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Star-Apart Hansa Hotel

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Bahnhofstrasse 23, 65185 Wiesbaden, Hesse Germany
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Traveller (11)
Room & Suite (18)
Dining (8)

About

#17 of 49 hotels in Wiesbaden
Location
Cleanliness
Service
Value
Welcome to the Star-Apart Hansa Hotel. The Hotel is built on 1898 at art noveau and central located in Wiesbaden. All 73 comfortable rooms are renovated in 2020/2021 indivudally in ART-DECO Design and equipped with microwave, Nespresso coffeemachine, flatsreen, radio, direct dial telephone, safe, bathroom with hairdryer and more. We offer single rooms, double rooms and a suite with 47 sqm . In the whole hotel is wifi available and free of charge for hotel guests. A parking place is behind the hotel, entrance Rheinstrasse.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Wifi
Breakfast available
Breakfast buffet
Breakfast in the room
Newspaper
Non-smoking hotel
First aid kit
Umbrella
Laundry service
Ironing service
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Room features
Blackout curtains
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Wardrobe / wardrobe
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, German, Polish
136Reviews0Q+A7Room tips
Traveller rating
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  • English
Saveurtrip wrote a review Nov. 2018
91 contributions69 helpful votes
this was booked FOR ME as it was a very busy time in the city. It has been a very long time since I have last had to stay in a dump. Something positive before I start the down sides: the room seems quiet - having said this i just heard someone walk above my room so obviously only quiet when the neighbors above aren't in. where to start describing? well at check in! the first impression you get from a hotel is the check in. you need to climb up stairs to reach the entrance (don't ever stay here with somebody who has difficulty walking or carrying! as you cannot expect the least help from the staff). You do not get - even a fake - smile. You do not get a - even if they aren t really interested but something you learn at any hotel school - "how was your trip" or even a very simple "welcome". Nothing of the kind. I had quite a bit of luggage and was carrying a lot in my right hand, hence when i was shuffed a form to fill in under my nose with the ruff order "fill this in", i kindly asked whether I could possible dictate my address as i had a lot to carry and was very tired from my journey - here was another chance to say something empathetic or at least pretending to care about the journey but no, instead i got a "no i must not fill this in for you, you have to fill it in yourself" - i remarked they had funny policies here not allowed to help their guests...with professional coldness this was just ignored. Then i inquired where the lift was and there were more steps to climb before the lift appeared, I obviously struggled with my heavy luggage but again no help to be expected even though there was no other guest at all there to attend to! I went on the floor my room number started with as this is the obvious thing to do, however when i started walking along suddenly there was a sign pointing behind a door and i had to climb down two stories again - with all my luggage! there were dirty carpets on the way there and it feels more like being in an unfriendly youth hostel than at a hotel. the room is spacious enough but has PLASTIC curtains with asian looking signs painted on them. Normally I feel at home in the hotels I stay in as I travel SO MUCH that hotels feel like home - here I feel extremely uncomfortable - of course I cannot even order room service or bath robes or any of the normal amities of the kind of hotels I usually stay in. You have to mind the stars a hotel has of course, but friendliness and helpfulness and assistance to guests should not be star related as it is taught at any hotel school. I cannot comment on the breakfast yet as I have not tried it out. And I don t expect they would have a spa area in this hotel so no comment on this part of normal hotel review either. In fairness, I have not met any other staff who might be better trained or simply friendlier and I do not know the circumstances with the one staff member I met - the person might have been ill or had just experienced some personal tragedy - this just in fairness.
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Date of stay: November 2018
Value
Location
Service
Trip type: Travelled on business
1 Helpful vote
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Response from Favored H, Manager at Star-Apart Hansa Hotel
Responded Nov. 9, 2018
Dear, Thank you very much for your rating, but we are surprised about this. As this rating was anonymous, it is not comprehensible for us. All our employees have a natural friendliness (see all other ratings), because they like their job and to work at our hotel. Our staff is international and most of them speak English, but please note we are no native speakers. We have to assume that the conversation was a big misunderstanding. Our hotel was built in 1865 in art nouveau style and we renovate our hotel continually. There are stairs in the entire hotel and we don´t get permission to change this, because our Hotel Hansa is a listed monument. For your information: The curtains are a cotton/polyester mix. Yours Favored Hotel Hansa Team
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Alexandra S wrote a review Aug. 2018
Helsinki, Southern Finland, Finland25 contributions46 helpful votes
I stayed here for one night during a business trip and here's a quick recap. Good: - Well located, both near the centre city and the train station - Friendly reception staff Not so good: - No air conditioning which means a very hot room in August - The room feels old/outdated (stayed on 1st floor) - Street noise is quite loud so I didn't want to open to window because I couldn't sleep because of the noise. I eventually opened the window at midnight because it was too hot to sleep. Woke up at 6 when traffic was so loud I had to close the window again. Good to know: - Bathroom only has soap/shampoo dispenser, bring your own conditioner - Breakfast has quite a lot of variety
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Date of stay: August 2018Trip type: Travelled on business
2 Helpful votes
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Response from HansaWiesbaden, Manager at Star-Apart Hansa Hotel
Responded Aug. 20, 2018
Dear Alexandra, Thank you very much for your rating. Yes, we don´t have air-condition in the rooms. Our hotel was built approx. 1868 in art nouveau style, so we haven´t decided for a modern style in the rooms. Your room was renovated in 2016 completely. If you would like to have a quiet room, please book the comfort category. These rooms are to the back side and more quiet. We are looking forward to your next stay. Best regards, The Favored Hotel Hansa Team
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Richard P wrote a review Dec. 2017
Tallahassee, Florida30 contributions24 helpful votes
This 130 year old hotel is beautifully updated. I was astonished to find museum art prints on the walls - Kandinsky, Salvador Dali, etc. Very good quality breakfast and very nice and helpful staff. France 24 and DW in English on the TV. The New York Times was in the lobby. Good location near the historical center of Wiesbaden. Cannot imagine a better hotel for the price.
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Date of stay: December 2017
Rooms
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Trip type: Travelled as a couple
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Eric G wrote a review Nov. 2017
Fayetteville, North Carolina26 contributions13 helpful votes
Travelled for business and spent 4 nights here in September 2017. First room was front with a balcony, very small, but comfortable and very clean. The balcony door was broken and I was promptly moved to another room facing the side street (no balcony). This room was slightly larger, very comfortable and provided all I needed for an enjoyable stay. It is located a five minute walk from nearest parking garage (16 euro per day parking cost) and an easy walk to the shopping district, the casino and all restaurants downtown. The breakfast each morning was very well presented and plentiful, with attendants very friendly and attentive keeping my coffee cup full. There is an attached full service restaurant, but I did not dine there. Will stay here on my next trip..easy access in and out of town...about 35-40 minutes from Frankfort Airport (depending on traffic & weather conditions). Highly recommend this hotel for your next Wiesbaden adventure!
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Date of stay: September 2017
Location
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Trip type: Travelled on business
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NicfromG wrote a review Oct. 2017
Hamburg, Germany43 contributions32 helpful votes
I was there for business and found the single bedroom a bit small and sticky with a view to the backyard. However, everything was clean, staff was nice and breakfast was good except for the coffee (no variations). The lady offered to prepare fresh scrambled eggs, which I find a nice service. From looking at the building outside, I would have expected a bit more romantic athmosphere inside, but on the plus-side it is ideally located close to the train station and the centre, so I would recommend it.
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Date of stay: October 2017
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Trip type: Travelled on business
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PRICE RANGE
US$86 - US$149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western hansa, best western wiesbaden, wiesbaden best western
FORMERLY KNOWN AS
Favored Hotel Hansa
LOCATION
GermanyHesseWiesbaden
NUMBER OF ROOMS
73
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Frequently Asked Questions about Star-Apart Hansa Hotel
Which popular attractions are close to Star-Apart Hansa Hotel?
Nearby attractions include Museum Wiesbaden (0.3 km), TIXS (0.2 km), and Neues Rathaus (0.5 km).
What are some of the property amenities at Star-Apart Hansa Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet.
Which room amenities are available at Star-Apart Hansa Hotel?
Top room amenities include a flat screen TV, a refrigerator, and blackout curtains.
What food & drink options are available at Star-Apart Hansa Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Star-Apart Hansa Hotel?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to Star-Apart Hansa Hotel?
Conveniently located restaurants include Sherry & Port, Thai Banyan Restaurant, and Pizza Punto It.
Is Star-Apart Hansa Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Wiesbaden.
Are any cleaning services offered at Star-Apart Hansa Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Star-Apart Hansa Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Star-Apart Hansa Hotel?
The staff speaks multiple languages, including English, German, and Polish.
Are there any historical sites close to Star-Apart Hansa Hotel?
Many travellers enjoy visiting Heidenmauer mit Römertor (0.8 km), Erbenheimer Warte (7.1 km), and Stolpersteine in Wiesbaden (0.3 km).