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Hotel Excelsior Ludwigshafen

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Hotel Excelsior Ludwigshafen
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330 Reviews from our TripAdvisor Community

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Showing 75: English reviews
Aartssizaar
Reviewed 3 weeks ago

Non-smoking room smells like cigarettes, The elevator is old and so slow, it took ages to go up and down to 13th floor. The TV remote control did not function, not all lights in the room were working. Never again

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Helpful?
Thank kristiaanv2016
Excelsior L, Public Relations Manager at Hotel Excelsior Ludwigshafen, responded to this review

Dear Guest, We appreciate and thank you very much for your feedback. What our guests experienced while staying with us is very important to us. I apologize for your non-smoking room actually smelling like smoke. Our Housekeeping should have spotted that. If the remote did not function the batteries were probably dead and a phone call to our friendly reception...

Hyderabad, India
Reviewed 13 October 2016

This hotel has been part of our Euro trip as per Thomas-Cook itinerary. - Hotel is very Good. - The sky bar in the 16th floor is a must visit. - Excellent view from the room balcony's in the top floors. - Breakfast and WiFi were given as complimentary.

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Helpful?
Thank Rajesh M
Excelsior L, Guest Relations Manager at Hotel Excelsior Ludwigshafen, responded to this review

Hello Rajesh, thank you so very much for staying with us and your feedback. Every feedback is much appreciated. I am so glad to hear you enjoyed your stay with us and were able to visit our rater famous Sky Bar. We as a team hope to greet you again soon and wish you a great rest of the week....

Fall Creek
Reviewed 11 October 2016

Stunningly beautiful hotel. Massive hotel that employees only ONE bar tender- they called in sick- so that means the bar is closed for the night!? We only chose this hotel- so far into unpleasant area instead of staying in Mannheim- BECAUSE of the beautiful bar! According to the receptionist there are NO near restaurants? We ate dinner at the bowling...

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Helpful?
Thank T2773ELelizabethw
Excelsior L, Guest Relations Manager at Hotel Excelsior Ludwigshafen, responded to this review

Dear Elizabeth, Thank you for visiting us and providing us with your impressions of our Hotel. I completely understand your displeasure and want to let you know that this is not the norm. We actually do not only employ one Barkeeper but due to of a series of unfortunate events none were able to take the shift last night. Do...

New York City, New York
Reviewed 1 October 2016

The room was alright, clean, roomy. Bed was about average. But the breakfast was not very good, missing vegetables and juice. Kind of small choice. The staff was polite and professional. Train and tram stations are close.

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Helpful?
Thank kendalle49
Excelsior L, Guest Relations Manager at Hotel Excelsior Ludwigshafen, responded to this review

Dear Guest, we thank you very much for your rating and feedback. Every Review is very much appreciated. I am glad to hear you were happy with your room but sad to hear that you were not satisfied with our breakfast option. We uphold the continental breakfast standard. We apologize if you were not able to enjoy the full extend...

Munich
Reviewed 26 September 2016

Due to a trade fayre in Mannheim, I was forced to stay in Ludwigshafen at Hotel Excelsior. Although I had paid through booking.com, the hotel demanded that I pay again, stating that they had never received a payment. The receptionist was unfriendly and was not sympathetic at all. I paid for the room (again) and after check in double checked...

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Helpful?
Thank Z8373MWelizabetha
Excelsior L, Guest Relations Manager at Hotel Excelsior Ludwigshafen, responded to this review

Dear Guest, Thank you very much for your feedback and suggestions for improvement. I can understand your disappointment completely and I hope you had the wrongful charge reversed - if this has not yet happened I would be glad to be of assistance to you in this matter. Please contact us directly and we will do everything we can do...

Munster, Germany
Reviewed 25 September 2016

does urgently need refurbishment (old and poor furniture) floor dirty, rather unfriendly service at the check in, terrible and dirty surrounding, very loud outside so the was no chance of getting sleep with window open and neither with window closed because of heat and frowst

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Helpful?
Thank monika851
Excelsior L, Guest Relations Manager at Hotel Excelsior Ludwigshafen, responded to this review

Dear Guest, we appreciate your feedback and thank you for your stay with us. We apologize if our central location caused you to not sleep well. As you have said we do need refurbishment in some of our rooms and it is being planned for this upcoming year. We will undergo major renovations and do hope to see you again...

Omaha, Nebraska
Reviewed 22 September 2016

It's called the Kaiser Wilhelm Room because it seems not to have been updated for the last 100 years. This place is simply awful. The photos on their website and on other websites are worse than deceptive because they bear no resemblance to the condition of the actual rooms and their lack of cleanliness. Don't be taken in by these...

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Helpful?
Thank Sam693
Excelsior L, Guest Relations Manager at Hotel Excelsior Ludwigshafen, responded to this review

Dear Guest, Thank you very much for taking the time to evaluate our Hotel. I do understand your displeasure about your room. We do have multiple room categories and not all of our rooms have been renovated in recent time, but many have. We apologise if it was unclear which room category you had booked. I am glad however to...

Spring
Reviewed 19 September 2016

Terrible hotel overall. Expensive and not equipped for handicapped or senior citizens. Dirty and dark, outdated, employees could not care less for the needs of the guests. Rooms were hot and no air or fans were provided even though reception promised they would. Staff could not care less.

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Helpful?
Thank K2528NWmichaeld
Excelsior L, Guest Relations Manager at Hotel Excelsior Ludwigshafen, responded to this review

Dear Guest, we thank you that you took the time to write us a review. We apologize if you were unsatisfied with our service - we regret that imensly. None of our rooms are equipped with airconditioning yet but I can promise you our staff cares and did indeed try to locate a fan for you. I do understand your...

Wallan
Reviewed 24 August 2016

Pillows are typical european, had to use the spare dooner from the other bed to bulk up the pillow to where it actually worked as a pillow. No air con in summer. Was holiday season so the Skybar was not open. No restaurant in the hotel so you have to go outside. Plenty of good restaurants close by thought. Breakfast...

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Helpful?
Thank 621grahama
Excelsior L, Guest Relations Manager at Hotel Excelsior Ludwigshafen, responded to this review

Dear Guest, We thank you for your feedback! It is very highly appreciated. Due to the Excelsior Ludwigshafen being located very central there are plenty of restaurants very close by as you have also mentioned. Downtown is only a few walking minutes away. We apologize if you were unaware of all of our parking options. Our guests are welcome to...

Widnes, United Kingdom
Reviewed 22 August 2016

nice hotel with helpful friendly staff, rooms were basic but is all you need....pillows were like giant marshmallows, just flattened to nothing but was ok....the free wifi was really good...in a really good location close to the motorway, main train and bus station and near the town centre.......only 2 little moans......there was no air conditioning so was like a sauna...

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Helpful?
Thank 58angie
Excelsior L, Leiter Gästebetreuung at Hotel Excelsior Ludwigshafen, responded to this review

Dear Guest, first of all we would like to thank you for your review! We are very glad to hear that you enjoyed your stay with us. Our central location is very convenient for our guests and we are happy to hear that you found everything to be very easily accessible! We apologize for our Sky-Bar being closed during your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Hotel Excelsior Ludwigshafen, with its 160 hotel rooms, is situated in the midst of Ludwigshafen city. Our bar on the 17th floor offers a 360° panoramic view of the city and the beautiful Rhine-Neckar Valley. The cocktail bar is an ideal place to start a lovely evening with a glass of wine or a cocktail. All the hotel rooms have a balcony and enjoy free WiFi internet. In the business hotel rooms, selected drinks from the minibar as well as a tea and coffee station are available free of charge. ... more   less 

Additional Information about Hotel Excelsior Ludwigshafen

Address: Lorientallee 16, 67059 Ludwigshafen, Rhineland-Palatinate, Germany
Region: Germany > Rhineland-Palatinate > Ludwigshafen
Price Range: $78 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Excelsior Ludwigshafen 3.5*
Number of rooms: 160
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Also Known As:
Eurohotel Excelsior Ludwigshafen
Eurohotel Excelsior Hotel Ludwigshafen
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Questions & Answers

Questions? Get answers from Hotel Excelsior Ludwigshafen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor rooms are good as they have excellent view from the room.”
 of 5 bubbles raj_movva99, 13 Oct 2016 | Read review
“There are no good rooms.”
 of 5 bubbles Sam693, 22 Sep 2016 | Read review
“Views of the city”
 of 5 bubbles Latravel1014, 30 Jun 2016 | Read review
“Front of the building has windows that open.”
 of 5 bubbles Leigh710, 14 Jun 2016 | Read review
“Best tip is to look for another hotel”
 of 5 bubbles AnandaSanjeev, 13 Jun 2016 | Read review
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