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Sheraton Essen Hotel

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Huyssenallee 55, 45128 Essen, North Rhine-Westphalia Germany
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (111)
Room & Suite (61)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Essen Hotel
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 74 hotels in Essen
Location
Cleanliness
Service
Value
We welcome business and leisure travelers to Sheraton Essen Hotel, which is located at the edge of the quiet Stadtgarten district, only a five-minute walk from the city center and the central station. The Underground station sits directly in front of the hotel, and just three stops from the fairground Essen and Grugahalle. Our hotel in Essen, Germany is also conveniently situated just 29 kilometers from Dusseldorf International Airport, which is 20 minutes by car.
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Room & Suite (61)61
Full view
Property amenities
Paid public parking nearby
Wifi
Fitness Centre with Gym / Workout Room
Restaurant
Bicycle rental
Babysitting
Business Centre with Internet Access
Conference facilities
Car park
Paid wifi
Sauna
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Fireplace
Room service
Safe
Minibar
Flatscreen TV
Bottled water
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Business
Languages Spoken
English, German
Hotel links
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475Reviews5Q+A39Room tips
Traveller rating
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Popular mentions
SHBBB wrote a review Jun. 2020
Cape Town Central, South Africa389 contributions165 helpful votes
I gave this property ‚unfortunately‘ another chance as a lot of hotels still are closed. I would have expected that they provide superior service to get back into business but was disappointed. The items listed in the previous review are still not improved but also the internet was not working this time. I paid for premium internet but there was no difference between the paid and unpaid version. When I called the front desk for help I got a snotty unhelpful reply that I should have paid extra from the start. They did not have technical Know-how and simply said that the 10MB is the best one can get in this part of Europe? I can not recommend this property to anyone that has to do some work as the quality of internet is way below any acceptable level.
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Date of stay: June 2020
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Sheraton Essen ... S, Front Office Manager at Sheraton Essen Hotel
Responded Jun. 16, 2020
Dear SHBBB, Thank you for choosing to stay at the Sheraton Essen Hotel again and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We provide Internet connection according to all different needs of our guests from Basic connection up to Premium. This incident has been checked immediately and the bandwidth is provided correctly. Once again, thank you for your valued feedback. Best regards Your Sheraton Essen Team
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SHBBB wrote a review Feb. 2020
Cape Town Central, South Africa389 contributions165 helpful votes
Pre-arrival: The hotel has contacted me prior to arrival to make the necessary arrangements implying this is a top notch property. Check-in: Process was smooth although the electronic key promoted on the app did not work and the pre-checkin information had to be repeated. Room: The rooms are old and lack a good coffee machine. Laundry: The laundry service did not deliver as requested. The did not follow the instructions from the card and I had to follow up with them to get it redone. Restaurant: The local restaurant looks good on the picture but reality is different. We had a reservation but when we arrived it was a total mess and had no space so we had to wait for the staff to clear a table. The menu selection was very limited and the wine list was even shorter. Breakfast: I went to the lobby for a cappuccino in the morning and got a lousy coffee that had no resemblance with a cappuccino.
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Date of stay: February 2020Trip type: Travelled on business
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Response from Sheraton Essen ... S, PA to GM at Sheraton Essen Hotel
Responded Feb. 12, 2020
Dear guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Sheraton Essen Hotel. We are always working to improve our guests’ satisfaction and your feedback helps us see our product through the eyes of our valued guests – you! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent from occurring in the future. Once again, thank you for your valued feedback and we would be happy if we might serve you again whenever your travels bring you back to Essen and convince then again from our hotel and team . Best regards, your Sheraton Team
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kostasdretakis wrote a review Dec. 2019
Glyfada, Greece77 contributions61 helpful votes
I stayed an extended weekend on December 2019. My stay was excellent. My room was a members club deluxe room at the 6th floor. The free lounge room had almost everything for free from breakfast to light dinner and snacks. The service was outstanding. Very nice room and really very good value for money! Absolutely recommended!!
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Date of stay: December 2019Trip type: Travelled with family
2 Helpful votes
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Response from Sheraton Essen ... S, PA to GM at Sheraton Essen Hotel
Responded Dec. 18, 2019
Dear guest, Thank you for staying with us. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. We would be happy if we might serve you again whenever your travels bring you back to Essen. Best regards, your Sheraton Team.
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trannymanny wrote a review Nov. 2019
14 contributions3 helpful votes
It’s actually a really nice hotel, I stayed on the sixth floor in a large modern and comfortable room. There was a business lounge to have a beer and do some work. What let this hotel down was the restaurant was closed because there was a concert at the Philharmonia. It was 8pm on a Monday evening with very heavy rain it wasn’t a great evening to go out. The bar menu was pitiful, schnitzel, a vegetarian option and beef. The beer I wanted was unavailable and the food poor. It is completely unacceptable for a hotel charging €300+ to have no restaurant open. There was no warning of this when we booked. I emailed the hotel but there was no response. I don’t think they care.
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Date of stay: November 2019Trip type: Travelled on business
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Response from Sheraton Essen ... S, PA to GM at Sheraton Essen Hotel
Responded Nov. 21, 2019
Dear guest, Thank you for taking the time to share your recent experience at the Sheraton Essen Hotel with us. We are very sorry but we did not receive an E-Mail. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.On Sunday and Monday we do offer food&beverage in our bar and lobby area. The restaurant is only open for breakfast. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent from occurring in the future. We take your comment very seriously and convince you then again of our hotel, the team and quality of food. Best regards, your Sheraton Team
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senormatador wrote a review Oct. 2019
The Hague, The Netherlands1,291 contributions45 helpful votes
+1
The hotel is in a nice location nearby Philharmonie hall, a park and several nice restaurants. The check-in was professional and quick. The manager on duty Mr. Kanaan was very attentive and wanted to make sure everything goes well. The rooms are comfortable but outdated. The bathroom seems to be recently renovated. Service wise it does really reflect Sheraton standards, the lower points goes to the dated deco in the reception area and room. The check-out was also quick and efficient. On site parking was 15 euros, but if you park 200m away in the Philharmonie public parking, it is only 5 euros per day during the weekends. It was very enjoyable and comfortable stay - we enjoyed the restaurants beside the hotel very much.
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Date of stay: October 2019Trip type: Travelled as a couple
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Response from Sheraton Essen ... S, Front Office Manager at Sheraton Essen Hotel
Responded Oct. 30, 2019
Dear senormatador, thank you for sharing your feedback with us! The satisfaction of our guests is most important to us. We will gladly share your positive remarks with Mr. Kanaan and the rest of our team. As for the parking we do not have a hotel parking space. The garage in front of the hotel is also public, but we are happy that you found a cheaper parking somewhere closeby. Regarding the decor please be informed that renovations are already planned. We look forward to welcoming you again in the future! Best regards, Kim Becker Assistant Front Office Manager
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PRICE RANGE
US$86 - US$212 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton essen, essen sheraton
LOCATION
GermanyNorth Rhine-WestphaliaEssenSüdviertel
NUMBER OF ROOMS
206
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Frequently Asked Questions about Sheraton Essen Hotel
Which popular attractions are close to Sheraton Essen Hotel?
Nearby attractions include Philharmonie Essen (0.07 km), Aalto Theater (0.2 km), and Daktari (0.4 km).
What are some of the property amenities at Sheraton Essen Hotel?
Some of the more popular amenities offered include an on-site restaurant, a fitness centre, and breakfast buffet.
Which room amenities are available at Sheraton Essen Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Essen Hotel?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Sheraton Essen Hotel?
Yes, a parking garage, paid public parking nearby, and secured parking are available to guests.
What are some restaurants close to Sheraton Essen Hotel?
Conveniently located restaurants include Suvai Bar & Restaurant, Pottsalat, and Rutteria Lorenzo.
Are there opportunities to exercise at Sheraton Essen Hotel?
Yes, guests have access to a fitness centre and a sauna during their stay.
Is Sheraton Essen Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Essen.
Are any cleaning services offered at Sheraton Essen Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Essen Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Essen Hotel?
The staff speaks multiple languages, including English and German.