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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
I stated at this hotel from 11.6 to 14.6.
Excellent reception. Well prepared, quick check in and the receptionist was polite, spoke perfectly English and clearly explained the service. Short dustance to the Messe, and room was nice and ready. Even a working AC!
We...More
Thank Bjørn Egil T
Response from Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt MesseResponded June 12, 2018
On behalf of our staff and management, we are very pleased that you gave us a great feedback. We will gladly pass along these top reviews and lovely remarks on our services at the reception and the restaurant to the respective staff members and employees....More
I stayed at mercure hotel and residenz for a show at the messe frankfurt. Its 20 mins walking distance to the venue. The supermarket is 5 mins walking distance and there are some nice Resuraunt’s at walking distance.
The hotel doesnt have in room ironing...More
1 Thank neha a
Response from Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt MesseResponded May 20, 2018
On behalf of my entire team as well as on a personal note, I would like to thank you for the positive review and the great remarks on the staff. Your comments encourage us to continue to provide the best possible services for our guests....More
Very good Mercure. Room are very comfortable and nice furnished especially ones newly renovated. Hotel has a restaurant where they serve dinner as well. Hotel personnel is very professional and nice. I am staying there wherever i can find acceptable priceMore
1 Thank Leo P
Response from Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt MesseResponded May 16, 2018
On behalf of my team, I would like to thank you for the stellar review, the highest marks and the positive remarks on the room and the staff! We hope to see you soon again and that our services will ensure another rewarding and enjoyable...More
Room is clean. Bed is comfy. Considered ok price for such room. Need to call housekeeping to get slippers or additional pillow. If need kettle got to call reception for it. Shower gel n shampoo provided but no comb or toothbrush/toothpaste. Is easier to take...More
Thank Jiamin T
Response from Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt MesseResponded May 11, 2018
Thank you for your positive remarks, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. We really appreciate your positive words on the...More
It was a business trip. I booked Mercure because I thought I would get worldwide standardized 4 star hotel. Not here. Never seen such a dirty room (stains on the floor, walls, cracks on the walls, fungus in the bathroom). Moreover the stink was jammed...More
1 Thank Wojtas B
Response from Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt MesseResponded March 22, 2018
I feel very bad for the inconveniences you had to deal with! I would like to offer my sincere apologies for the faults and human errors regarding the house-keeping and the attendance. That is unacceptable and below our standards. Please rest assured that I have...More
Response from Stefan A | Property representative |
Dear Mercure Guest,
to walk it would take about 40 minutes but we are close to a subway station "Frankfurt West" and from there you have 4 subways which go directly to the city center/Zeil in just some minutes.
We are... More
Dear Mercure Guest,
to walk it would take about 40 minutes but we are close to a subway station "Frankfurt West" and from there you have 4 subways which go directly to the city center/Zeil in just some minutes.
We are looking forward to your stay in our hotel and wish you a nice trip.
Your team from the Mercure Hotel & Residenz Frankfurt Messe
Response from Stefan A | Property representative |
Dear Sheila,
The easiest way is to share a taxi which will cost about 30 EUR and will take about 10-15 minutes.
You also can take the subway but you have to change the train at the main train station and the ride will take... More
Dear Sheila,
The easiest way is to share a taxi which will cost about 30 EUR and will take about 10-15 minutes.
You also can take the subway but you have to change the train at the main train station and the ride will take about 30-45 minutes. The costs for four tickets will be nearly the same as the taxi ride.
We wish you a nice trip to our hotel.
Response from Stefan A | Property representative |
Dear Lanka,
our hotel has 450 underground parking spaces, so that a pre-booking is not necessary.
Per 24 hours we will charge 25,00 Euro.
We wish you a pleasant trip to our Hotel and are happy to welcome you soon.
kind... More
Dear Lanka,
our hotel has 450 underground parking spaces, so that a pre-booking is not necessary.
Per 24 hours we will charge 25,00 Euro.
We wish you a pleasant trip to our Hotel and are happy to welcome you soon.
kind regards
Mercure Hotel & Residenz Frankfur Messe
