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The Westin Grand Frankfurt

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#28 of 271 Hotels in Frankfurt
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1,293 Reviews from our TripAdvisor Community

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Showing 922: English reviews
San Francisco, California
Reviewed 28 May 2013

I work for an airline based in Chicago, not Houston and think that this is one of the best hotels we stay in! Great location, Heavenly Beds, well appointed rooms and bathroom. After leaving the Marriott, I thought there couldn't be anything better. I was wrong! I only hope this is not a temporary visit!

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Helpful?
Thank Bill H
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Bill H, What a great summary of your stay at the Westin Grand Frankfurt and here is our big thank you for sharing your high recommendation for us and with Tripadvisor. Looking forward to welcoming you reguarly, with best regards, Heiko Buchta General Manager The Westin Grand Frankfurt

Charlotte, North Carolina
Reviewed 23 May 2013

We were so happy to check in. We had stayed at some great hotels however there was a comfort staying back at the Westin. We knew just what to expect and it felt a little like home. The staff was very friendly and knew us by name. They gave us lots of great recommendations for dinner. We also had air...

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Helpful?
Thank CynReese
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear “Cyn Reese”. What a delight reading your impressions of your stay. Thank you for making us happy and of course for having taken a moment of your time to reflect on your experiences. A big thank you for this highly motivating compliment, which we will share with the entire team. Looking forward to welcoming you soon again! All the...

Sezana, Slovenia
Reviewed 18 May 2013

I was at this hotel a week ago. After 3 years I've booked this hotel. It was much worse then time ago. One morning one of the lifts was not working, The fan in the room was nearly not possible to use it. I was damaged...nearly destroyed. A variety of food was served for breakfats, but the taste of food...

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Helpful?
Thank CukGorazd
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear CukGoruzd, We would like to thank you for your constructive feedback and of course for having taken the time to share your experience with us. We appreciate it a lot, as it is the perfect chance to really listen to our guests needs and to constantly improve our product. First of all, we sincerely apologize for the inconveniences caused...

Alexandria, Egypt
Reviewed 16 May 2013

Stayed in this hotel for one week... my review: Positive: 1. Barman Fethi is a jewel. very friendly and knows his job extremely well, where he does amazing cocktails 2. The bed is comfortable, hard to wake up from it 3. The location is top notch for that city, walking distance to all the city has to offer. 4- food...

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Helpful?
3Thank Kay S
miribal, Manager at The Westin Grand Frankfurt, responded to this review

Dear Kay S, First of all I would like to thank you for having taken a moment of your time to share your feedback and impressions with us. Please accept my sincere appologies on behalf of the entire team for not having met all your expectations. Sadly I have to agree with you, that nowadays two phones left behind in...

Los Angeles, California
Reviewed 7 May 2013

Just checked in to the Westin and the staff was very helpful and welcoming. Just in a classic room on the second floor and the room is pretty spacious and clean. The bed and shower are really nice after a long 12 hours of traveling from Los Angeles. There's no view in from the window except the side of other...

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Helpful?
1Thank WaveDave09
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear WaveDave09, Let me thank you for the positive words you found to give us and Tripadvisor travellers an idea of how you felt as a guest with us! We appreciate your feedback a lot. Our hotel is a very convenient location – and we do our best to comfort travelers much as possible during their stay. Regarding breakfast we...

Krakow, Poland
Reviewed 2 May 2013

This was by far the best hotel that I have stayed at in Frankfurt, Germany. I loved everything about it! The rooms were very clean and the location of the hotel is superb, I loved the staff, they were super friendly and efficient!

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Helpful?
Thank HONdominik
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear HONdominik, It was a great pleasure for us that you stayed at our hotel. Thank you so much for recommending our hotel, our location and especially our staff. I hope you had a safe journey home and that you will give us the pleasure to welcome you soon again. Kind regards Heiko Buchta General Manager

Traverse City, Michigan
Reviewed 29 April 2013

My wife and I chose the Westin Hotel to conclude our one-week business trip to Germany after visiting a trade show in Stuttgart. We were very impressed with this hotel at all levels. It was a quiet weekend and we appreciate that they offered us an early check-in. The location, staff, food quality, spa and room comfort were all great....

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1Thank Kroneo
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Kroneo, Thank you very much for your positive feedback about your stay at our hotel. We truly appreciate your excellent remarks on our location, staff, restaurant and room comfort! We look forward to welcome you back on your next trip to Frankfurt! Kind regards Heiko Buchta General Manager

Calgary, Canada
Reviewed 28 April 2013

The good: The WGF was chosen for the beds as were we travelling from overseas and they have never failed us yet, including this trip. Front desk staff were awesome, including kindly allowing us the use of a converter for our electronics. The room was spotless, well appointed and comfortable. The bed, as mentioned, was fabulous. Location was ideal and...

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2Thank Xhand
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Xhand, Thank you for leaving your impressions on the Tripadvisor website and for taking the effort to give us feedback about your recent stay at The Westin Grand Frankfurt. Your comments are very valuable to us because they help us to monitor and improve our standards. It makes us very happy that you enjoyed a perfect service in our...

Reading, UK
Reviewed 23 April 2013

Stayed here for one night for business in early May. Hotel is well located in the centre of Frankfurt and close to a metro station for easy travel around. Room was fine, modern, comfy and clean and the hotel itself was modern with good facilities. I should also commend the bar staff. They were exceptionally friendly, really helpful and a...

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1Thank flipper25
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear “Flipper25”, We would like to thank you for your honest and constructive feedback and of course for having taken the time to share your experience with us. We appreciate it a lot, as it is the perfect chance to really listen to our guests needs and to constantly improve our product. First of all, we are happy to read...

Tel Aviv, Israel
Reviewed 17 April 2013

Ok, so Westin does have the greatest king bed of all. It's legendary and Irish I have one at home, but at 320 euro (during Messe weekend) ??? I don't know. It's just too much. Location is good, but the actual street is not cosy or welcoming. Feels cold and boring looking (compare to le meridian park hotel for example)....

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Helpful?
Thank Ahirschb
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear “Ahirschb”, Thank you for choosing the Westin Grand Frankfurt for your recent stay in Frankfurt and for taking the time to share your feedback with us and Tripadvisor travellers. We are pleased to read that you are enjoying our Heavenly Westin Bed even at home and we do hope to welcome you again on your next trip to Frankfurt....

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 

Additional Information about The Westin Grand Frankfurt

Address: Konrad Adenauer Strasse 7, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Price Range: $182 - $738 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin
Hotel Style:
#5 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#16 Family Hotel in Frankfurt
#18 Romantic Hotel in Frankfurt
#22 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Grand Frankfurt staff and other travellers.
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Questions? Get answers from The Westin Grand Frankfurt staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room close to the elevator as the shape of the building has some buildings that are a long walk”
 of 5 bubbles DeLionK, 9 Feb 2017 | Read review
“stay above the 2nd floor”
 of 5 bubbles tedp101, 3 Feb 2017 | Read review
“All rooms are equally good, though the upper floors would be preferable for views and privacy.”
 of 5 bubbles rwellstoo, 23 Jan 2017 | Read review
“Ask for a room away from the elevator bank.”
 of 5 bubbles Julieona1a, 21 Jan 2017 | Read review
“Stay elsewhere.”
 of 5 bubbles Sartorialista, 13 Dec 2016 | Read review
5 of 5