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We booked this hotel on Hotwire with a queen bed for 3 nights and received a confirmation for the same before we left home. But when we checked in, we were told, by a brusque young lady, that we were being assigned a room with 2 single beds. When we stated that we had booked a queen bed, we were told that there were no rooms available at the moment but we should check back the next morning. We did that but were told again that they still didn’t have anything available but that they would make an attempt to do something with the beds that we already had. When we returned to our room that night, nothing had changed.
Though it’s very conveniently located within walkable distance to the major tourist sites – the Mezquita, Alcazar, etc., it has 2 very busy roads around it, which makes it very noisy, especially at night.
The hotel and room décor is modern but with a lot of black with dim lighting, so it looks quite uninviting and depressing at night. The bed was okay and the bathroom room had a water closet with a bidet with a door and a double shower and a soaker tub with another door and double sinks.
The parking lot was difficult to navigate – the steep slopes and small parking spaces made it a challenge to get in and out.
This hotel is superbly situated within a few minutes walk of the ancient Cordovian walls surrounding the winding streets of the old town. At the intersection of a very busy thoroughfare the entrance is rather underwhelmingly situated on the side. All the parking is also available to the public around the hotel which means it is used extensively. There are barely any available free spaces alongside the park that the hotel anchors or around the few number of spaces around the periphery. The underground car park is accessed at the entrance down a very steep slope. Once the intercom and barriers have been navigated there are 3 levels of parking. On our arrival only 1 space was available. The lift from the car park takes you direct into the lobby. Breakfast was very good with a wide selection and a decent number of covers enabling a good number of guests to be accommodated however one of the mornings we experienced a huge quantity of tourists from the same tour descending at the same time, taking up most of the dining area and consuming the food en masse which resulted in food running out quickly and the kitchen not being able to replenish quickly enough. Rooftop bar and pool is strangely accessed by, what appeared to be a fire escape stair and was closed at odd times during the day with no explanation as to why or when it would reopen. The major disappointment was the quality of the rooms which was frankly disgusting for a hotel of 5 stars. The skirting boards were severely scuffed and peeling away from the wall, wallpaper was peeling badly in various locations, the bath/jacuzzi kept coming on each time I entered the room which sounded like a pneumatic drill, the sofa was unstable, the pale wallpaper was incredibly grubby, the vanity unit was scratched and damaged. I complained to Reception and was kindly given the key to another room which, upon inspection, suffered from the same level of disrepair. The first room had a better view so I stuck with that one. If your room is situated at the front, whilst affording great views, traffic noise will be heard even on the higher levels. There were leaks in the reception area after some light rainfall. The gym is inadequate; no natural light, in the lower ground floor amongst offices and event spaces. There is no air conditioning which is unacceptable. There are a couple of bikes, treadmills. Free weights only go up to 10kg and no bench. The stability ball needed pumping up. There is water though. We ate in the restaurant a couple of times as the food was very good. The location feels slightly odd as there only about 20 covers and you’re sitting next to people in the bar. I feel that, as with some contemporary architects that more attention is spent on the exterior rather than how the interior functions and feels as a space; as the restaurant isn’t near the kitchen all food appears to go through reception and past the lifts to arrive. Operationally it fails. There are glimmers of style but this hotel fails with its lack of maintenance and bad design. We had stayed in 2 Melia hotels prior and they both surpassed this one enormously with their service and quality of public areas and rooms. We were treated as individual guests there not another room number like this hotel. If it weren’t for the great location give this hotel a wide berth.
We were a bit dissapointed at our stay in this hotel. The layout of the standard rooms is terrible, there is no bathroom, but the shower and toilet have their own "closets" in the entryway. This makes the room really damp after taking a shower, something the AC used a long time to fix. The training room was not good, it had very little equipment and really bad ventilation, making it super hot. The breakfast was nice enough, but the staff did not clean the tables fast enough, so we had to sit at a dirty table, even though only half the tables in the breakfast area were in use. On the plus side the location was really good, right outside the walls to the old town, and the cocktails in the lobby bar was really good.
We arrived from Madrid by train, were warmly greeted by staff and check in was prompt. Room 308 was modern, clean with a nice bathroom. The bed was comfortable and room cleaning service very good.
The Hotel is across the road from Old Town, and 15 min walk to the Mosque in the Old Town. There is a large pool on the roof, with a spacious bar/cafe area with plenty of seating. Breakfast was very good plenty of choice to suit all tastes.
The restaurant area (where you have breakfast) was booked for a wedding function two of the 3 day/ nights we stayed at the hotel. It was extremely noisy for all the time there were meals etc being catered to for this function. So noisy, it intruded in the the lobby/piano/bar restaurant where other hotel guests not attending the function had to dine or relax. This noise also travelled up to the gym area.
All staff we encountered, were pleasant, helpful and friendly, all spoke English, some were easier to understand. We enjoyed our stay at Eurostars Palace, and if we returned, would prefer to stay mid week in case we encountered another large function.
We read the reviews about this hotel and were a little worried about they were pretty mixed but we thought we'd take a chance and it really paid off. We booked the day only hours before we were due to arrive, our booking es handled very professionally and everything went smooth. The carpark is easy to access and very spacious you don't need to fight for space between the columns, it costs 18 euro for 24 hours which is reasonable for that part of town. Location is fantastic just a minute walk to the Juderia old part of town and 5 minutes to the mosque cathedral (if you don't get a bit lost) really easy access to all the main sights and lots of choices to eat and drink nearby. The room is generous, very modern with everything you need to stay for a few days. The layout of the bathroom is very strange but it all works and is spotlessly clean, I enjoyed a wonderful spa bath. I agree that perhaps 5 stars might be a stretch, maybe 4 is more appropriate. Overall it was a wonderful stay and a great base to visit Cordoba.