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Mercure Hotel & Residenz Frankfurt Messe

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Traveller (197)
Room & Suite (98)
Dining (26)
Overview
  • Excellent16%
  • Very good45%
  • Average27%
  • Poor8%
  • Terrible4%
Travellers talk about
“typical mercure”(3 reviews)
“privilege room”(3 reviews)
“tram stop”(8 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
4 Star accommodation
All hotel details
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Rooms
Aug. 26Aug. 27
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (747)
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241 results
Traveller rating
37
93
73
20
18
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LanguageEnglish
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37
93
73
20
18
Show reviews that mention
All reviewstypical mercureprivilege roomtram stopnice hotelmodern bathroomrain showerfree wifigreat showermain stationparking garages bahn stationchecking inmessesupermarketconnectionconvenienceminibar
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1 - 5 of 241 reviews
Reviewed June 11, 2018 via mobile

I stated at this hotel from 11.6 to 14.6. Excellent reception. Well prepared, quick check in and the receptionist was polite, spoke perfectly English and clearly explained the service. Short dustance to the Messe, and room was nice and ready. Even a working AC! We...More

Thank Bjørn Egil T
Response from Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt MesseResponded June 12, 2018

On behalf of our staff and management, we are very pleased that you gave us a great feedback. We will gladly pass along these top reviews and lovely remarks on our services at the reception and the restaurant to the respective staff members and employees....More

Reviewed May 18, 2018 via mobile

I stayed at mercure hotel and residenz for a show at the messe frankfurt. Its 20 mins walking distance to the venue. The supermarket is 5 mins walking distance and there are some nice Resuraunt’s at walking distance. The hotel doesnt have in room ironing...More

1  Thank neha a
Response from Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt MesseResponded May 20, 2018

On behalf of my entire team as well as on a personal note, I would like to thank you for the positive review and the great remarks on the staff. Your comments encourage us to continue to provide the best possible services for our guests....More

Reviewed May 14, 2018 via mobile

Very good Mercure. Room are very comfortable and nice furnished especially ones newly renovated. Hotel has a restaurant where they serve dinner as well. Hotel personnel is very professional and nice. I am staying there wherever i can find acceptable priceMore

1  Thank Leo P
Response from Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt MesseResponded May 16, 2018

On behalf of my team, I would like to thank you for the stellar review, the highest marks and the positive remarks on the room and the staff! We hope to see you soon again and that our services will ensure another rewarding and enjoyable...More

Reviewed May 7, 2018 via mobile

Room is clean. Bed is comfy. Considered ok price for such room. Need to call housekeeping to get slippers or additional pillow. If need kettle got to call reception for it. Shower gel n shampoo provided but no comb or toothbrush/toothpaste. Is easier to take...More

Thank Jiamin T
Response from Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt MesseResponded May 11, 2018

Thank you for your positive remarks, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. We really appreciate your positive words on the...More

Reviewed March 19, 2018 via mobile

It was a business trip. I booked Mercure because I thought I would get worldwide standardized 4 star hotel. Not here. Never seen such a dirty room (stains on the floor, walls, cracks on the walls, fungus in the bathroom). Moreover the stink was jammed...More

1  Thank Wojtas B
Response from Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt MesseResponded March 22, 2018

I feel very bad for the inconveniences you had to deal with! I would like to offer my sincere apologies for the faults and human errors regarding the house-keeping and the attendance. That is unacceptable and below our standards. Please rest assured that I have...More

View more reviews
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Bar/Lounge
Room Service
Free High Speed Internet (WiFi)
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Banquet Room
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$61 - US$153 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Best Value Hotel in Frankfurt
#54 Luxury Hotel in Frankfurt
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$61 - US$153 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Best Value Hotel in Frankfurt
#54 Luxury Hotel in Frankfurt
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (197)
Room & Suite (98)
Dining (26)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
marjucca100
November 16, 2015|
AnswerShow all 4 answers
Response from Stefan A | Property representative |
Dear Mercure Guest, to walk it would take about 40 minutes but we are close to a subway station "Frankfurt West" and from there you have 4 subways which go directly to the city center/Zeil in just some minutes. We are... More
0
Votes
Google Translation
sheila s
January 6, 2015|
Answer
Response from Stefan A | Property representative |
Dear Sheila, The easiest way is to share a taxi which will cost about 30 EUR and will take about 10-15 minutes. You also can take the subway but you have to change the train at the main train station and the ride will take... More
0
Votes
Google Translation
Lanka B
October 30, 2014|
Answer
Response from Stefan A | Property representative |
Dear Lanka, our hotel has 450 underground parking spaces, so that a pre-booking is not necessary. Per 24 hours we will charge 25,00 Euro. We wish you a pleasant trip to our Hotel and are happy to welcome you soon. kind... More
0
Votes
Google Translation
Room Tips
"Courtyard-facing rooms are a little more expensive, but very quiet."
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"Try to get the main building"
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"Ask to be further away from rail lines"
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"Ask for a room without noise from the streetcar"
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