We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Mercure Hotel Kaiserhof Frankfurt City Center

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Mercure Hotel Kaiserhof Frankfurt City Center
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

952 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Mercure Hotel Kaiserhof Frankfurt City Center
See the most recent reviews
Showing 440: English reviews
UK
Reviewed 19 March 2012

This is not a 4 star hotels at all. Not to sure how did tehy get 4 stars but it should be Max 2. If you really do not wanna be disappointed do not book here and get a proper 4 stars,Ei Hilton! It should be reported the German Hotels assosation as the managments is also a joke!

 Report
Helpful?
1Thank M C
QHK, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear guest, Thank you very much for your recent visit. Regretfully, your stay did not meet your expectations with our provided services. Please note that guest satisfaction is the key to our success and one of the most important goals for us. We would be really happy if you will be able to contact us to give some more informations...

Bucharest
Reviewed 11 March 2012

Outside of the good location - meaning close to Mainzer Landstrasse, downtown Frankfurt - there is little positive about this hotel. Furniture is old and proximity to red light district does not add to a feeling of security, particularly in the evening. Staff was friendly, but there's so much they can do. Breakfast was rather poor, with little to choose...

 Report
Helpful?
Thank razvanl
QHK, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear Dear razvanl, thank you for taking the time to give us your feedback concerning your stay with us. At first we do apologize for any inconvenience that does not show our normal standard. Please also note that there is really no matter to feel unsafe. Because of the Headquarter of the German Bundesbank and the European Central Bank and...

An Accor traveller
Sydney, Australia
1 review
Reviewed 10 March 2012

 Report
Helpful?
Thank An Accor traveller
Gibraltar
Reviewed 9 March 2012

Hotel very centrally situated within walking distance to the Zeil, where you find all the shops, 200 metres from the central train station,rooms clean and tidy, bathroom very clean and everything worked, breakfast was excellent hot and cold buffet with an extensive variety to choose from, staff "A" class very helpfull and very friendly, only downside is the surrounding area,...

 Report
Helpful?
Thank zambalumbo
QHK, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear zambalumbo from Gibraltar, Thank you very much for the good score you gave us. Every member of our team does an amazing job every day and I appreciate very much that you commended them so nicely in your feedback. It is unbeatable to be able to go elsewhere in the city but you have not to walk longer as...

Reviewed 20 February 2012

The worst 4 star hotel that i have already stayed! I stayed 5 days in a Privilege Suite. Cups soiled with cigarette ash Kettle quite dirty Hot water oscillates in the shower No soap in the bathroom dispenser Non-smoking room with the smell unbearable Horrible pillows Room badly dressed The bathroom did not fit two people standing The sink looks...

 Report
Helpful?
1Thank JMoura92
QHK, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear Mr. JMoura92 Thank you for taking the time to give us your feedback concerning your stay with us. We do apologize for any inconvenience caused by this occurrence that does not show our normal standard. We assure to do our best that this will not happen in the future again. Also we will inform you that the renovation of...

An Accor traveller
Perth, Australia
1 review
Reviewed 8 February 2012

 Report
Helpful?
Thank An Accor traveller
QHK, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Singapore, Singapore
Reviewed 1 February 2012

Hotel location is good, walking distance to the main railway station, many restaurants around and easy access to shopping area. Every Thursday, traffic in front of the hotel street are close for food feast; stores are set up overnight. Stores selling sandwiches, fruits, wines, sausages, etc are park along both side of the road and attracted crowd. Hotel room is...

 Report
Helpful?
1Thank Dorluis
Dhaka City, Bangladesh
Reviewed 31 January 2012

 Report
Helpful?
1Thank Alam S
QHK, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

A TripAdvisor Member
Paris, France
1 review
1 helpful vote
Reviewed 30 January 2012

The hotel is very central in Frankfurt. Very close from Main train station, city centre, BCE. The hotel is clean and service is excellent. The hotel surroundings are a bit surprising with sex shop and clubs. The room I got was very quiet (although on 2nd floor), the bed is good, quite small and on overall quite old (the refresh...

 Report
Helpful?
1Thank A TripAdvisor Member
QHK, Manager at Mercure Hotel Kaiserhof Frankfurt City Center, responded to this review

Dear guest, Thank you for taking the time to give us your feedback concerning your stay with us. Regretfully, your stay did not meet 100% of your expectations. Also it is right that the red-light district is not far from the hotel -but the hotel itself is in a better part starting at the financial district with nice international restaurants,...

Faisalabad, Pakistan
Reviewed 18 January 2012

A good hotel with very good staff. Quality of service is very good and staff is very caring Location is KaiserStrabe, which is main street in front of Hoptenbahnof. Breakfast was very good. On top they provide bar services free of charge. You can have gas water, fruits and hot drinks 24 hours at the lobby. Wifi is free and...

 Report
Helpful?
Thank Basharat A

274 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (223)
Viewed
Dining (12)
Viewed
Room/Suite (66)
Viewed
Bathroom (22)
Viewed
View from Room (16)
Viewed
Hotel & Grounds (25)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (81)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (51)
Viewed
Room/Suite (16)
Viewed
Dining (9)
Viewed
Hotel & Grounds (17)
Viewed
Business Centre/Function Rooms (2)
Viewed
Other (7)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Frankfurt hotels
Bahnhofsviertel
Holiday Inn Express Frankfurt City Hauptbahnhof
Victoria Hotel
#39 of 274 in Frankfurt
408 reviews
Innenstadt
Hotel Concorde
Hotel Concorde
#8 of 274 in Frankfurt
716 reviews
Show Prices
Show Prices
Show Prices
Bahnhofsviertel
Ambassador Frankfurt Hotel
Ambassador Frankfurt Hotel
#92 of 274 in Frankfurt
676 reviews
Innenstadt
Mercure Hotel Frankfurt City Messe
Townhouse Hotel
#35 of 274 in Frankfurt
215 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Mercure Hotel Kaiserhof Frankfurt City Center

Address: Kaiserstr. 62, 60329 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Price Range: $81 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Kaiserhof Frankfurt City Center 4*
Number of rooms: 76
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, ACCOR, Odigeo, Priceline, HotelTravel.com and Travelocity so you can book your Mercure Hotel Kaiserhof Frankfurt City Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Hotel Kaiserhof Frankfurt City Frankfurt
Quality Inn Frankfurt
Quality Hotel Frankfurt
Hotel Style:
#47 Luxury Hotel in Frankfurt
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Mercure Hotel Kaiserhof Frankfurt City Center staff and other travellers.
4 questions
Ask a question

See all questions (4)

Questions? Get answers from Mercure Hotel Kaiserhof Frankfurt City Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A street facing room on 2nd visit was very noisy with drunks leaving bars. Our 1st visit was on the other side of the hotel, much quieter.”
 of 5 bubbles M2067LMangelam, 17 Oct 2016 | Read review
“Higher floors have a better view”
 of 5 bubbles Bijecks, 13 Sep 2016 | Read review
“If summertime, avoid the rooms facing the main street!”
 of 5 bubbles vitorbabrazil, 12 Sep 2016 | Read review
“Suites larger rooms”
 of 5 bubbles kiwi262016, 8 Aug 2016 | Read review
“Upper floors... rooms in the station side are usually larger”
 of 5 bubbles 885fabianot, 11 Jul 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay