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The Westin Grand Frankfurt

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#29 of 267 Hotels in Frankfurt
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The Westin Grand Frankfurt
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1,304 Reviews from our TripAdvisor Community

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Showing 928: English reviews
Rio de Janeiro, RJ
Reviewed 5 March 2013

This is said by the frankfurters to be there greatest hotel "one of the few with a consierge". I´ll tell you how Isaw it. It is a great american hotel, good food three restauransts , one chinese (a bit confused not great), one japanese (allways crouwded coudnt get in) one international (go for the simple stuff like sanduwiches) THE GREATEST...

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Helpful?
Thank carlos m
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear “Carlos M Rio” What a great summary of your stay at the Westin Grand Frankfurt and here is our big thank you for sharing your high recommendation for us and with Tripadvisor. It makes us very happy that you are pleased with our services, and that you fully enjoyed your stay with us. We proudly shared your fantastic compliment...

Manchester, United Kingdom
Reviewed 4 March 2013

Very convenient location with the subway less than a minute away and Zeil only less than 5 minutes walk from the hotel. The hotel is very clean and elegant. Staff and service was exceptional. The only downside is that we have to pay for wi-fi, but the service and the quality for the hotel makes up for it.

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Helpful?
Thank calvintjhen
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear “calvintjhen”, What a delight reading your kind summary of your stay. Thank you for making us happy and of course for having taken a moment of your time to reflect on your experiences. A big thank you for this highly motivating compliment, which we will share with the entire team. Looking forward to welcoming you soon again! All the...

Goppingen, Germany
Reviewed 28 February 2013

It is very close to the "Zeil" with many shops and nearby several restaurants. The service is quiet good and the staff take care on the guests. Breakfast is perfect! Nice gym and indoorpool, also the Spa is very good. Specially for short visits in Frankfurt (business or leisure) it is a good place to stay,

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Helpful?
Thank Thomas K
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review
Google Translation

Lieber Thomas K, ein ganz herzliches Dankeschön für Ihre tolle Bewertung und dafür, dass Sie sich die Zeit genommen. Für...

Reviewed 21 February 2013 via mobile

Great hotel. Got upgraded to a two floor suite upon checking; outstanding. Spa was fantastic. Bar had a great vibe for a hotel and the Bartender was an artist. The Smashed Basil drink was my wife's favorite of all time. As a SPG diehard business traveler this was one of my (many) favorite properties.

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Helpful?
Thank Tampatmm
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear "Tampatmm", Your feedback could not have been any more inspiring and we would like to thank you very much for having taken a moment of your time! Your excellent rating and kind words especially for the Bartender are a great motivation. We feel very honoured to be one of your favorite properties. We are most pleased about your recommendation...

Auckland, New Zealand
Reviewed 19 February 2013

The location of this hotel is great right next to the pedestrian mall with all the best shopping available. The breakfasts were great but during showtimes is extremely busy. I would recommend this hotel for the business traveller and the family traveller as I think it would suit all people. There is n amazing German restaurant around the corner opposite...

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Thank MM79
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Guest Let me thank you for having taken a moment to summarize your Westin impression and for sharing it with us and the Tripadvisor community! We are thankful for your compliments on our property and our service. We love being your host. Best regards Heiko Buchta General Manager

Montreux
Reviewed 3 February 2013 via mobile

Great stay at this beautiful property in the heart of Frankfurt. Got a room upgrade by Jan at the reception!the beds at westin are truly fantastic! great staff and wonderful ambience!will return there again in the near future!

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Thank Besjon V
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear Guest, This is a fantastic compliment and I would like to thank you on behalf of the entire team. It makes us very happy that you enjoyed a perfect service and relaxing stay with us. Your opinion counts for us a lot and is highly motivating for the entire team. We proud of our "Westin Heavenly Beds". We all...

Reviewed 31 January 2013 via mobile

Very positive feel and experience. I stay at the Westin every January for the Paperworld Fair. I stay in a Grand Deluxe Room, which is a very nice and spacious room. In my last stay (Jan 2013), i had a bad experience the first day i checked in. When i went to have breakfast, i saw that they have redecorated...

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Thank RaffiA961
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear RaffiA961, Thank you for leaving your impressions on the Tripadvisor website and for taking the effort to give us feedback about your recent stay at The Westin Grand Frankfurt. Your comments are very valuable to us because they help us to monitor and improve our standards. I would be grateful, if you could e-mail us directly all information regarding...

Adelaide, Australia
Reviewed 24 January 2013 via mobile

Only stayed for one night before flying out of Europe but the Grand Westin, Frankfurt was amazing. It's locating is great. It is not far by the train station and the shopping area of town. The staff were very polite and help. The rooms were lovely, nice and clean. The bed was very comfortable. The only annoying thing was that...

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Helpful?
Thank Alasjohn
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear “Alasjohn Wllington”, Let me thank you for the positive words you found to give us and Tripadvisor travellers as well as your constructive feedback. It was a great pleasure for us to host you and I am happy to see that you enjoyed your stay and approved of our facilities and services. We are proud of our Westin Heavenly...

Westwood, California
Reviewed 23 January 2013

I am a member of SPG, so upon check in, we we upgraded to the SPG floor. The room is sleek, clean, modern and up to date. It is pretty spacious compared to the usual European standard. The bathroom is again along the same theme, sleek, quite spacious, clean, modern and up to date. The location is great. We would...

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1Thank Eiffel21
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear “Eiffel12” What a great summary of your stay at the Westin Grand Frankfurt and here is our big thank you for sharing your high recommendation for us and with Tripadvisor. It makes us very happy that you are pleased with our services, and that you fully enjoyed your stay with. Thanking you for your patronage as Starwood Preferred Guest...

London
Reviewed 21 January 2013

The location of The Westin Grand is fantastic - there's no doubting it. However although clean, the rooms look like they're stuck in the '90's. The hotel staff aren't overly friendly either I'm afraid.

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Thank review_h0tel
Heiko B, General Manager at The Westin Grand Frankfurt, responded to this review

Dear “review_hutel”, Thank you for leaving your impressions on the Tripadvisor website and for taking the effort to give us feedback about your recent stay at The Westin Grand Frankfurt. Your comments are very valuable to us because they help us to monitor and improve our standards. Our guest rooms, the lobby and atrium restaurants have been completely renovated in...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 

Additional Information about The Westin Grand Frankfurt

Address: Konrad-Adenauer-Str. 7, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Price Range: $179 - $649 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin
Hotel Style:
#5 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#16 Family Hotel in Frankfurt
#18 Romantic Hotel in Frankfurt
#23 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Grand Frankfurt staff and other travellers.
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Questions? Get answers from The Westin Grand Frankfurt staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room close to the elevator as the shape of the building has some buildings that are a long walk”
 of 5 bubbles DeLionK, 9 Feb 2017 | Read review
“stay above the 2nd floor”
 of 5 bubbles tedp101, 3 Feb 2017 | Read review
“All rooms are equally good, though the upper floors would be preferable for views and privacy.”
 of 5 bubbles rwellstoo, 23 Jan 2017 | Read review
“Ask for a room away from the elevator bank.”
 of 5 bubbles Julieona1a, 21 Jan 2017 | Read review
“Stay elsewhere.”
 of 5 bubbles Sartorialista, 13 Dec 2016 | Read review
5 of 5