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Sheraton Frankfurt Airport Hotel & Conference Center

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Sheraton Frankfurt Airport Hotel & Conference Center
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3,697 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Frankfurt Airport Hotel & Conference Center
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Showing 2,745: English reviews
Knoxville, Tennessee
Reviewed 13 October 2015

This was an excellent choice for a short layover in Frankfurt. It was a quick walk from baggage claim and easy to find. The ladies at the check in counter were very friendly, helpful and efficient. The room was clean and the bed was comfortable. My only complaint was the lack of free wifi in the room which would have...

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Helpful?
Thank Jennifer V
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Jennifer V, Thank you so much for your kind words! It is a pleasure to note that the level of services provided by our dedicated team here at the Sheraton exceeded your expectations. We are really proud to read your recommendation. Thanks a lot! I hope you have already planned your next trip to Frankfurt. We would be delighted...

Paris, France
Reviewed 13 October 2015 via mobile

This a typical business hotel: almost a in terminal 1, huge hotel with no charm. The food is quite good, the room is not very large but functional. Another good point is the perfect silence in the room, you don't hear the ring nor the planes. Service is impersonal but efficient. Conference center is good with nice service.

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Helpful?
Thank Olivier D
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Olivier D, Thank you very much for staying at our hotel and sharing your feedback with us. Undeniably, the outside of our hotel would not win a beauty competition. But as always in life, what is inside counts most. So thank you very much for mentioning the good quality of our food offer and that our rooms are absolutely...

Tel Aviv, Israel
Reviewed 12 October 2015

From the moment of our arrival we were recieved with open hands. The man at the entrance helped us with pleasure and even took us to the gas station to the car rental station, and back to the hotel. While checking in, Roksana handled us in a great, professional way. The rooms were fantastic, clean and comfortable. Breakfast was amazing,...

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Helpful?
Thank merav01
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear merav01, Thank you so much for this wonderful feedback. We believe that a hotel can only be as good as its staff and therefore we are totally flattered by your summary of your stay at our hotel. Thank you for showing your appreciation of our efforts. We hope to see you soon again in Frankfurt! Kind regards, Ralf Stresing...

Oxford, United Kingdom
Reviewed 11 October 2015

The minimum expectation of an airport hotel is efficient check-in and especially check-out. The hotel appears unable to provide this on weekdays unless one is one of its large corporate clients. I noticed throughout the evening long queues so it was more than an unexpected rush. The check-in receptionist was though helpful and had good guest orientation. Check-out was hopeless....

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Helpful?
Thank Paul W
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Paul W, Thank you very much for your feedback on your recent stay. I apologize sincerely for the negative experiences we created for you upon check-out. It was surely not our intention to give you that extra stress factor. Your comments regarding our reception team have been forwarded to our Front Office Manager. Please accept our assurance that your...

Bucks County, Pennsylvania
Reviewed 10 October 2015

We spent the night here before our flight to Philadelphia. The hotel is most convenient to Terminal 1, but a short Skyline trip and walk from Terminal 2. Very friendly, efficient check-in and our room was lovely with no outside noise to speak of. Ate a decent, but pricey, dinner in The Tavern.

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Helpful?
Thank WasOnce
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear WasOnce, Thank you for staying with us and evaluating our hotel. Our main purpose is to provide the best service to our guests – so we are very happy to hear that you were satisfied with our service and our cozy German Restaurant Taverne. We really appreciate your kind words. My team and I look forward to welcoming you...

Simrishamn, Sweden
Reviewed 10 October 2015

An industrial hotel built to cater to large volumes of people going in and out and staying for one night. Weird 70's feeling. Just big. Strange smell in corridors. Murky carpets. Dystopia.... But - close to the planes...

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Helpful?
Thank Z-brox
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Z-brox, Many thanks for your review. We were distressed to read that some aspects of our service and product were not to your satisfaction. We are concerned to read about the strange smell in the corridors. Please be assured that we will take your comment seriously and will check this with the respective department. I am also very sorry...

O'Fallon, Missouri
Reviewed 9 October 2015

We stayed here when we had to overnight in Frankfurt for a connecting flight the next morning. Directions from the airport terminal to get us in the direction of the hotel weren't great, but after asking someone we were sent in the right direction and eventually saw some signs for it. Room was fairly average, but good size and comfortable...

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Helpful?
Thank esd3104
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear esd3104, Thank you very much for staying at our hotel. I appreciate that you took the time to write a review about your stay and I am glad to hear your kind words about our staff and the good choice of food at our breakfast buffet. You should really try lunch or dinner the next time you are here....

Hong Kong, China
Reviewed 7 October 2015

This is one of my favorite hotel since 1978! the location is excellent since it is linked with the Frankfurt International airport and the hotel lounge offers excellent breakfast. Staffs are always very friendly and attentive especially you could get your room very quickly after a long haul flight.

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Helpful?
Thank bill329
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear bill329, WOW – Thank you very much for this great feedback! We couldn’t have asked for better compliments! We will always try our best to provide you a home away from home. It is our pleasure to welcome you to our hotel since 1978. Thank you for your loyalty. Kind regards from Frankfurt, Ralf Stresing General Manager

Rome, Italy
Reviewed 7 October 2015 via mobile

Here's a great hotel if you have to stay over at an airport. This hotel has all the comforts anconveniencesinconveniencescv conveniences of an airport hotel with the great lounge friendly service easy check in and minutes away from your airplane conveniences.

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Helpful?
Thank michaelcanada
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear michaelcanada, Thank you so much for sharing your feedback of your recent stay with us on TripAdvisor. It is a motivational boost for us to read that our hotel provides any conveniences an airport hotel should provide to their guests. Thank you also for your kind words about our club lounge and our staff. We really appreciate your comments....

Rome, Italy
Reviewed 6 October 2015

the young lady at the front desk was extremely friendly , patient , helpful and customer orientated. She served various customers while I was waiting in line and was professional at all times. But all her other colleagues were very professional as well

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Helpful?
Thank GiseleRD
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear GiseleRD, Thank you very much for sharing your feedback with us. We are very pleased to read your kind words about our reception team. This is a motivational boost for us this morning. We aim at offering a consistently high service standard across all departments. Thank you for valuing that. We really hope to welcome you soon again. Best...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 

Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Price Range: $142 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton
Hotel Style:
#13 Family Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#27 Luxury Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it is not worth the money to pay to stay in this hotel”
  • it is not clean and disaster towels
598ghazaleha, 19 Apr 2017 | Read review
“Rooms facing the airport and runway nice view”
lsavaresse, 14 Apr 2017 | Read review
“Ask for rooms in the newer wing”
Abraham1_11, 1 Apr 2017 | Read review
“See what is the extra charge for the rooms at the Club Tower”
orrenc2017, 31 Mar 2017 | Read review
“Away from elevators”
derekbI5509NZ, 27 Mar 2017 | Read review
5 of 5