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We stay at Mercure hotels many times per year. This property did not live up to our expectations based on the norm for this chain. Rooms were dated, in need of updating with older, worn carpeting, etc. Even in the hallways there was broken molding,...More
Thank Hadley B
Response from Stefan A, Manager at Mercure Hotel & Residenz Frankfurt MesseResponded 2 weeks ago
I would like to offer my sincere apologies for the faults and human errors. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative...More
Nice hotel and facilities, warm and friendly welcoming. Efficient check-in/check-out. Perfect breakfast with a lot of choice (salted/sugared)! The room also includes a terrasse ! 30 minutes at walking distance from Dömer (city center).More
Thank Jean-Pierre B
Response from Stefan A, Manager at Mercure Hotel & Residenz Frankfurt MesseResponded 12 July 2017
Thank you very much for your visit and for the very nice feedback. We are very pleased that you rated us highly and are delighted that you really enjoyed your stay with us and the breakfast in particular. Our guests deserve the best! We hope...More
For a two night stay, the privilege room was clearly overpriced at a bit more than 400 euro in total.
Hotel and rooms looked quite outdated and lived, i expected more for a 4 star hotel especially since there is a wide variety of 4...More
Thank Steven V
Response from Stefan A, Manager at Mercure Hotel & Residenz Frankfurt MesseResponded 12 September 2017
Thank you very much for the detailed feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. We regret that your experience with our hotel and...More
The check-in is in one building and our room was on another building across the street and both with stairs to reach the lobby. Very inconvenient if you have bags.
If you are a le club member they have priority desk at the lobby but...More
Review collected in partnership with Accorhotels.com
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank ZedTravelers
Response from Stefan A, Manager at Mercure Hotel & Residenz Frankfurt MesseResponded 12 September 2017
I would like to offer my sincere apologies for the problems. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel...More
The place is clean and tidy and offers what you would expect from a hotel in this class: an overnight stay. I found the breakfast pricy for what it offers, but also here convenience trumps price. Great shower. Wifi is weak during peak hours.More
Thank Honky_Richard
Response from Stefan A, Manager at Mercure Hotel & Residenz Frankfurt MesseResponded 5 September 2017
Thank you very much for the positive feedback. Regarding the cost for our breakfast buffet, I would like to explain that it is based on our high standards which include quality ingredients, fresh products, and a variety of food items - an offering that is...More
US$59 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Accor.
Hotel Style
#49 Luxury Hotel in Frankfurt
Room types
Suites ,
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
424
Reservation Options
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Response from Stefan A | Property representative |
Dear Mercure Guest,
to walk it would take about 40 minutes but we are close to a subway station "Frankfurt West" and from there you have 4 subways which go directly to the city center/Zeil in just some minutes.
We are... More
Dear Mercure Guest,
to walk it would take about 40 minutes but we are close to a subway station "Frankfurt West" and from there you have 4 subways which go directly to the city center/Zeil in just some minutes.
We are looking forward to your stay in our hotel and wish you a nice trip.
Your team from the Mercure Hotel & Residenz Frankfurt Messe
Response from Stefan A | Property representative |
Dear Sheila,
The easiest way is to share a taxi which will cost about 30 EUR and will take about 10-15 minutes.
You also can take the subway but you have to change the train at the main train station and the ride will take... More
Dear Sheila,
The easiest way is to share a taxi which will cost about 30 EUR and will take about 10-15 minutes.
You also can take the subway but you have to change the train at the main train station and the ride will take about 30-45 minutes. The costs for four tickets will be nearly the same as the taxi ride.
We wish you a nice trip to our hotel.
Response from Stefan A | Property representative |
Dear Lanka,
our hotel has 450 underground parking spaces, so that a pre-booking is not necessary.
Per 24 hours we will charge 25,00 Euro.
We wish you a pleasant trip to our Hotel and are happy to welcome you soon.
kind... More
Dear Lanka,
our hotel has 450 underground parking spaces, so that a pre-booking is not necessary.
Per 24 hours we will charge 25,00 Euro.
We wish you a pleasant trip to our Hotel and are happy to welcome you soon.
kind regards
Mercure Hotel & Residenz Frankfur Messe
Canada (English)