We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Essen City Centre

275 reviews
#22 of 69 Hotels in Essen
Save
Traveller (103)
Room & Suite (76)
Dining (6)
Overview
  • Excellent20%
  • Very good40%
  • Average29%
  • Poor6%
  • Terrible5%
Travellers talk about
“city centre”(10 reviews)
“shopping mall”(6 reviews)
“gym sauna”(2 reviews)
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4.0 Star Hotel
All hotel details
Offers from Holiday Inn Essen City Centre
Special Offer: Save on Hotel Packages!
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"name":"ibex_photo_carousel"},"scriptFlags":null}
Reviews (275)Write a Review
Filter reviews
94 results
Traveller rating
18
38
22
10
6
Traveller type
Time of year
LanguageEnglish
More languages
18
38
22
10
6
Show reviews that mention
All reviewscity centreshopping mallgym saunaclean and comfortable roomsmovie park germanyhotel staffbreakfast buffetspecial thanksspent two nightshighly recommend this hotelan upgradestreet noiseperfect locationlarge roomparking garagestar hotelcentral station
FilterEnglish
Updating list...
1 - 5 of 94 reviews
Reviewed 19 November 2017

We booked this hotel during the Medica fair at an outrageous price and I was even more disappointed by the quality of what expected me. The bedroom was sub-standard and offered no comfort whatsoever. The bed was uncomfortable, the heating would not turn off and...More

Thank SFLeonce
Response from IHGService, Guest Relations Manager at Holiday Inn Essen City CentreResponded 3 December 2017

Dear SFLeonce, Thank you for your recent stay with us and reviewing our property. I am very pleased to know you liked the friendliness and the service you received from our staff. On the other hand, I am sorry for the shortfalls you have noticed...More

Hotel's Favourite
Reviewed 5 March 2017

I`ve spent 17 nights in this hotel. I must say I`m very satisfied with staying in Holiday Inn. I would like to thank you staff for making it so nice! Breakfast were very rich. Sauna and fitness helped me move a bit after all day...More

Thank Barbara W
Response from Ulrich S, Leiter Öffentlichkeitsarbeit at Holiday Inn Essen City CentreResponded 21 March 2017

Dear guest, wow - thank you much for that kind feedback. We will be happy to share it with the entire team. We are very happy about your feedback, especially as you have been a guest for 17 nights. We hope to welcome you again...More

Reviewed 11 November 2017

Solid Holiday Inn hotel. Not great but not too bad either. I've seen much much better and some worse. Staff is really nice, friendly and helpful, We got an upgrade due to my IHG status as Elite member. Large room however quite dated. Breakfast is...More

Thank Chris G
Response from IHGService, Guest Relations Manager at Holiday Inn Essen City CentreResponded 26 November 2017

Hi Chris G, Thanks for opting to stay with us and leaving feedback. Although I am glad that you find our level of service and cleanliness satisfactory, I am sorry to hear that you find our rooms needing some update. Making your experience exemplary while...More

Reviewed 3 October 2017

I have spent roughly 70 days at this hotel over the course of 3 months. It really is perfectly located in the stadtkern of Essen, easy to reach the u-bahn, shopping centre across the street etc. Beds quite comfortable, default choice of 2 pillows (hard,...More

Thank Boca_Culebra
Reviewed 27 September 2017

I had to wait over 2 hours to check in at the hotel. The staff were rude and uncooperative. I had posted on the hotel Facebook page and their rude response should summarize their attitude. I was even let down by IHG. The only reason...More

Thank TraderJoe009
Response from IHGService, Guest Relations Manager at Holiday Inn Essen City CentreResponded 12 October 2017

Hi TraderJoe009, Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. Please do accept our apologies for not being able to deliver an exemplary service during your stay....More

View more reviews
PreviousNext
12345619
About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$74 - US$183 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Essen
Room types
Non-Smoking Rooms, Accessible rooms, Suites
Details
Price range
US$74 - US$183 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Essen
Room types
Non-Smoking Rooms, Accessible rooms, Suites
Add Photo Photos
Traveller (103)
Room & Suite (76)
Dining (6)
Questions & Answers
Ask a question
Edward C
24 November 2016|
AnswerShow all 2 answers
Response from Ulrich S | Property representative |
Hi Edward, yes - there is a small amount of smoking rooms - I would suggest to send an E-Mail directly to the Hotel for booking as smoking rooms are not available on any booking site.
0
Votes
Google Translation
Rebecca_EJH
3 April 2015|
Answer
Response from Ulrich S | Property representative |
Hello Rebecca, I am sorry, pets are not allowed within the hotel. Kind regards Ulrich
0
Votes
Room Tips
"avoid this hotel and IHG Group !"
Read review
"Get a room at the back"
Read review
"Higher than the first floor"
Read review
"Certain rooms on the backside face a area that has commercial trash disposal areas including glass."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing