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Element Frankfurt Airport

Traveller (193)
Room & Suite (89)
Dining (20)
Overview
De-Saint-Exupery-Strasse 6, 60549 Frankfurt, Hesse Germany See on map
Name/address in local language
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Suites
Bar/Lounge
4 Star accommodation
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Rooms
Dec. 30Dec. 31
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (289)
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175 results
Traveller rating
56
57
32
13
17
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Time of year
LanguageEnglish
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56
57
32
13
17
Show reviews that mention
All reviews frankfurt airport free telephone calls parking underground a small kitchen area modern apartment self service laundry working space spg status nespresso machine floor to ceiling windows nice hotel complimentary breakfast hard boiled eggs the check in desk other hotels in the area living room rental car
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1 - 5 of 175 reviews
Reviewed 1 week ago

This hotel has (or should I say had) potential. I stayed here at the recommendation of a work colleague who said it was a good place to stay for the last night in Frankfurt because it is so close to the airport. This may have...More

Date of stay: December 2018
Thank LFPhileas
Response from Vicky P, Public Relations Manager at Element Frankfurt AirportResponded 1 week ago

Dear LFPhileas, Believe me when I say that I am very sorry about your experience with us. The personnel issue has been addressed as that is not acceptable in the least, we are working very hard to revert the current situation . Please, let me...More

Reviewed 1 week ago

Booked 1 night due to flight connections. Arrived at the hotel around 9pm (took a taxi as the mythical shuttle bus does not exist), ~9 euro from the terminal. Checked in and went to the room. Cleanliness of the room was mediocre at best, there...More

Date of stay: November 2018
Thank Stephen T
Response from Vicky P, Public Relations Manager at Element Frankfurt AirportResponded 1 week ago

Dear Stephen, I am sorry about the unacceptable service you experienced in our hotel. We are in the middle of internal changes although this is not an excuse. We wish that the rest of your trip went fine. Please accept our apologies. Kindest regards, Vicky...More

Reviewed 2 weeks ago

I am staying regular at Frankfurt Airport and couple of times also at this hotel. Every time there has been a problem, but the last time was the cerry on the cake. As I tried several ways to get in contact with the hotel (directly...More

Date of stay: November 2018
Thank Aviator24
Response from Vicky P, Public Relations Manager at Element Frankfurt AirportResponded 2 weeks ago

Dear guest, I am very sorry to read your review. We accept our responsibility. We are in the middle of changes and unfortunately you experienced service which is not our standards. Please accept our apologies. Kindest regards, Vicky Perez Public Relations Manager

Reviewed 2 weeks ago

Admittedly, we did not stay here...we were staying at the Hyatt Place next door and only used the guest laundry room at Element. However, the staff was extremely welcoming, helpful and I felt compelled to write a review to thank them. We had been travelling...More

Date of stay: November 2018
Thank seeitandbelieveit
Response from Vicky P, Public Relations Manager at Element Frankfurt AirportResponded 2 weeks ago

Dear guest, Thank you so much for your comment here. This is very unexpected and very nice to read, we definitely understand our work beyond the usual service. We are very pleased that we could help to make your stay in Frankfurt a bit more...More

Reviewed 2 weeks ago via mobile

The worst hotel in whole FRA area. You are waiting for check in at least 15 min. They don't know what SPG status you have or anything else about SPG. You have a welcome drink but the bur is closed. No shuttle bus. Never again.More

Date of stay: November 2018
Thank Łukasz B
Response from Vicky P, Public Relations Manager at Element Frankfurt AirportResponded 2 weeks ago

Dear Lukasz, I am very sorry about your experience with us. We are in the middle of some important changes and unfortunately you had to experience this during your stay, it is not acceptable and we ask you please to accept our apologies. We are...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Meeting Rooms
Wheelchair Access
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$92 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#64 Luxury Hotel in Frankfurt
Room types
Non-Smoking Rooms, Suites, Kitchenette
Details
Price range
US$92 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#64 Luxury Hotel in Frankfurt
Room types
Non-Smoking Rooms, Suites, Kitchenette
Photos
Traveller (193)
Room & Suite (89)
Dining (20)
Pool & Beach (2)
Business Centre & Event Rooms (1)
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Questions & Answers
Ask a question
Cecil L
June 26, 2017|
AnswerShow all 2 answers
Response from FlyingMike | Reviewed this property |
Yes. A garage entrance is on the left side of the hotel as you look at it from the street.
1
Vote
Christiane740
April 9, 2017|
Answer
Response from 6jwrAMSTERDAM | Property representative |
Dear Christian, Thank you so much for your email! The best way to get to our hotel in the middle of the night is a taxi - the charge is between 7-10 €. Regarding your question about how to get to the terminal at 6 pm... More
0
Votes
Google Translation
Christiane740
April 9, 2017|
Answer
Response from 6jwrAMSTERDAM | Property representative |
Dear Christian, Thank you so much for your email! The best way to get to our hotel in the middle of the night is a taxi - the charge is between 7-10 €. Regarding your question about how to get to the terminal at 6 pm... More
1
Vote
Google Translation
Room Tips
"Choose a different hotel"
414stephent
1 week ago
Read review
"Rooms in other hotel are nicer, just skip this one from the search"
dmitryd838
4 weeks ago
Read review
"You are at a major airport, there will always be noise. Rooms themselves were quiet."
hepplew2015
Jun. 24, 2018
Read review
"don't expect a quie room as there is plenty of construction around."
987sajjadk
Oct. 30, 2017
Read review
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