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Hilton Mainz City

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#5 of 41 Hotels in Mainz
Certificate of Excellence
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469 Reviews from our TripAdvisor Community

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Showing 255: English reviews
christchurch, New Zealand
Reviewed 4 days ago NEW

The hotel is in a lovely location but standards have slipped. Initially we were given a different room than booked (website showed us a room with a lovey view but room given overlooked car park) but were upgraded to better one. However the room was tired, there were holes in the curtains, a hole in the bottom sheet and the...

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Helpful?
Thank Gerda P
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Gerda P., Thank you for having taken the time to share your feedback on tripadvisor. I am sorry to hear that we could not meet your expectations. I can assure you that we are currently undertaking a refurbishment in the rooms. Furthermore, please accept my apologies for the insufficient breakfast quality on the second day. However, I am delighted...

Bremen, Germany
Reviewed 4 days ago NEW

This is a Hilton hotel with a high service level and located near to city center and train station. I can recommand this provider, if you are staying in Mainz. The only Problem. Temporary it is fully booked. So early birds have an Advantage ;-)

Review collected in partnership with Hilton Hotels & Resorts
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Thank martinludwigr
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear martinludwigr, Thank you for staying at the Hilton Mainz City and for your 5-star review on tripadvisor. I am delighted about your positive comments and will share them with our team! It is our pleasure to welcome you back soon. Best wishes Cornelia Datz I P.A. to Cluster General Manager

Tel Aviv
Reviewed 1 week ago

The hotel is on the end of the old city and with walking distance you can walk to the Markt platz. the room was very big, old fashioned, nice and comfortable. there is an issue with the old doors but when you open it few times its ok. Wifi was free the breakfast was great and the staff were extremely...

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Helpful?
Thank Shushush
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Shushush, First of all I would like to thank you for choosing the Hilton Mainz City and for sharing your feedback with us and others on tripadvisor. I am delighted about your positive feedback and the compliments for our rooms, breakfast and especially our team. The team of the Hilton Mainz City and myself are looking forward to welcoming...

Ireland
Reviewed 2 weeks ago via mobile

Stayed here over New Year's Eve. Nicely located and walking distance to everything. Front desk staff were very helpful and friendly throughout our stay. Parking v convenient next door. Room was disappointing-seemed to have a mish mash of furniture if differing styles and generally felt in need of an upgrade. I would liken this Hilton to more of an old...

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1Thank Jcarrig
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Jcarrig, Thank you for your current stay at the Hilton Mainz City and for reviewing your stay with us. We appreciate your honest input and apologize for the issues you encountered. As we constantly look for new ways to improve our guests' experience, we will share your comments with our team. Furhtermore, I am delighted about your comments regarding...

Windhoek
Reviewed 2 weeks ago

This is a lovely abs very cosy hotel. The staff are friendly and the location is great. You can see all of Mainz. Best part is no matter what your aim is for your holiday you'll find something to do or somewhere to go in Mainz.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Nicole N
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Nicole N., Thank you for choosing the Hilton Mainz City for your stay and for having taken the time to share your feedback on tripadvisor. I am delightd about your positive comments for our hotel and especially staff. It is my pleasure to share your compliments with our team. Dear Nicole N., the team of the Hilton Mainz City...

Hong Kong, China
Reviewed 4 weeks ago via mobile

I am a big fan of this hotel and its staff. This was a return visit to the hotel in order to see the Mainz Christmas Market and in many ways I was very pleased with my stay at this property. First the positives - the staff are charming, friendly and eager to please. I would like to single out...

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1Thank Sebastian S
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Sebastian S., First of all I would like to thank you for your loyalty as a returning guest and for your feedback on tripadvisor. It is a pleasure to read your feedback especially about our staff and the room with its amenities. However, I do not want to miss to take the opportunity to apologize for the inconvenience you...

Centurion, South Africa
Reviewed 12 December 2016 via mobile

The moment we walked i to the hotel we were hit with over heated foyer. The rooms were also very hot and we could not sleep with the window open due to the outside noise. An uncomfortable night. Staff were lovely and friendly and the rooms spacious and comfortable although i would have appreciated an extra pillow. The Nespresso Machine...

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1Thank Kim G
HiltonMainzundCity, Geschäftsführer at Hilton Mainz City, responded to this review

Dear Kim G, Thank you for staying at the Hilton Mainz City and for sharing your feedback on tripadvisor. I am sorry for the inconvenience caused by the heating and the Nespresso machine and please be assured we will take action. We do appreciate your comments about our staff and the rooms and will share them with our team. The...

small town
Reviewed 9 November 2016

This was our first time staying in Mainz, and we'll definitely book this hotel again next time - the location is perfect for walks through the Old Town, it's easy to find, and the staff is extremely polite, friendly, and helpful. I really felt welcomed and taken care of. The housekeeping worked so fast, and really did a great job...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank schmusimausi73
HiltonMainzundCity, General Manager at Hilton Mainz City, responded to this review

Dear schmusimausi73 , Thank you very much for your recent stay and for sharing your valuable feedback with the community. We are very delighted to read that you and your family enjoyed your stay and of course about the fact that you want to recommend us. It would be a great pleasure to be able to welcome you back whenever...

Chicago
Reviewed 13 October 2016

My wife and I stayed there for a weekend getaway and were very happy with the Hilton Mainz City. The service was absolutely amazing and the price we paid was very reasonable. The location is excellent, just blocks away from both the main train station and old town. The only minor downside is that the rooms and hallways are slightly...

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1Thank jkowal9
HiltonMainzundCity, General Manager at Hilton Mainz City, responded to this review

Dear jkowal9, First of all I would like to thank you very much for having chosen the Hilton Mainz City as your preferred choice of accommodation during your recent stay with your wife. We are very delighted to read that you and your wife enjoyed your stay and of course about the fact that you want to stay again at...

Fond du Lac, WI
Reviewed 12 October 2016

This location is within a few minutes walk of the old town city center. It is also right along the river walk. The room was very nice and with the Hilton honors card you received free wifi in your room. If you did not have the card you could still get free wifi in the lobby. We needed a new...

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Helpful?
1Thank WIRelaxed

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting

Additional Information about Hilton Mainz City

Address: Munsterstrasse 11, 55116 Mainz, Rhineland-Palatinate, Germany
Region: Germany > Rhineland-Palatinate > Mainz
Price Range: $116 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Mainz City 4*
Number of rooms: 127
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton EMEA, Travelocity and Priceline so you can book your Hilton Mainz City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Mainz City Hotel Mainz
Mainz Hilton
Hotel Style:
#4 Luxury Hotel in Mainz
#5 Business Hotel in Mainz
#6 Romantic Hotel in Mainz
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Mainz City staff and other travellers.
3 questions
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Questions? Get answers from Hilton Mainz City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure that view shown is also te one you get!”
 of 5 bubbles gerdap2017, 16 Jan 2017 | Read review
“Rooms on the 1st floor have faster Wi-Fi connections and are equipped with an expresso machine.”
 of 5 bubbles AlbertTeixeiraNdunda, 12 Aug 2016 | Read review
“Join HHonors for free perks.”
 of 5 bubbles lak123, 1 Jun 2016 | Read review
“The hotel stretches from the predictably preferable main building over a bridge to a building on other side of passing road.”
 of 5 bubbles bedrichn, 29 Apr 2016 | Read review
“We stayed on the first hotel floor with OK free wifi, but anyone in higher up rooms could not say the same”
 of 5 bubbles marjat414, 20 Apr 2016 | Read review
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