated our rooms and shuttle bus. I passed your comments to our Front Desk Team so that they can instruct the guest accordingly. We hope to welcome you again soon. Best regards, Paula - Sales & Marketing Coordinator
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ScubaDave16 wrote a review Jun 2022
Highland, Indiana1,003 contribution409 helpful votes
4.0 of 5 bubbles
We needed a place close to the airport for our flight out the next day.

The place was easy enough to find. Check in was quick and the staff was pleasat.

The room was decent sized ( for Europe, anyway) and appeared to be very clean.

The bathroom was decent size, but it had a somewhat clumsy layout. The sink and counter made it so one couldn’t get close to mirror for shaving and such. it was very clean.

Room lighting was somewhat poor with just a couple lights.

The bed was big and comfortable and had outlets and reading lights on either side

Even though the hotel is near the airport it was not noisy at all.

The room had good room darkening curtains.

Sadly, the air conditioner was quite lame. It hardly got room cool at all. after running all night, the best it could do was 76F. Germany does SO many things well, why can they not get air conditioning to work?

The TV was decent size, but only a couple English channels

The room had a small fridge and a safe for valuables

The hotel had a very nice gym

Breakfast was great. One of the best of the week.

They wanted 25 Euros to park my car for just overnight so I figured i would just turn it in early and take the shuttle back, but I was disappointed that they didn't have a shuttle to the airport.

Overall it was OK, the room was clean, the breakfast and gym were great. the crappy air conditioning and expensive parking were not.
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Date of stay: May 2022
3.0 of 5 bubblesRooms
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Hyatt Place Frankfurt Airport
Responded Sep 21, 2022
Dear ScubaDave16, First of all, I would like to thank you for having taken the time to share your experiences about your recent stay at Hyatt Place Frankfurt Airport on TripAdvisor. I was pleased to read, that the overall service and especially the breakfast buffet were to your entire satisfaction. However, I have noted the comments on the air conditioning and I would not want to miss the chance to sincerely apologize for the inconveniences caused. Please be assured that your feedback is taken very seriously. We would be pleased to welcome you back in the future in order to restore your faith in our service quality. Best regards Margarita - Marketing
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Arthur Dent wrote a review Sep 2020
Colindale, United Kingdom1 contribution
5.0 of 5 bubbles
We were travelling back from Switzerland and needed to return via Frankfurt earlier than planned to avoid quarantine. The hotel couldn't have been more helpful. We checked in late and everything was ready for us. Breakfast the next morning was excellent under the Covid restrictions and they allowed the food to be taken up to rooms on trays. Late check out no problem. Free shuttle bus to the airport. Super service as a World of Hyatt member. Getting into town was so easy on the S Bahn and the station is just next to the hotel. We couldn't have done better. Compliments to the Hyatt team doing their best in these difficult times.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paula Foerster, Marketing at Hyatt Place Frankfurt Airport
Responded Oct 5, 2020
Dear Excursion826547, thank you for your rating and positive feedback. It is a pleasure to know that you enjoyed your stay and that my colleagues welcomed you so well. I hope that we can welcome you again next time you travel thru Frankfurt. Best regards, Paula - Sales & Marketing Coordinator
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Jellona wrote a review Oct 2022
Vantaa, Finland1,574 contribution237 helpful votes
4.0 of 5 bubbles
The hotel is located just a short walk from the airport (terminal 2), maybe 15 minutes or so. Just make sure to cross a busy street early enough or it will be a much longer walk... There is also a local train station (Gateway Gardens) literally just next to the hotel, so it has very good connections to the airport as well as the city of Frankfurt. The surroundings of the hotel is boring. But there is one quite good grocery store just a couple of blocks away as well as a few restaurants.

The hotel is quite new, but it represents this quite common generic architecture without any unique touch. One of the three elevators was broken. The family room was big and clean, but for some reason they don't provide baby beds. So if you have young kids (say 2 years old) they may have to sleep between adults in a king bed. Bathroom was clean, but you couldn't lock the door. Ventilation of the room was poor. There is no room service by default, but if you ask for it, they will change sheet, provide more toilet paper, empty trash bins and all the usual things without extra charge (maybe a remnant from the covid era?). Wifi was easy to use.

Breakfast buffet was average. Certainly enough to start your day, but nothing really extraordinary... For example, I missed fish and and a better selection of fruits.

I can recommend this hotel if you want to keep your base close to the airport.
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Date of stay: October 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Room Tip: Ask for rooms facing out if you want to see airplanes. Rooms facing the courtyard offer a dull view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Margarita Smarakova, Owner at Hyatt Place Frankfurt Airport
Responded Mar 9, 2023
Dear Jellona, Thank you for taking the time to share your feedback with us. We are glad to hear that you appreciated the convenient location of our hotel near the airport and the nearby train station. We are sorry to hear that you found the hotel's architecture generic and that one of the elevators was out of order during your stay. We apologize for any inconvenience caused by the lack of baby beds and the inability to lock the bathroom door. We will be sure to pass along your comments to the appropriate departments for review. Regarding breakfast, we apologize that it did not meet your expectations. We appreciate your feedback and will take it into consideration as we continue to improve our offerings. We appreciate your recommendation of our hotel and hope to have the opportunity to welcome you back in the future. Best regards, Margarita - Marketing
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Adam wrote a review Sep 2021
London, United Kingdom1 contribution1 helpful vote
2.0 of 5 bubbles
Positive: The hotel is modern & well located, the airport noise cannot be heard in the room.

Negative: There is no food available, if you arrive after 9pm you are unable to order food, despite the fact that they serve airline crew members and Hyatt gold members. The rest needs to go by without food.

The TV cannot be disconnected from electricity, and there was a glitch with the smart TV, so it switched on 6 times a night by itself. If you want to sleep before your flight, do NOT choose this place.

The whole floor stank, probably because people put rotting food and baby nappies in front of their room, making the place stink of baby poo throughout the floor.
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Date of stay: September 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MikhailZykov wrote a review Jan 2020
1 contribution
5.0 of 5 bubbles
Hyatt Place is perfect for family of four - almost every other hotel accepts 3 people max per room and makes you book two rooms for 2+2 family. The room I got at Hyatt can sleep six and the price was the same as at the other places. Not too far from the airport - you can walk, but they also have shuttle service. Quick check-in/out process, which is important for just one night layover.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paula0201, Sales and Marketing Coordinator at Hyatt Place Frankfurt Airport
Responded Jan 20, 2020
Dear MikhailZykov, thank you very much for your reservation and feedback. It is very rewarding to know that you really enjoyed and appreciated your stay with your family. I am also happy to hear that you like our roomy rooms. We hope to welcome you again soon. Best regards, Paula - Sales & Marketing Coordinator
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antonio g wrote a review Jan 2020
8 contributions1 helpful vote
3.0 of 5 bubbles
Several issues in 4 days mainly generated from lack of attention of the staff. I would like to mention that there are at least 3 super employees in the team able to make you feel ‘like at home’. But overall there is a significant lack of training (1 employee at breakfast room without any ability to deal with Customers and to ensure basic rules) and processes which make the life of those staying regularly quite difficult (including a reception made up of individuals who often under deliver in understanding and especially dealing with Customers issues). On top of significant issues: Sleep ling quality was always good, but this time I found a very high room temperature at arrival which was causing a discomfort during sleep. Usually it was the opposite. Cold room probably preferable during sleep!
In summary: my message to Hyatt is wake up! Soon or later there will be another valid comparable alternative!
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Paula0201, Sales and Marketing Coordinator at Hyatt Place Frankfurt Airport
Responded Jan 14, 2020
Dear antoniogianno, thank you very much for your detailed constructive feedback. I apologize for the inconvenience you had during your stay. Your remarks are vital for our improvement and they were already passed to our General Manager. My colleague is already in direct contact with you in order to improve the situation. We hope to welcome you again and deliver a better experience. Best regards, Paula - Sales & Marketing Coordinator
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IGarrett732 asked a question Mar 2023
Linwood, New Jersey199 contributions8 helpful votes
Is there an airport shuttle and what is the pick up location?
Answer from David N
Hawthorne, California4,944 contributions526 helpful votes
I recommend taking the S8 or S9 train right around the corner from the front entrance. It is 2 minutes nonstop to the airport for about 2€.
Answer from AFish
Boston, Massachusetts739 contributions122 helpful votes
Sorry, no idea. Took a taxi and ate breakfast outside.
r0m8470 asked a question Aug 2022
Auburn, Washington456 contributions91 helpful votes
Does the hotel have connecting rooms?
Answer from Resort48531287544
Frankfurt, Germany2 contributions
Yes
Answer from Paula0201
Frankfurt, Germany
The restaurant and Lounge are open!
Answer from csundseth
Lake Ridge, Virginia268 contributions692 helpful votes
They Hyatt has its own bus stop outside. The bus comes every 30 minutes I think it was Terminal B but I have been in 12 countries since then so please check
msameen wrote a tip Jun 11
Manama, Bahrain15 contributions1 helpful vote
3.0 of 5 bubbles
"Even though it was a night to sleep before our flight and it was bad stay due to hot ac and room hygiene "
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Cinthya D wrote a tip May 2024
Perris, California1,737 contribution109 helpful votes
5.0 of 5 bubbles
"Parking is available, pay per day"
Read full review
tangojohnDallas wrote a tip Mar 2024
Dallas, Texas1,160 contribution623 helpful votes
3.0 of 5 bubbles
"Hotel does not include breakfast as part of their rates."
Read full review
DEGZ wrote a tip Mar 2024
Düsseldorf, Germany34 contributions5 helpful votes
1.0 of 5 bubbles
"Avoid this hotel, better is sure out there. Lousy service. "
Read full review
Ronen99 wrote a tip Jan 2024
Jerusalem, Israel403 contributions161 helpful votes
4.0 of 5 bubbles
"Avoid accessible rooms with connecting doors if you can"
Read full review
Not the right property for you?
There are more places to choose from in the Frankfurt area.
PRICE RANGE
C$133 - C$229 (Based on Average Rates for a Standard Room)
LOCATION
GermanyHesseFrankfurt
NUMBER OF ROOMS
312
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hyatt Place Frankfurt Airport - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hyatt Place Frankfurt Airport
Which popular attractions are close to Hyatt Place Frankfurt Airport?
Nearby attractions include Flight Simulator Frankfurt AIRlebnisflug GmbH (0.4 km), Luftbrueckendenkmal Frankfurt (0.3 km), and Aussichtspunkt Airport - Ostseite (1.0 km).
What are some of the property amenities at Hyatt Place Frankfurt Airport?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hyatt Place Frankfurt Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Place Frankfurt Airport?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hyatt Place Frankfurt Airport?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Hyatt Place Frankfurt Airport?
Conveniently located restaurants include Restaurant Unterschweinstiege, THE ROOF Restaurant, Bar & Lounge , and Asia Moon.
Are there opportunities to exercise at Hyatt Place Frankfurt Airport?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hyatt Place Frankfurt Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Place Frankfurt Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Place Frankfurt Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Place Frankfurt Airport?
The staff speaks multiple languages, including English, Spanish, French, German, Portuguese, Arabic, and Turkish.
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