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The Westin Grand Frankfurt

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Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse Germany
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (753)
Room & Suite (711)
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Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Grand Frankfurt
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#49 of 299 hotels in Frankfurt
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all city attractions in Frankfurt, Germany. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. Parking available for a fee.
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Location

Full view
100Great for walkers
Grade: 100 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse Germany
Name/address in local language
Getting there
Frankfurt Intl Airport13 kmSee all flights
Mannheim Airport70 kmSee all flights
KonstablerwacheFrankfurt U-Bahn2 min
Eschenheimer Tor (Eschenheim gate)Frankfurt U-Bahn8 min
See all nearby hotels
1682Reviews26Q+A100Room tips
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mij1525 wrote a review Mar. 2020
Denver, Colorado4 contributions5 helpful votes
I stayed here the first week of February, 2020 for an aviation conference. Standards vary greatly in Europe so I wasn't sure what to expect. I was pleasantly surprised here. At check in, the staff was very friendly and helpful. I forgot to bring gym clothes and found that they offered a great service of loaning out clothes and sneakers for 5 euros for my stay. Great deal to me. I think they were brand new, or at least appeared that way. The gym was more than adequate - treadmills, ski machine, free weights, etc. Basically what you'd expect and all modern equipment. The room was clean and comfortable. Spacious enough for my stay and larger than a typical European room. Location was close to the street mall, lots of bars and restaurants. Plenty to see and do within easy walking distance. The bar was my favorite. The lead bartender made the place great. I unfortunately don't remember his name but was an older gentleman with a fantastic mustache. This guy knows his drinks and was very fun to talk to. Overall when I'm back in Frankfurt, this is where I'm going to stay.
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Date of stay: February 2020
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Trip type: Travelled on business
Room Tip: Having status with Marriott Bonvoy always helps!
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1 Helpful vote
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chrismranger wrote a review Mar. 2020
Portsmouth, United Kingdom617 contributions320 helpful votes
Used this hotel for a business meeting and snack lunch. Seating and wifi was good, service was Ok and snack/coffee / lunch menu could have been better Café latte not very good, club sandwich too much bread and not enough filling, and wifi codes required to access the hotel wifi. Good location with taxi ranks right outside. For a business meeting it was OK but there are better places
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Date of stay: March 2020
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Trip type: Travelled on business
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Response from WestinFrankfurt, Duty Manager at The Westin Grand Frankfurt
Responded Mar. 6, 2020
Dear Chrismranger, Thank you for your time to rate us on TripAdvisor. We are happy to read that the accessibility of the hotel was very convenient for you, as well as the internet performance. Please accept my sincerest apologies that we were not able to fulfill your expectations during your visit regarding the Food and Beverage offerings. Be assured that I have shared your valued feedback with our department leaders. Dear Chrismranger, we hope you will give us the chance to prove that we can be better hosts whenever your travel brings you back to Frankfurt! Warm Regards, Vivien Kovacs Duty Manager The Westin Grand Frankfurt
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mark g wrote a review Mar. 2020
New York City, New York109 contributions153 helpful votes
Pros: 1) Location CONS: 1) Very old rooms 2) Front door does not even close properly 3) Management had poor/indifferent response 4) Rooms are depressing 5) Views of cold Frankfurt are also depressing 6) Showers are horrible 7) Bathroom is old and dangerous getting out of the shower Avoid. You've been warned.
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Date of stay: March 2020
Location
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Trip type: Travelled on business
2 Helpful votes
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Response from WestinFrankfurt, Front Office Manager at The Westin Grand Frankfurt
Responded Mar. 4, 2020
Dear Mark G, Thank you for your time to rate us on TripAdvisor. This is very much appreciated and helpful as we are looking forward to fulfill and to continuously improve our service commitment to our guests. Please accept my deepest apologies that we were not able to fulfill your expectations and needs during this stay regarding the property condition. You might be happy to hear, that we are in the planning of a renovation and as this will start in September 2020 we have only some months to go before the start of the renovation. Meanwhile, rest assured that we are doing all possible to ensure that your next stay convinces you of The Westin Grand Frankfurt. We hope you will give us the chance to prove that we can be better hosts whenever your travels bring you back to Frankfurt! Warm Regards, Jan Linder Front Office Manager The Westin Grand Frankfurt
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Jeff J wrote a review Mar. 2020
Barrie, Canada672 contributions211 helpful votes
Well I was just in town for the night (a day and a half inbound from Tunis on a mission) and as a Platinum elite member I try to stay at affiliated brand hotels whenever possible and this one looked like a good bet. First impression was yes truly a Grand Lobby complete with classic vintage cars collected and on display from the hotel Owner. I arrived late saturday about 8pm and had a very speedy, professional check-in service complete with a late-check out request (granted) and a small room upgrade (thanks). My room's first impressions at night were yes a bit dark but the bed was very comfy and I slept great that night. The TV is dated, small in my room and no youtube/netflix but that's okay; I didn't mind. The room had a personalized welcome greeting to me and a bunch of snacks/pretzels and german Beer as a gift; how cool is that! Location is great right beside the Subway and streetcars and the pedestrian walkway/mall/restaurants and other local things that interested me. Everyone in the hotel was kind and professional. There is a Club Lounge for the Bonvoy Elites where I was directed for my breakfast. The selection is more limited than the main buffet but as a Vegan usually I toss aside the assumptions and what I see and just talk to the staff. There was even a sign there indicating that everyone should have a fantastic breakfast and if a guest is Veg/Vegan; they should just let staff know and sure enough after I let them know; the Kitchen Chef's made a custom 'morning glory' sauté mixture of spinach, mushrooms and avocado for me which I enjoyed with Toast, hashbrowns and fresh orange juice; so Good. They also had a fruit platter available and prestige Jams. After brek, I went looking for amenities. I worked out at the gym on 6 and apparently there isn't a pool or spa at this time although I didn't ask. The gym was stocked with high end equipment. There is a sushi and western bar/Restaurant downstairs by the way. Parking under the hotel is available (and Valet) but at a cost of 29euro per 24h unfortunately. I enjoyed my stay and would definitely consider another this summer with my family. Other basic details I share on every review: Loyalty Program: Marriott Bonvoy (Excellent awards program). Our status: Plat.elite Initial Greeting at Check-In: very nice! First impressions of the Room: 3/5. a bit dark but whatever it was a comfortable sleep Bag assistance and staff friendliness/professionalism: VERY friendly and they stored my stuff while checked in thanks! 5/5 TV/Entertainment: basic english news channels; no movies, youtube/netflix etc. 1/5 Wifi quality: worked very fast/well. 5/5 EV Charging station: no. 0/5 Environmental policy: This is a tough one to rate always unless the hotel strongly discourages meat consumption which is the leading indicator in my opinion on environmentalism and sustainability. Leed certified? (likely no due to old building). They do encourage re-using sheets and towels however. 2/5 Food and Restaurants on site: Sushi and western foods/bar; vegan options available and I almost challenged them to make some of their 'Fire Wings' for me with cauliflower 🌱 but didn't 3.5/5 Spa, Pool and Gym: no spa or pool (?). Gym yes on 6th floor; good enough for a cardio and some weights work out 2/5 Club Lounge if applicable: Yes it's available on level 1 (key card access only) 3/5 Sleep Quality/Bed: Excellent and I wanted to borrow (steal) a pillow however I figured that might put a damper on my experience once I get a follow up charge so I left it there :). 5/5 Ensuite amenities/Fridge etc: nicely built into the cupboards, typical size mini-fridge 3/5 Location: 5/5 for transit and walkability to shops, restaurants and cafes etc Parking: Yes 29euro per 24h (valet also available). 1/5 Other Mentionable's: -Thank you for the room upgrade -Thank you for storing my frozen goods in your freezer while I was checked in
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Date of stay: March 2020
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Room Tip: sweet talk your way to an upgrade or late check out in this great location
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2 Helpful votes
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Rescue wrote a review Feb. 2020
139 contributions70 helpful votes
The location was great and in walking distance for so many things, eating, shopping, museums, etc. Yes, it does need to be renovated and it will be exciting to see the new product, however the heated floor was wonderful! While staff was friendly, service was lacking at the breakfast buffet for all three mornings experienced, and there were some cleanliness issues. However, product was fresh, attractively presented, and there was only one temperature issue, which management immediately took care of and a sincere apology stated. Descriptions for the different items were written on the counter instead of using messy signs!! Service was also lacking at the bar, where on my first night I was served a glass of white wine in a red rimmed glass which was glaringly obvious since the bartender put it directly under a pendant light. Why was it red? Sitting in something red since it was wet. On the other hand, if the above service had not been experienced, then I would have rated it a 5 because of one individual. Kevin at the concierge desk. I have been in the service industry for over 40 years and have spent over 20 years evaluating it. In all that time I have never had such a positive experience with a concierge. He asked qualifying questions, and he LISTENED to the answers. Kevin made exceptional recommendations for each adventure the evaluator wanted to do. He secured restaurant, tour and museum reservations and mapped out clear directions, because the evaluator wanted to walk everywhere. Kevin was the only staff member to use my name and he made the evaluator’s first trip to Germany, a memorable one. Kevin's pride in his responsibilities was evident and it reminded the evaluator of a time gone by when service was an art. Kevin, I applaud you.
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Date of stay: January 2020
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2 Helpful votes
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Frequently Asked Questions about The Westin Grand Frankfurt
Which popular attractions are close to The Westin Grand Frankfurt?
Nearby attractions include Kleinmarkthalle (0.5 km), Bauernmarkt Konstablerwache (0.2 km), and MyZeil (0.4 km).
What are some of the property amenities at The Westin Grand Frankfurt?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at The Westin Grand Frankfurt?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Grand Frankfurt?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Grand Frankfurt?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to The Westin Grand Frankfurt?
Conveniently located restaurants include Ariston, Iwase, and Adabina.
Are there opportunities to exercise at The Westin Grand Frankfurt?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Westin Grand Frankfurt?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Grand Frankfurt offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Grand Frankfurt?
The staff speaks multiple languages, including English, German, and Portuguese.