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Mercure Hotel & Residenz Frankfurt Messe

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Traveller (177)
Room & Suite (99)
Dining (17)
Overview
  • Excellent16%
  • Very good45%
  • Average27%
  • Poor8%
  • Terrible4%
Travellers talk about
“typical mercure”(3 reviews)
“privilege room”(3 reviews)
“tram stop”(8 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
All hotel details
Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (717)
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237 results
Traveller rating
36
91
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18
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36
91
72
20
18
Show reviews that mention
All reviewstypical mercureprivilege roomtram stopnice hotelmodern bathroomrain showerfree wifigreat showermain stationparking garages bahn stationchecking inchristmas marketmesseconnectionfitnessconvenience
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1 - 5 of 237 reviews
Reviewed 4 weeks ago via mobile

It was a business trip. I booked Mercure because I thought I would get worldwide standardized 4 star hotel. Not here. Never seen such a dirty room (stains on the floor, walls, cracks on the walls, fungus in the bathroom). Moreover the stink was jammed...More

Thank Wojtas B
Response from Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt MesseResponded 4 weeks ago

I feel very bad for the inconveniences you had to deal with! I would like to offer my sincere apologies for the faults and human errors regarding the house-keeping and the attendance. That is unacceptable and below our standards. Please rest assured that I have...More

Reviewed 21 February 2018

Lovely hotel, staff are really good very helpful and polite. The room was really comfortable, bed was lovely, rooms very clean and facilities are excellent. I ate in the bar really good menu selection, as well as excellent German beers . Breakfast is 21 Euros...More

Thank rhodesiabill
Response from Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt MesseResponded 25 February 2018

On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review, the excellent Rating and the lovely remarks especially on the staff. We truly appreciate positive feedback such as yours as it encourages...More

Reviewed 9 February 2018

I have just spent a week at the Mercure Hotel & Residenz on a business trip, and was very happy with my stay. The hotel is only 3 minutes walk from Frankfurt West S-Bahn, and is close to restaurants and shops (e.g. Leipziger Str.). My...More

1  Thank frequenttraveller63
Response from Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt MesseResponded 11 February 2018

Thank you so much for the very detailed and positive feedback and the great remarks on the room and especially on the breakfast. We are committed to providing our guests with the best possible start to their day - a nutritious breakfast that offers fresh...More

Reviewed 20 January 2018 via mobile

Nice hotel, well staffed reception, a good variety of choices during breakfast and a modern bathroom. Only annoying item was the warm room. To cool it, i had to open the window and balcony door. But as the room was on the street side, I...More

Thank Sander_Yoho
Response from Stefan A, Manager at Mercure Hotel & Residenz Frankfurt MesseResponded 21 January 2018

Thank you very much for the positive review and the great remarks on the breakfast and especially on the staff. I am sorry regarding the problems with the temperature, and I sincerely apologize for the inconveniences caused. I assure you that we are currently consulting...More

Reviewed 5 January 2018

I went to Frankfurt for the weekend to see the Christmas markets in December. When we arrived at the hotel it was very upsetting - the outside looks awful. Thankfully once you get inside it is much better. The hotel is split into 2 buildings...More

Thank chescky
Response from Stefan A, Manager at Mercure Hotel & Residenz Frankfurt MesseResponded 7 January 2018

Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. Please accept my apologies for any inconveniences and discomfort caused. We would love to welcome you back as our guest - also to have a chance to...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Bar/Lounge
Room Service
Free High Speed Internet (WiFi)
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Babysitting
Banquet Room
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$63 - US$285 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Luxury Hotel in Frankfurt
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$63 - US$285 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#52 Luxury Hotel in Frankfurt
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (177)
Room & Suite (99)
Dining (17)
Questions & Answers
Ask a question
marjucca100
16 November 2015|
AnswerShow all 4 answers
Response from Stefan A | Property representative |
Dear Mercure Guest, to walk it would take about 40 minutes but we are close to a subway station "Frankfurt West" and from there you have 4 subways which go directly to the city center/Zeil in just some minutes. We are... More
0
Votes
Google Translation
sheila s
6 January 2015|
Answer
Response from Stefan A | Property representative |
Dear Sheila, The easiest way is to share a taxi which will cost about 30 EUR and will take about 10-15 minutes. You also can take the subway but you have to change the train at the main train station and the ride will take... More
0
Votes
Google Translation
Lanka B
30 October 2014|
Answer
Response from Stefan A | Property representative |
Dear Lanka, our hotel has 450 underground parking spaces, so that a pre-booking is not necessary. Per 24 hours we will charge 25,00 Euro. We wish you a pleasant trip to our Hotel and are happy to welcome you soon. kind... More
0
Votes
Google Translation
Room Tips
"Courtyard-facing rooms are a little more expensive, but very quiet."
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"Try to get the main building"
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"Ask to be further away from rail lines"
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"Ask for a room without noise from the streetcar"
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