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Excelsior Hotel Ernst

1,248 reviews
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Traveller (646)
Room & Suite (250)
Dining (55)
Overview
  • Excellent76%
  • Very good17%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
Suites
5.0 Star Hotel
All hotel details
Rooms
Dec 24Dec 25
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,248)Write a Review
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7
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All reviewshanse stubeleading hotels of the worldpiano bartrain stationthe free mini barbeautiful hotelturn down servicepillow menucologne cathedralrenovated roomjunior suitefive star hotelbeautiful rooman upgradecathedral viewthe location is perfectwould highly recommend this hotel
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1 - 5 of 702 reviews
Reviewed 2 days ago via mobile

Great location, close to cathedral and Christmas markets. Very attentive and helpful staff. Extremely family friendly. It’s the extra attention to details that really makes the difference, would highly recommend and would visit again. 👏🏼

Thank Phil L
Reviewed 1 week ago via mobile

I booked this hotel as a surprise for my fiancé’s birthday. The location is excellent right next to the Dom and the train station. Could have asked for any better. We were slightly disappointed on check in when we were told our room was still...More

Thank alead22
Response from excelsiorhotelernst, Manager at Excelsior Hotel ErnstResponded 1 week ago

Dear alead22, Thank you for choosing the Excelsior Hotel Ernst for your special occasion and for taking the time to share you feedback here on TripAdvisor. We are delighted that you enjoyed your room as well as the small details during turn down service. We...More

Reviewed 1 week ago via mobile

Top class all over at this hotel. From the first moment you feel very welcome. The lady at the front desk was superb, they couldn’t find my booking, but this was solved with such an elegance, that I must give many positive vibes to her....More

Thank Kenneth B
Response from excelsiorhotelernst, Manager at Excelsior Hotel ErnstResponded 1 week ago

Dear Kenneth B, Thank you for visiting the Excelsior Hotel Ernst and for sharing your feedback with us. We are very happy that you felt very welcome and we have past on your compliments to our colleagues at the front desk. How wonderful that we...More

Reviewed 2 weeks ago via mobile

We come here every few years for the Christmas markets and ALWAYS stop in this hotel. The staff are wonderful, the atmosphere is always good and the rooms are spot on. Clean, comfortable and elegant. The showers nearly send you down the plug which is...More

Thank Melissa P
Response from excelsiorhotelernst, Manager at Excelsior Hotel ErnstResponded 2 weeks ago

Dear Melissa P, We thank you so much for choosing the Excelsior Hotel Ernst again during your Christmas markets tour in Cologne. We are most grateful to you for taking the time to share your kind review. We are truly delighted that you enjoyed your...More

Reviewed 3 weeks ago via mobile

We stayed sadly only one night. It was a dream. The room was elegant and the breakfast was amazing. We loved this hotel!!! The fitness room is nice and clean and with water bottles for hydration. The place looks like a small castle on the...More

Thank Shavaughn C
Response from excelsiorhotelernst, Manager at Excelsior Hotel ErnstResponded 3 weeks ago

Dear Shavaughn C, Such a shame that you only stayed with us for one night. Thank you so much for your kind feedback. We are delighted that you enjoyed your room and that you found breakfast to be amazing. What a wonderful motivation for our...More

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Traveller (646)
Room & Suite (250)
Dining (55)
Hotel & Grounds (387)
Bathroom (79)
Business Centre & Event Rooms (5)
Family and Play Areas (4)
About
Awards & Recognition
Travellers' Choice
2017 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Dry Cleaning
Conference Facilities
Babysitting
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$197 - US$655 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Family Hotel in Cologne
#3 Business Hotel in Cologne
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$197 - US$655 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Family Hotel in Cologne
#3 Business Hotel in Cologne
Room types
Suites, Non-Smoking Rooms, Family Rooms
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