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Steigenberger Frankfurter Hof

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#20 of 271 Hotels in Frankfurt
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1,756 Reviews from our TripAdvisor Community

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Showing 947: English reviews
Norway
Reviewed yesterday NEW

I stayed here for a weekend trip with spouse. It had been carefully planned and I had viewed all the top notch hotels in Frankfurt. I landed on this one due to its very central location. And it has: its location is for sure good. We were greeted by a nice member of the staff, and looked around in the...

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Helpful?
Thank moccamocca
Jeddah, Saudi Arabia
Reviewed 2 days ago NEW

Very helpful and polite, the appearance is very good Please keep the good work as usual... Management and the team in the front desk as well the concierge very educated and great to deal with all guest wishes and requests.

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Helpful?
Thank assirhan
Haapsalu
Reviewed 4 days ago NEW

You just expect way more from a 5-star hotel. The good things were that it was at a good location and quiet. Less attractive was that the room needed maintenance. Staff was politically friendly but lacked warmness and helpfulness. User experience needs to be improved. Overall feeling was that pretentious standard has empty promises.

Review collected in partnership with this hotel
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Helpful?
Thank edvard2017
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear edvard2017, I am deeply sorry that your experience at our hotel will not remain in good memory – thank you for sharing this and please do accept my apologies. We surely failed this time in providing the service we are known for and for that I apologize. I sincerely hope that you will be returning to see that this...

Dinard
Reviewed 5 days ago NEW

we had a comfortable room but no tea/coffee making facility which is surprising for this type of hotel again, one could expect an excellent choice of TV channels and media, this is not the case including the WIFI access Service was not consistent on a day to day basis ( For instance, we had water bottles one night, no bottles...

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Helpful?
Thank jeanbernardr2017
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear jeanbernardr2017, thank you for your comment. I am deeply sorry that your experience at our hotel will not remain in good memory – thank you for sharing this and please do accept my apologies. The inconsistency is regrettable. Upon your next visit to Frankfurt we would like to see you return so that you may see that this has...

Los Angeles, California
Reviewed 5 days ago NEW

Stayed at the Steigenberger Frankfurter Hof in January 2017, and cannot speak highly enough of the staff and accommodation. The hotel is in a perfect location/setting in near proximity to central activities, services, shopping, etc. Additionally, the hotels decor and architecture is beautifully preserved, and the comfort of the rooms were beyond our expectation. Most importantly, I found the staff...

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Helpful?
Thank michaelrallen
London
Reviewed 5 days ago NEW

I loved this hotel, the service is immaculate, setting is beautiful and food divine. It is a really lvovely hotel, the staff are all very friendly, the turn down service is so great and I really think the beds are magic! We dined in Oscars and it was lovely. The breakfast every morning was delivered with a smile and the...

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Thank gemmabV1338VQ
Klepp Stasjon, Rogaland, Norway
Reviewed 1 week ago NEW

High standard in general. Poor cleaning in bathroom. Missed water cooker/ coffee machine. Shelf in bathroom was in a very bad shape in should have been replaced long time ago. Very Central location With good taxi Access.

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Thank Jone A
Dubai
Reviewed 1 week ago NEW

hotel rooms and facility getting very old and not 5* ranking and rooms and WC and showers all very old and all need urgent action because if this hotel want to be 5* should have five star standard . this was my 2 th times i stay in this hotel and last experience was very good but this time I...

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Helpful?
Thank mohsenf852
Moritz_Klein, General Manager at Steigenberger Frankfurter Hof, responded to this review

Dear mohsenf852, thank you very much for your comment. We regret reading that your were dissapointed by your hotel room. Please note, that we have 3 different room types in the Double room category. Next time you stay with us, we will be happy to show you different room types to choose from. I sincerely hope that you will be...

Jerusalem, Israel
Reviewed 1 week ago NEWvia mobile

We stayed at the Steigenberger just one night en route to our final destination. It has all the usual amenities but two items worthy of mention. The smoking lounge has very good prices on Havana cigars. During the night I was mostly awake with jet-lag walking around the lobby. The night clerk, Sam, was most helpful and when his shift...

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Helpful?
Thank kuzari
Moscow, Russia
Reviewed 1 week ago

Very nice hotel, excellent location, whatever you want to do - go sightseeign or shopping - everything is one step away. Personnel at the front desk is respectful, ready to help you with any question.

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Thank Inna T

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Refrigerator in room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Established in 1876, the Steigenberger Frankfurter Hof is located in the heart of the city in middle of the historic, financial district, near the cathedral where the emperor's coronation once took place. Our hotel attracts global travellers who are as unique as our 303 luxurious rooms. Choose from traditional or modern decor; the extravagant and timeless elegance of the interior fulfils even the most sophisticated desires of our guests. In the morning we welcome you to one of the best breakfasts in the city, with exquisite delicacies served in our "Hofgarten" restaurant. The "Autorenbar" invites you to join us for a royal afternoon tea, before it becomes an evening hotspot in the Main-metropolis serving a choice of select spirits. Spoil your senses by choosing to dine at our Michelin starred restaurant Francais or our iconic restaurant OSCAR*S. Experience the largest SPA in Frankfurt where effortless luxury, creativity, and the art of well-being are combined. ... more   less 

Additional Information about Steigenberger Frankfurter Hof

Address: Am Kaiserplatz 1 - 7, 60311 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Altstadt , Innenstadt
Price Range: $213 - $603 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Steigenberger Frankfurter Hof 5*
Number of rooms: 303
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Also Known As:
Steigenberger Frankfurter Hof Frankfurt
Steigenberger Frankfurter Hof Hotel Frankfurt
Hotel Style:
#3 Spa Hotel in Frankfurt
#3 Green Hotel in Frankfurt
#3 Romantic Hotel in Frankfurt
#6 Family Hotel in Frankfurt
#10 Business Hotel in Frankfurt
#16 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from Steigenberger Frankfurter Hof staff and other travellers.
12 questions
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28 days ago
Ancona, Italy
Los Angeles, California
2 months ago

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Questions? Get answers from Steigenberger Frankfurter Hof staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is a variety of rooms, choose according to your budget, you`ll not regret any option.”
 of 5 bubbles QuietBrazilian, 31 Jan 2017 | Read review
“The balcony room is a worthy upgrade”
 of 5 bubbles TheJimmyco, 31 Dec 2016 | Read review
“if you can stretch, stay in a studio suite for a special occasion.”
 of 5 bubbles LondonNKS, 20 Dec 2016 | Read review
“We were on the 5th floor which was very quiet”
 of 5 bubbles garyostereo, 15 Dec 2016 | Read review
“Get the deluxe room! It's worth it!”
 of 5 bubbles h0neysuckle, 9 Dec 2016 | Read review
5 of 5