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Novotel Dusseldorf City West

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Novotel Dusseldorf City West
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516 Reviews from our TripAdvisor Community

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Showing 174: English reviews
London, United Kingdom
Reviewed 1 week ago

I have stayed here on a couple of occasions when the hotel has been utilised by my company for business meetings. The public areas are modern in design and comfortable , especially the bar and restaurant areas. The bedrooms are spacious and comfortable enough with a large bed and room for a sofa area and a decent sized desk, but...

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Helpful?
Thank Steve_of_N21
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Steve, we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard Executive Manager

Nantes, France
Reviewed 1 week ago

Very nice hotel not far from city center and in the business center from Düsseldorf. Very easy to reach by car. The staff is very friendly and always helpfull. The room is very big and spacious, the furniture a little bit old faschion. Great that you have coffee and tee facilities in the room. The bar is nice and cosy....

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Helpful?
Thank alicerI4171VD
Annick R, Manager at Novotel Dusseldorf City West, responded to this review

Dear Alice, we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard Executive Manager

Reviewed 4 weeks ago via mobile

Nice hotel pleasant staff, room clean and comfortable. The hotel is handy for the main road and metro a bit far out from the city centre there is taxi rank outside the hotel and it costs about 15 Euro's to the old town

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Helpful?
Thank John D
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear John, thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. We hope to see you soon again. Sincerely, Annick Richard Executive Manager

Sao Paulo, Brazil
Reviewed 29 October 2016

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Helpful?
Thank DennisdosSantos
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Rugby, United Kingdom
Reviewed 22 October 2016 via mobile

The staff were very pleasant and helpful. Nothing else distinguishes this place from a thousand other. Trip advisor want two hundred words for this review but this place makes it difficult, it was not bad and you could stay somewhere worse.

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Helpful?
Thank Skelksplinter
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Novotel Guest, Thank you for your sharing your experience regarding your stay at the Novotel Düsseldorf City West. We hope to see you again in Düsseldorf. Sincerely, Annick Richard Executive Manager

Hong Kong
Reviewed 15 October 2016

We stayed in this hotel for 5 night for the big Medica exhibition. Did not expect much from a boutique hotel. Turn out to be very nice surprise. Hotel is very near airport, so convenient for international traveler. The food is amazingly good which is a big surprise in Germany. Rooms are extremely clean and the design is very chic...

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Thank cychk
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Cychk, thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will be happy to welcome you again....

London, United Kingdom
Reviewed 8 October 2016

Checked in online and turned up at the hotel on Sunday evening. Upon arrival was told that i was given an upgrade based on my Accor Gold card status - however, clearly not the case, and then was given the upgrade when i insisted, but with no assistance from the Hotel staff. Things got even worse in the morning -...

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1Thank Veenay C
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Mr Chheda, we are really sorry that you had matter to complain and please accept herewith our apologize. We gave you an upgrade room. The complimentary minibar is not included with Le Club membership at Novotel . Due to an extern technical problem from the warming company there was no hot water in the morning in all this area...

Wednesbury, United Kingdom
Reviewed 15 September 2016

Stayed overnight on the way home from a Bavarian holiday with Parrys coach company Had evening meal and breakfast provided both buffet . Didn't arrive until 7pm and ate at 8pm for evening meal had to wait for food to be replenished which was quite a long wait The food when we finally got it was cooked well and there...

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Thank Addy522015
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Addy, thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. It is important for us so that we can improve our services. We hope to see you soon again. Sincerely, Annick Richard Executive Manager

Reviewed 13 September 2016 via mobile

Room was clean, wifi connection on request for business stay fast with good coverage, breakfast deliccius with big possibilities, staff very kind at reception. But with comperison with other hotels I can not tell Novotel deserve 4stars. I had connected room with other one with door which wasnt locked and as other guest told me in the afternoon was open...

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Helpful?
Thank Vera B
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Vera, Thank you for your sharing your experience regarding your stay at the Novotel Düsseldorf City West. We are sorry that your stay was not to your entire satisfaction und be sure we strive to continuously improve the quality of our services. Please accept our apologize concerning the not closed connecting door. We hope to see you again in...

Reviewed 27 August 2016

Nothing to brag about on this hotel. It fit the purpose, was relatively clean, and the service ok. If you need a quick hotel that's a bit outside of the busy city center then this will work. Beds were ok, quiet, and decent night's sleep. Wi-fi was terribly slow and ended up having to buy a premium package to load...

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Helpful?
Thank Patrick P
Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Patrick, Thank you for your sharing your experience regarding your stay at the Novotel Düsseldorf City West. We strive to continuously improve the quality of our services and are sorry that the Wifi was not working that good. We hope to see you again in Düsseldorf. Sincerely, Annick Richard Executive Assistant Manager

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Multilingual Staff
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
The Novotel Dusseldorf City West is located in the Seestern business centre, 4 km from the city centre and 6 km from the airport and exhibition centre. 232 airconditioned rooms, 11 multifunctional conference rooms, a fitness centre with sauna and steam bath as well as our restaurant with terrace invite you to enjoy your stay at our 4 star hotel. Business and leisure travellers appreciate the transport connections to the Old Town and motorway plus the free airport shuttle in the morning and evening. ... more   less 

Additional Information about Novotel Dusseldorf City West

Address: Niederkasseler Lohweg 179, 40547 Dusseldorf, North Rhine-Westphalia, Germany
Region: Germany > North Rhine-Westphalia > Dusseldorf
Price Range: $77 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Dusseldorf City West 4*
Number of rooms: 42
Reservation Options:
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Also Known As:
Novotel Dusseldorf City West Hotel
Novotel Hotel düsseldorf
Accor Duesseldorf City West
düsseldorf Novotel
Hotel Style:
#12 Family Hotel in Dusseldorf
#21 Luxury Hotel in Dusseldorf
#41 Business Hotel in Dusseldorf
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Questions & Answers

Questions? Get answers from Novotel Dusseldorf City West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors better but no real change in size of rooms - marginally better toiletry - don't bother getting upgraded - not worth it.”
 of 5 bubbles veenayc, 8 Oct 2016 | Read review
“Top floor is best”
 of 5 bubbles Superhoopa, 24 Jun 2016 | Read review
“All rooms i got look similar. 6-7th floor appear to be more fresch.”
 of 5 bubbles George999999, 19 Jun 2016 | Read review
“Ask for non-smoking if you are not a smoker”
 of 5 bubbles GBO-00, 11 Jan 2015 | Read review
“I stayed on the second floor and that seemed fine.”
 of 5 bubbles Boalers, 7 Dec 2014 | Read review
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