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Jumeirah Frankfurt

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1,158 Reviews from our TripAdvisor Community

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Showing 669: English reviews
Riyadh, Saudi Arabia
Reviewed 15 April 2015

A luxury experience. This is my second time in Frankfurt and the second time in Jumeirah Frankfurt. Very helpful staff especially concierge. Price was reasonable. In my first time almost a year ago there was not a tea kettle, I wrote about it here and this time it was in each room. This what you call it customer service and...

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Helpful?
1Thank AbdullahAltamimi
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you very much for taking the time to write this review following your second stay with us. It will be my pleasure to share your comments with my colleagues as they will be happy to know that their efforts are so well appreciated. We look forward to welcoming you back again. Kind regards, Doris Greif General Manager

Knoxville, Tennessee
Reviewed 8 April 2015

The food served is below average before you take into consideration how much money you are spending on said below average food. After considering the money spent for said below average food (€65 for a three course meal), I found the food, and the dining experience to be simply terrible. Additionally, considering that the hotel markets itself as a luxury...

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3Thank Abby R
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Abby, Please accept our sincere apologies for the inconvenience regarding the poor service and culinary experience you had in our Restaurant Max on One as well as Room Service. This is certainly not the level of service we are known for and can fully understand your disappointment concerning the same. I have personally passed your concerns to our Food...

London
Reviewed 6 April 2015

I've been a fan of all the Jumeirah properties I've ever stayed at…all in the MIddle East. To sample this brand outside of the UAE was either going to be awesome or awful. AWESOME it was. Following the directions to get from the airport to the hotel was as easy as can be, every little detail had been noted. Arriving...

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1Thank showbizandi
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, We are happy that you had an enjoyable stay at Jumeirah Frankfurt. It will be my pleasure to share your detailed feedback with the entire team as they will be delighted to know that their efforts are appreciated. We all look forward to welcoming you back in the not too distant future. Kind regards, Doris Greif General Manager

Sydney, Australia
Reviewed 4 April 2015

the food is below average.they have stolen my money from my room .I have evidence and the director of rooms wouldn't wear it .too much to loose.I will never come back to this hole.the staff is inexperienced.on arrival they were fighting for my luggage like vultures so they can get a tip from me.the reception is so small and what...

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3Thank Karim2603
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Mr. Libh, We appreciate and value all guest feedback and as such have been in contact with you through email that you sent to us stating your concerns. We have conveyed the outcome of a detailed investigation to you by email. Please do not hesitate to contact us if we can be of any further assistance to you. Kind...

Reviewed 3 April 2015 via mobile

I think the hotel is the best part of this city , other than that , this city is not my type !! But the only reason was this innovative luxurious hotel , excellent service and location , highly recommended if u r going to Frankfurt .. Staff are helpful

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Thank Aisha G
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Aisha, Thank you very much for taking the time to write and share your feedback regarding your recent stay at Jumeirah Frankfurt. Our colleagues will be happy to learn about your compliments. We are looking forward to welcoming you back in the heart of the city. Kind regards Doris Greif General Manager

New York City, New York
Reviewed 2 April 2015

I loved my stayed at the Jumeirah. Stayed there 2 night on a business trip. The receptionists are super friendly and helpful. They walk you up to your room and explain how all the amenities work in the room. The rooms are luxurious and the hotel is located right in the heart of the city, close to transit, shopping, restaurants,...

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Thank cmax21
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear cmax21, On behalf of the entire team, thank you for your wonderful review. We are delighted to read that you have experienced a wonderful stay at Jumeirah Frankfurt, in the heart of the city. We are already looking forward to your next stay with us. Kind regards, Doris Greif General Manager

Killarney, Ireland
Reviewed 1 April 2015

The Jumeirah in Frankfurt is fabulous. The location is central, next to the Zeil, public transport brought is everywhere. The breakfast is outstanding and supreme. We very much liked th room already on its own. The room is modern with top class decor. The staff is very helpful and friendly. Although, we stayed for the first time, it seems they...

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Thank Adrian/Katharie... S
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guests, Thank you very much for taking the time to write this review following your stay with us. It will be my pleasure to share your comments with my colleagues as they will be happy to know that their efforts are so well appreciated. We look forward to welcoming you back once more. Kind regards Doris Greif, General Manager

Falls Church, Virginia
Reviewed 30 March 2015

I love staying at the Jumeirah Frankfurt. The rooms are luxurious and the hotel is located right in the heart of the city, close to transit, shopping, restaurants, and entertainment. Service is excellent. This is my go-to hotel when staying in Frankfurt, whether for one night or two weeks.

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Helpful?
Thank Cathy S
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Cathy S, Thank you very much for taking the time to write this review following your stay with us. It will be my pleasure to share your comments with my colleagues as they will be happy to know that their efforts are so well appreciated. We look forward to welcoming you back once more. Kind regards, Doris Greif General...

Aquitaine, France
Reviewed 26 March 2015

I only stayed the one night, but I found the Jumeirah to be a hotel of very high standards. The young lady who checked me in (Alexandra) was not only lovely to look at, but was professional, informative, friendly and charming and is a credit to the hotel. The bar service was efficient and attentive and they do shake up...

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Thank LesH211
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, On behalf of the entire team, thank you very much for taking the time to write this review. We are delighted to read that you have enjoyed your stay at Jumeirah Frankfurt and will communicate your comments to the respective departments. We are already looking forward to your next stay with us. Best regards, Doris Greif General Manager

New Jersey, USA
Reviewed 13 March 2015

I recently spent 3 nights at the Jumeirah Frankfurt and loved it. The room was spacious, clean and modern. There are other reviews criticizing the service but my experience was completely the opposite. From the very friendly front desk attendant to the room service delivery, I was treated with courtesy and professionalism. My only one negative comment would be on...

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1Thank GMan61
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review

Dear Guest, Thank you for staying at Jumeirah Frankfurt during your recent visit to Frankfurt and for taking the time in writing a review on TripAdvisor. Your comments are much appreciated. We are sure that many of travelers, whether leisure or business, will benefit from your review. Your comments about the TV channels have been noticed and adressed to our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
A LUXURIOUS AND INNOVATIVE HOTELThe striking Jumeirah Frankfurt is located right in the heart of the city - just a few steps away from the popular 'Zeil' shopping street and the financial district.Jumeirah Frankfurt offers 217 spacious guest rooms and suites, with amazing views across the city. Just as delightful is this hotel's refreshing approach. From the original artworks by local artist Hartwig Ebersbach throughout the hotel, to the beehives on the roof that produce our own honey, at Jumeirah Frankfurt we do things a little differently.Everything you experience here is a taste of the very best the city can offer, whether you're dining at the fabulous Max on One restaurant, enjoying a Skyline honey treatment at Talise Spa, or attending an event in our magnificent Crystal Ballroom.With little touches like your welcome drink and oshibori upon arrival and complimentary Wi-Fi throughout the hotel, everything we do is designed to make your stay a constant delight. ... more   less 

Additional Information about Jumeirah Frankfurt

Address: Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Price Range: $243 - $717 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Frankfurt 5*
Number of rooms: 217
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Jumeirah International, Travelocity, Agoda, Priceline and Cheap Tickets so you can book your Jumeirah Frankfurt reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jumeirah Frankfurt Hotel Frankfurt
Hotel Style:
#3 Luxury Hotel in Frankfurt
#3 Business Hotel in Frankfurt
#4 Romantic Hotel in Frankfurt
#8 Family Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from Jumeirah Frankfurt staff and other travellers.
19 questions
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County Dublin, Ireland
Birmingham, Alabama
Denver, Colorado
7 months ago
Los Angeles, California
4 months ago

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Questions? Get answers from Jumeirah Frankfurt staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Better for buisness and not for couples”
 of 5 bubbles Lenako_thalatta, 11 Mar 2017 | Read review
“Aim for a Panoramic room or a skyline room in order to get a nice view.”
 of 5 bubbles 55Yann55, 20 Feb 2017 | Read review
“A room up high gives wonderful city views.”
 of 5 bubbles Mlv62Perth, 30 Jan 2017 | Read review
“We like the high floors with a view of the Ziel pedestrian area.”
 of 5 bubbles RockyTop, 28 Dec 2016 | Read review
“The higher the floor the better the view.”
 of 5 bubbles 221RichardB, 7 Dec 2016 | Read review
5 of 5