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H10 Estepona Palace

Traveller (1007)
360
Panoramas (7)
Traveller (1007)
360
Panoramas (7)
Pool & Beach (229)
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About
Location
Cleanliness
Service
Value
Property amenities
Restaurant
Pool
Room Service
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Wheelchair Access
Children Activities (Kid / Family Friendly)
Bar/Lounge
Breakfast included
Spa
Free High Speed Internet (WiFi)
Airport Transportation
Public Wifi
Dry Cleaning
Meeting Rooms
Tennis Court
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Heated pool
Outdoor pool
Breakfast Available
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Bay View
Ocean View
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Get your 5% discount!
Location
Full view
44Car recommended
Grade: 44 out of 100
36Restaurantswithin 0.5 km
6Attractionswithin 0.5 km
Reviews & more
1,682Reviews
1,517Photos
150Q+A
100Room tips
Traveller rating
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  • 66
Time of year
Traveller type
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  • English
Show reviews that mention
Excellent accommodation in a privilege room (worth paying the extra)
Superb beach side location with loungers.
Friendly helpful hotel staff.
One disappointment was the quality of food
Would certainly visit again
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We spent a fantastic 3 nights at The Estepona Palace ( we have stayed here for a week previously in April 2014 ) greeted well by reception staff on arrival impressive lobby and main reception area , food was fantastic bar areas well stocked with drink very good cocktails ( we
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The food was basic not told where we could eat privledge package a waste of money no seats available no sun beds available just sit in privilege lounge with drinks so miss entertainment . Even though privacy sign on door housekeeping just walk in ! Staff not helpful or welcoming
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Response from H10EsteponaPalace1, Director de Relaciones Públicas at H10 Estepona Palace
Responded 1 week ago
Dear Guest, Thank you for choosing us for your stay, for taking time to share your opinion and for rating us. First we want to apologise for not meeting your expectations during your holidays and find to have a breach of communication during your stay as we are always there to help and offer solutions to our guests needs. It would have been an advantage to us your tips regarding food as it could be a great tool to find way of improvement. The privilege package includes a lot of services but has nothing to do with meal packages. We understand that guests which book this type of services are aware of what includes. Also during check – in we provide in paper all the information. If the service was not what you expected, you just had to mention it at our team, which will be glad to provide a solution as down grading from the service and getting back the extra paid. We do not understand what you mean regarding no seats available, as privilege guests have reserved table on the main restaurant. Regarding sunbeds We do not encourage the reservation of them. If at any point in time you cannot find a free sun lounger, we kindly ask you to contact our pool staff, who will be happy to provide you with one. Entertainment is there for everyone and advertise the hour and place where it takes place, not understanding why you miss it at all. The do not disturb sign must be correctly hanged, as on the backside it states “please clean the room”. This, or that the sign fell from the handle to the floor, are the only 2 reasons in which after hanging the sign house keeping came into your room. Otherwise they don’t. Kind regards on behalf of the H10 Estepona Palace team.
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Lovely hotel but freezing swimming pool. We visited this hotel end of May 2014 and found their outdoor pool heated. I chose this hotel because we wanted to swim everyday. We brought our two daughters and their families which included 5 grandchildren as it was half term. The sw
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Response from H10EsteponaPalace1, Director de Relaciones Públicas at H10 Estepona Palace
Responded 2 weeks ago
Dear Guest, Thank you for choosing us for your stay, for taking time to share your opinion and for rating us. We are very pleased to read you found our hotel to be lovely, like so much the room infraestruture. And the fact that the team was there to provide solutions to your needs. Our apologies for not meeting your expectations. We are sorry to not have more information of your opinion regarding food quality as we do not agree on this matter. It would have been a wonderful tools to know why is this you believe to find ways to improve our services. Also we are sorry that the temperature that reaches the water heating system of the heated pool in winter was not what you expected. But when it reaches its highest it stops, and when the temperature decresses it begins working again. We are very happy that welcome you again and will wait your next visit Kind regards on behalf of the whole H10 Estepona Palace team.
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We visit again in January for our 15th visit, which says it all All the staff are always attentive and courteous from reception right through to room service. As far as H10 is concerned they go the extra mole do try and satisfy the customer.
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Review collected in partnership with Jet2holidays
Response from H10EsteponaPalace1, Director de Relaciones Públicas at H10 Estepona Palace
Responded 2 weeks ago
Dear Guest, Thank you for choosing us again, for taking time to share your opinion and for rating us. We are very happy that welcome you again and again and know that you do enjoy our hotel and always be willing to visit us back We will wait your next visit and kind regards on behalf of the whole H10 Estepona Palace team.
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Previous
Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play Areas
Professional photo exclusively commissioned by TripAdvisorH10 Estepona Palace
The Junior Suite at the H10 Estepona Palace
Professional photo exclusively commissioned by TripAdvisorH10 Estepona Palace
The Family Room Sea View at the H10 Estepona Palace
Professional photo exclusively commissioned by TripAdvisorH10 Estepona Palace
The Double Room at the H10 Estepona Palace
Previous
Any recommendations for car hire? Looking at three-four days in October. Thanks.
Our reception can put you in contact with a local car hire company who will deliver the car to the hotel. For any further information, please contact the hotel directly.
1 vote
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What is included in all inclusive looking at booking for next June for 5 adults 2 children thanks
The All-Inclusive is a food and beverage package. It includes breakfast, lunch and dinner in our buffet restaurant, snacks in the pool side restaurant, as well as drinks in both outlets and in the lobby bar. For any further details please contact the hotel directly.
0 votes
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Are the many bars/restaurants near the hotel
The nearest place outside the hotel with bars and restaurants will be 1,5 kilometers away at Estepona's Marina. Hope to be helpfull.
0 votes
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Are there kettles in the room ??
Hi. They are not an included service. The guest has to request the tea service with an extra cost. Hope to be helpful.
0 votes
Hi guys How much is it to use the spa facilities please?
The Spa circuit with the shower temple, hydrotherapy pool, contrast bench, pebble pathway, dry sauna, steam bath etc. is currrently 25 Euros for a 90 Minute session. Multi-session passes are available.
1 vote
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Previous
"Not sure a lot of rooms were flooded"
"We had a room on the 5th floor with a good sea view"
"If you look for a hotel at the beach, it is the perfect spot. Rooms with sea view."
"choose another hotel"
"Go for a sixth floor sea view room if possible...they are H10 Privilege rooms but they are quiet and have extensive views to Gibraltar."
Previous
PRICE RANGE
US$83 - US$256 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
h10 estepona palace hotel esteponah10 hotel esteponaestepona palace
LOCATION
SpainAndaluciaProvince of MalagaCosta del SolEstepona
NUMBER OF ROOMS
237
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