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Mercure Hotel Kaiserhof Frankfurt City Center

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Mercure Hotel Kaiserhof Frankfurt City Center
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987 Reviews from our TripAdvisor Community

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Showing 452: English reviews
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Auckland, New Zealand
Reviewed 2 weeks ago

We have stayed here many times on our trips to Germany over the last 6 years.we like it because it is handy to the main train station the main shopping centre and of course the airport. The staff are always friendly and have remembered us each time we book in.that tells you something about their customer service skills.they always reply...

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Helpful?
Thank kiwi262016
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear kiwi262016, thank you very much for your kind words and your feedback regarding your stay at Mercure Hotel Kaiserhof. We are really happy that you felt comfortable and enjoyed your stay with us. You can be sure that your feedback will be a motivation and inspiration for our staff as we always try to become better and better. Thank...

Maria da Fe, MG
Reviewed 4 weeks ago

Nice location, 3 minutes walk from the Central Station.Regardless of location, close to the Red Light District it not affect this hotel quality and efficiency. Perhaps reminiscent of old times where the hotel industry tried to serve its guests well this hotel's room's ceiling is tall, well equipped and friendly. Don't miss the breakfast, somehow far above their pair in...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank QuietBrazilian
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear lucassR2050SN, your review made me have a smile on my face while I was reading it! My whole team and I thank you very much for your kind words and this nice and detailed feedback. We are very happy when our guest's expectations are also met! Our guests' needs and wishes is our first priority. Thank you again and...

Vancouver, Canada
Reviewed 4 weeks ago

First impression, okay because of the great location. Room was a bit shabby, to top this up, I could not shower in the room that I was allocated on checking in, because there was no hot water. I had to dress up and move room in order to have a hot shower. The room was cold even though I had...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Elizabeth S
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear Elizabeth S, thank you for your recent review about your staying at our Hotel. We appreciate our guest’s feedback as we continuously try for the better. We are really sorry for the inconvenience that you were put on. I can assure you that this doesn’t usually happen to our hotel. This time must have been a problem concerning the...

Rio de Janeiro, RJ
Reviewed 4 weeks ago

Don´t expect too much, but real good location very close to main station and good commerce in the neighborhood. Hotel is simple, but functional. Service is nice, but delivers nothing special. Good cost/benefit relation.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Rogerio G
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear Rogerio G, thank you very much for your recent review regarding your stay on Mercure Hotel Kaiserhof. We always appreciate our guest’s reviews as we try to make the best of them. We are happy to read that you found our location and room costs good. We are very sorry though that we haven’t met your expectations completelly. Our...

New Delhi, India
Reviewed 19 January 2017

excellent room with delicious bfast. location is algo good as its very near to center of frankfurt . traveling from hotel was good as you had all transport available around the same area... . . . . . . will love to come back

Review collected in partnership with Accorhotels.com
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Helpful?
Thank viswanathank2017
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear viswanathank2017, Thank you very much for your review and for staying at our Hotel. Great to hear that our location and your room was on par to your expectations and you was able to enjoy our sumptuous breakfast buffet in the morning. We appreciate your pleasant feedback which will serve as an encouragement to all of our staff. We...

Brussels, Belgium
Reviewed 17 January 2017

Review collected in partnership with Accorhotels.com
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Helpful?
Thank kaybee_13
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Leicester, United Kingdom
Reviewed 4 January 2017

What could be better than to spend the new year 2017. Everything was perfect: accommodation, services, cleanliness and location of the hotel. We was welcomed by a young lady receptionist with a lot of warmth and professionalism. The room was very clean (as all Mercure hotels in Europe), a lot of police around the hotel but not only (we felt...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank ICMan215
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear ICMan215, Thank you very much for taking the time to write a feedback regarding your recent stay at Mercure Hotel Kaiserhof on TripAdvisor. It is always a pleasure to receive positive feedback and as we strive to continuously improve the quality of our services, this will serve as an encouragement to all of our staff. Mercure Hotel Kaiserhof Team...

Kuala Lumpur, Malaysia
Reviewed 2 January 2017

The location is the best feature of this hotel.. However, the hotel itself is old but the rooms r well maintained enough. The most unpleasant thing about my stay was that there was workemn making loud noises from the floor below. The workmen started work at 0700 hrs. So sleeping a little later was not possible. Also, the hotel door...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Wee Kiat P
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear Wee Kiat P, Thank you very much for your review and for staying at Mercure Hotel Kaiserhof. We always appreciate your feedback. Please allow me to offer my apologies for the construction noise that impacted your stay. As you may have already noticed, we are renovating our hotel for our beloved guests. As we try to get all this...

New Delhi, India
Reviewed 26 December 2016

Nice hotel near to business district of Frankfurt. Lot of restaurants lined up on the street, truly international cuisines. Near to Central Station. Breakfast could have been better. Overall good property.

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Helpful?
Thank Traversal
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear Traversal, Thank you very much for your review on Mercure Hotel Kaiserhof regarding your stay. We are very happy to have the possibility to offer our guests a shopping and entertaining area and on the same time a quick connection to the public transport and airport. We will be very happy to welcome you again on our hotel. Kind...

Frankfurt, Germany
Reviewed 23 December 2016 via mobile

good and friendly service be sure to book with breakfast - delicious and made with love rooms are good with new bed - no comprison to the other Mercure arojnd the corner (Mercure Messe I guess) Take room to the inside....

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Helpful?
Thank Marco I
H8115-Management, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear Marco I , Thank you very much for taking the time to write a feedback regarding your recent stay at Mercure Hotel Kaiserhof. We always appreciate your feedback and as we strive to continuously improve the quality of our services, this will serve as an encouragement to all of our staff. We will be very happy to welcome you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Mercure Hotel Kaiserhof Frankfurt City Center

Address: Kaiserstr. 62, 60329 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Price Range: $80 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Kaiserhof Frankfurt City Center 4*
Number of rooms: 76
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Also Known As:
Mercure Hotel Kaiserhof Frankfurt City Frankfurt
Quality Inn Frankfurt
Quality Hotel Frankfurt
Hotel Style:
#46 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hotel Kaiserhof Frankfurt City Center staff and other travellers.
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Questions? Get answers from Mercure Hotel Kaiserhof Frankfurt City Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites are the best”
 of 5 bubbles kiwi262016, 11 Feb 2017 | Read review
“A street facing room on 2nd visit was very noisy with drunks leaving bars. Our 1st visit was on the other side of the hotel, much quieter.”
 of 5 bubbles M2067LMangelam, 17 Oct 2016 | Read review
“Higher floors have a better view”
 of 5 bubbles Bijecks, 13 Sep 2016 | Read review
“If summertime, avoid the rooms facing the main street!”
 of 5 bubbles vitorbabrazil, 12 Sep 2016 | Read review
“Suites larger rooms”
 of 5 bubbles kiwi262016, 8 Aug 2016 | Read review
5 of 5