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Mercure Hotel & Residenz Frankfurt Messe

706 reviews
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Traveller (167)
Room & Suite (99)
Dining (12)
Overview
  • Excellent15%
  • Very good46%
  • Average27%
  • Poor8%
  • Terrible4%
Travellers talk about
“typical mercure”(3 reviews)
“privilege room”(3 reviews)
“tram stop”(8 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
4.0 Star Hotel
All hotel details
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Reviews (706)Write a Review
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36
91
72
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17
Show reviews that mention
All reviewstypical mercureprivilege roomtram stopnice hotelmodern bathroomrain showergreat showerparking garagemain stations bahn stationbusiness tripchecking inreception staffchristmas marketconvenient locationfitnessconnection
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1 - 5 of 236 reviews
Reviewed 2 days ago

Lovely hotel, staff are really good very helpful and polite. The room was really comfortable, bed was lovely, rooms very clean and facilities are excellent. I ate in the bar really good menu selection, as well as excellent German beers . Breakfast is 21 Euros...More

Thank rhodesiabill
Reviewed 2 weeks ago

I have just spent a week at the Mercure Hotel & Residenz on a business trip, and was very happy with my stay. The hotel is only 3 minutes walk from Frankfurt West S-Bahn, and is close to restaurants and shops (e.g. Leipziger Str.). My...More

Thank frequenttraveller63
Response from Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt MesseResponded 1 week ago

Thank you so much for the very detailed and positive feedback and the great remarks on the room and especially on the breakfast. We are committed to providing our guests with the best possible start to their day - a nutritious breakfast that offers fresh...More

Reviewed 4 weeks ago via mobile

Nice hotel, well staffed reception, a good variety of choices during breakfast and a modern bathroom. Only annoying item was the warm room. To cool it, i had to open the window and balcony door. But as the room was on the street side, I...More

Thank Sander_Yoho
Response from Stefan A, Manager at Mercure Hotel & Residenz Frankfurt MesseResponded 4 weeks ago

Thank you very much for the positive review and the great remarks on the breakfast and especially on the staff. I am sorry regarding the problems with the temperature, and I sincerely apologize for the inconveniences caused. I assure you that we are currently consulting...More

Reviewed 5 January 2018

I went to Frankfurt for the weekend to see the Christmas markets in December. When we arrived at the hotel it was very upsetting - the outside looks awful. Thankfully once you get inside it is much better. The hotel is split into 2 buildings...More

Thank chescky
Response from Stefan A, Manager at Mercure Hotel & Residenz Frankfurt MesseResponded 7 January 2018

Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. Please accept my apologies for any inconveniences and discomfort caused. We would love to welcome you back as our guest - also to have a chance to...More

Reviewed 1 January 2018

Overnight stay with evening snacks & breakfast. Room was good. Pleasant restaurant with excellent food. Goulash soup was excellent. Pork burger & chips was also excellent. Breakfast was good with variety & typical of many German hotels. 1 negative point. High speed train ran nearby...More

Thank JoeBlack47
Response from Stefan A, Manager at Mercure Hotel & Residenz Frankfurt MesseResponded 3 January 2018

Thank you so much for the stellar review. We are very pleased that you rated us highest in almost all categories and are delighted that you really enjoyed your stay with us and the restaurant & breakfast in particular. Our guests deserve the best. As...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Bar/Lounge
Room Service
Free High Speed Internet ( WiFi )
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Babysitting
Banquet Room
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$66 - US$263 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Luxury Hotel in Frankfurt
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$66 - US$263 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Luxury Hotel in Frankfurt
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (167)
Room & Suite (99)
Dining (12)
Questions & Answers
Ask a question
marjucca100
16 November 2015|
AnswerShow all 4 answers
Response from Stefan A | Property representative |
Dear Mercure Guest, to walk it would take about 40 minutes but we are close to a subway station "Frankfurt West" and from there you have 4 subways which go directly to the city center/Zeil in just some minutes. We are... More
0
Votes
Google Translation
sheila s
6 January 2015|
Answer
Response from Stefan A | Property representative |
Dear Sheila, The easiest way is to share a taxi which will cost about 30 EUR and will take about 10-15 minutes. You also can take the subway but you have to change the train at the main train station and the ride will take... More
0
Votes
Google Translation
Lanka B
30 October 2014|
Answer
Response from Stefan A | Property representative |
Dear Lanka, our hotel has 450 underground parking spaces, so that a pre-booking is not necessary. Per 24 hours we will charge 25,00 Euro. We wish you a pleasant trip to our Hotel and are happy to welcome you soon. kind... More
0
Votes
Google Translation
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12
Room Tips
"Courtyard-facing rooms are a little more expensive, but very quiet."
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"Try to get the main building"
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"Ask to be further away from rail lines"
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"Ask for a room without noise from the streetcar"
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