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Mercure Hotel Duesseldorf City Center

875 reviews
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Traveller (258)
Room & Suite (113)
Dining (13)
Overview
  • Excellent21%
  • Very good46%
  • Average23%
  • Poor7%
  • Terrible3%
Travellers talk about
“old town”(28 reviews)
“train station”(22 reviews)
“main station”(14 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (875)Write a Review
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87
154
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34
14
Show reviews that mention
All reviewsold towntrain stationmain stationcoffee machinenice hotelmin walkexcellent locationbreakfast was excellentdouble rooman upgradefresh fruitcomfortable stayair conditioningconvenient locationbusiness tripbars and restaurantscity
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21 - 25 of 372 reviews
Reviewed 30 September 2017 via mobile

Clean and tidy hotel. Standard rooms are not large and clean. Very close to the main train station, to the city center 10-15 minutes of walking. Nice breakfast. Suitable for business trip. The neighborhood around is not amazing...More

Thank Tomer O
Response from Sven_Schlueter, Manager at Mercure Hotel Duesseldorf City CenterResponded 1 October 2017

We very much appreciate the high rating as well as the great feedback on our breakfast. We are committed to providing our guests with the best possible start to their day - a nutritious breakfast that offers fresh ingredients, a variety of choices, and quality...More

Reviewed 27 September 2017

the room is spacious, the staff are friendly, the location is perfect- a few walks from the central station and the shopping street Konnigsalee. The only downside was the noise as our room was directly below the busy streetMore

Review collected in partnership with Accorhotels.com
Thank mariadivinad
Response from Sven_Schlueter, Manager at Mercure Hotel Duesseldorf City CenterResponded 1 October 2017

Thank you very much for the positive review. We are very pleased that you rated us highly and are delighted that you really enjoyed your stay with us and the room in particular. Also the positive remarks on the staff made us very happy and...More

Reviewed 11 September 2017

My daughter and I stayed here for a couple of nights. Our intention being to go to a couple of football games and explore the city. The location of the hotel is great; literally 5 minutes from the train station and 15 minutes from the...More

Thank tony d
Response from Sven_Schlueter, Manager at Mercure Hotel Duesseldorf City CenterResponded 18 September 2017

Thank you for your positive review, the nice feedback on the staff, the highly recommendation and also for your critique regarding the breakfast bill. I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had...More

Reviewed 30 August 2017 via mobile

Accor privilege card holder On arrival upgraded to an apartment Very quiet Sofa and living room Sep wc and shower Sep bedroom with tv Free minibar stocked daily Good choice at breakfast Catch s11 from airport to station Hotel 10mins on footMore

Thank Garry M
Response from Sven_Schlueter, Manager at Mercure Hotel Duesseldorf City CenterResponded 18 September 2017

It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. On behalf of my team, I would like to thank you for the stellar review and the highest marks. We...More

Reviewed 28 August 2017 via mobile

We arrived at night after a long haul flight, we had booked our team into 2 of their top suites, which we have stayed in twice before at this hotel, we noticed there was not enough water in our courtesy bar for our night requirements....More

Thank Ali F
Response from Sven_Schlueter, Manager at Mercure Hotel Duesseldorf City CenterResponded 20 September 2017

I would like to offer my sincere apologies for the behaviour of the employee at reception. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure...More

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13456775
About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Business Centre with Internet Access
Concierge
Banquet Room
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$76 - US$204 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Luxury Hotel in Dusseldorf
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$76 - US$204 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Luxury Hotel in Dusseldorf
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (258)
Room & Suite (113)
Dining (13)
Questions & Answers
Ask a question
A67W
26 October 2016|
AnswerShow all 7 answers
Response from Sven_Schlueter | Property representative |
If the Privilege is still too small for you you can buy an upsell direct in the hotel. Great offer - Privilege Suite for additional 40€!
1
Vote
VixyPixy
30 August 2016|
AnswerShow all 4 answers
Response from Buddhatraveller | Reviewed this property |
I'd ask the hotel directly. That is their job after all. And this one has verry good service so I would not hesitate to ask.
0
Votes
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Prigurt
14 June 2016|
AnswerShow all 10 answers
Response from abneez | Reviewed this property |
Hi Prigurt, From my experience, it was quite quiet in this neighbourhood. No bad traffic even. Only few parking spots. Somehow I didn't see this as real city centre. (no shopping street/malls but just normal shops and a lot... More
2
Votes
Room Tips
"don't take a room at the street site."
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"just take room opposite to road"
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"higher rooms better due to less street lighting"
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"Rooms on the side are very quiet."
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