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The Westin Grand Frankfurt

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#22 of 274 Hotels in Frankfurt
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1,258 Reviews from our TripAdvisor Community

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Showing 898: English reviews
Amsterdam
Reviewed 29 November 2012

Great hotel. Friendly staff at reception. Check-in went smooth and fast. Great location good restaurant (Chinese) in hotel. Hotelpool was nice, water was too cold. We arrived by car and parked atthe hotelparking. Easy to find.

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Helpful?
Thank Rayenj
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Rayens, What a great summary of your stay at the Westin Grand Frankfurt and here is our big thank you for sharing your high recommendation for us and with Tripadvisor. It makes us very happy that you are pleased with our services, and that you fully enjoyed your stay with. Thanking you for your patronage and looking forward to...

Atlanta, Georgia
Reviewed 26 November 2012 via mobile

This hotel is indeed a beautiful spectacle located within walking distance of a vibrant metropolis. The rooms are well kept and if you love cars, there are some beautiful antiques that will surely command your attention. Unfortunately, the term service seems to have been overlooked in the business plan. To start, I contacted the hotel days before I arrived to...

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Helpful?
Thank demondnash
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear demondnash, Thank you for staying at the Westin Grand Frankfurt and sharing your feedback on Tripadvisor. Indeed, we are very concerned about your unfortunate experience in regard to the SPG Platinum status and we sincerely apologize for the inconveniences caused to you. This was a very exceptional situation, and the handling did certainly not reflect our ususal high standard...

Newport Beach, California
Reviewed 20 November 2012

This hotel is a 5 star business hotel with a very good workout center, clean rooms, an executive club level, and an large, comfortable lobby for business meetings. It is just on the east end of the Ziel and pedestrian walk streets. The Dom and the river are easy walks from here, so if you are inclined to see Frankfurt...

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Helpful?
1Thank OCRoadWarrior
Vanessa_Witsch, Guest Relations Manager at The Westin Grand Frankfurt, responded to this review

Dear guest, we are delighted to see you enjoyed not only your stay at the Westin Grand Frankfurt, but also some quality time in Frankfurt! Since you mention the dome at the historical city centre "Römer" I would like to suggest the traditional german restaurant called "Paulaners am Dom", which is well know for bavarian style kitchen - a must...

New York City, New York
Reviewed 19 November 2012

I've lost count of the number of times i've stayed at the Westin in frankfurt, at first this was a great place to stay but I cant figure out why its gone so downhill. I know its a bit late for a review but my travel schedule has kept me busy. I had a 10 night stay in July, in...

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Helpful?
2Thank tninos
Vanessa_Witsch, Guest Relations Manager at The Westin Grand Frankfurt, responded to this review

Dear guest, Let me thank you for your honesty and your highly constructive Feedback - please accept my most sincerest appologies for clearly not having met your expectations and with what you experienced I fully understand, that as a consequence you would not likely return - BUT we would love you to return and in order to make a profund...

Reviewed 10 November 2012

Spent 2 nights in a Junior suite. WOW! The room was fantastic and a bed as large as my king size in the states. My son loved the pool and the club lounge. The staff were very helpful. The location is fantastic. Steps away from shopping and the buses and underground. You cant go wrong here.

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Helpful?
1Thank Wribasel
Vanessa_Witsch, Guest Relations Manager at The Westin Grand Frankfurt, responded to this review

Dear guest, Thank you very much for sharing your Feedback with us and even better you and your son so much enjoyed the father & son get away! A Junior Suite is really one of the best recommandations for our family travellers as it is spacious and welcoming and most importantly - it has a door between the bedroom and...

Lookout Mountain
Reviewed 9 November 2012

We spent 4 nights in the Westin Grand on the club level and are also Starwood members. The hotel is wonderful, well decorated, incredible service and loved the benefits of the club level. Loved the small portion meals available throughout the day at the club level room with unlimited beverages including beer and wine. The hotel is in a great...

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Helpful?
Thank Lookoutescapes
Vanessa_Witsch, Guest Relations Manager at The Westin Grand Frankfurt, responded to this review

Dear guest, Your wonderful words of compliments could not have been any more motivating and we are thankful for your kind recommendation of our one and only Westin Executice Club. The lounge is supposed to be a place, where our guests may enjoy snacks throughout the whole day in a private and exclusive atmosphere, which invites to work and meet...

London, United Kingdom
Reviewed 7 November 2012

If you are staying in Frankfurt for a leisure holiday, The Westin Grand is a great place to be located. With easy access from the airport by train, getting out at Konstablerwache Station it is about a two minute walk to the hotel. And this station is at the eastern end of the Zeil, Frankfurt's main pedestrianised shopping street. The...

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Helpful?
Thank thelovelyG
Vanessa_Witsch, Guest Relations Manager at The Westin Grand Frankfurt, responded to this review

Dear guest, Thank you for your valuable summary of your stay at the Westin Grand Frankfurt and we are honored to see you had a memorable leisure time with us! The connection to the public transportation is indeed very comfortable and easy - it takes about 25 minutes by train to get from the hotel straight to the airport and...

Merzig, Germany
Reviewed 6 November 2012 via mobile

The hotel offer luxury rooms with a high level interior. The Service is absolutely great. I can highly recommend this hotel. The only diss appointing thing is that Internet access in the room is not included

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Helpful?
Thank simon-pske
Vanessa_Witsch, Guest Relations Manager at The Westin Grand Frankfurt, responded to this review

Dear guest, I would like to pass on a huge thank you for your kind words of compliments on behalf of the entire team of the Westin Grand Frankfurt! We herewith thank you for evaluating your stay with us and for having taken some time to recommend our services to the Tripadvisor community. On any upcoming visit I would like...

Sydney
Reviewed 3 November 2012

Stayed here for one night to get my bearings before starting a business trip in Germany. I appreciated both the early check in which was not a problem and the location which puts you just near the main shopping area and within walking distance to many of the markets/main attractions. I would agree with some of the previous reviewers that...

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Helpful?
1Thank BizyTraveller
Vanessa_Witsch, Guest Relations Manager at The Westin Grand Frankfurt, responded to this review

Dear Bizy Traveller, Thank you for your valuable feedback, which we do appreciate a lot. I am glad to read you generally enjoyed your time spent at the Westin Grand Frankfurt and especially the attentiveness of our employees. In case you would like to share some details about what exactly gave the impression of not fully meeting your expectations, I...

Finland
Reviewed 1 November 2012

Had a quick stay at the Westin Grand in August. The location is excellent, close to shopping (right next to Zeil and walking distance to Berger Strasse), attractions, dining etc. Other than that the hotel is actually quite average - not saying average on a 1-5 scale but when compared with other hotels of the same class. We had an...

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Helpful?
Thank epic_fin
Vanessa_Witsch, Guest Relations Manager at The Westin Grand Frankfurt, responded to this review

Dear epic_fin, Let me thank you on behalf of the entire team for having taken a moment of your time to share your imprssions with us and please accaept our sincere appologies for not having fully met your expectations. I may assure you, that I will take personal care and share your concerns about the Westin Executive Club with the...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 

Additional Information about The Westin Grand Frankfurt

Address: Konrad-Adenauer-Str. 7, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Price Range: $181 - $667 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin
Hotel Style:
#4 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#16 Family Hotel in Frankfurt
#18 Luxury Hotel in Frankfurt
#18 Romantic Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Grand Frankfurt staff and other travellers.
14 questions
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Questions? Get answers from The Westin Grand Frankfurt staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay a little extra for the Executive Club! It is very nice and looks over the beautiful lobby.”
 of 5 bubbles jeff_c130, 4 Dec 2016 | Read review
“Do not get a very back room across from the Asian restaurant.”
 of 5 bubbles 749CathyC, 12 Oct 2016 | Read review
“Ask for a higher floor. Ask for an upgrade if you are an elite. Spend the extra for Executive Club”
 of 5 bubbles ClintPage, 11 Oct 2016 | Read review
“6th Floor was very quiet for me... even with the spa/ gym located there”
 of 5 bubbles stevekC9971MN, 10 Oct 2016 | Read review
“Breakfast is really expensive, worth eating out.”
 of 5 bubbles Fabio_Brazilian, 3 Oct 2016 | Read review
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