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Sercotel Malaga

AMOMAUS$88*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$107*
US$88*
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US$107*
US$107*
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Sercotel Malaga
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799 Reviews from our TripAdvisor Community

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Showing 348: English reviews
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Brasov, Romania
Reviewed 1 week ago

The hotel is very nice, well located near all means of transportation (not very clean area, but this is not the hotels fault), good breakfast, very nice and helpful staff (especially the receptionists). As things to improve: carpets and wood finishing of the wall at least at the 5th floor sn windows in room 516 won't open.

Review collected in partnership with Wizz Tours
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Helpful?
Thank Florin R
Daniel M, Guest Relations Manager at Sercotel Malaga, responded to this review

Dear Guest, Thank you for your great review. We are very pleased to know that your stay was satisfying. Is is always a pleasure for the staff and the management to know that our customer have been looked after with the best services. We glad to informe you taht all our rooms are now receiving a new look more updated....

Cowbridge, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 8 November 2016

From the superb reception from Sandra, who good do no more in giving us her local information that was priceless knowledge. Through to the very large rooms clean & comfortable. The room safe was useful for passports ect. The buffet breakfast was great with a very good selection on offer. Outside the hotel is a good supermarket for that odd...

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Helpful?
1Thank Glyn J
About Hotel's Favourite Review
Reviewed 1 week ago

Nice personnel. Very good location near the sea and the train station. Very clean and very good breakfast. A local bus train station is also very close and 2 shopping mall close also. To be recommended!

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Helpful?
Thank Ada B
Daniel M, Director de Relaciones Públicas at Sercotel Malaga, responded to this review

Dear guest, Thank you for your great review. We are very pleased to know that you enjoy your stay with us. It is alwasy a pleasure to have satisfied customer. Regards

Scotland, United Kingdom
Reviewed 2 weeks ago

Stayed here overnight- excellent service, very very convenient, most amazing bed! They were very conscious of my mobility needs and the room and the building was really accessible. I would recommend it to anyone. Front desk were very helpful when I explained that I wanted to do a small tour of Malaga and what we had time to see.

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Helpful?
1Thank 300316Helen
Daniel M, Director de Relaciones con Clientes at Sercotel Malaga, responded to this review

Dear guest, Thank you for writing such a superb review regarding your stay in our hotel. We are very pleased to ear your visit was very enjoyable. Our team work everyday to provide experience like yours to all our guests. If you do plan to visit the area again, we hope you choose us adn we will be more than...

wakefield, RI
Reviewed 4 weeks ago

We stayed here upon arrival to Malaga for one night, before leaving the next day for Seville. The staff were not welcoming in the least. Perhaps it was their lack of english-speaking skills, but since this is their business, that would be a poor reason for the sour service.I chose this hotel based on its 4 star rating. So much...

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Helpful?
Thank lboyce180
Daniel M, Director de Relaciones con Clientes at Sercotel Malaga, responded to this review

Dear guest, Thank you very much for taking the time to send us your review. We would like to apologise if your stay with us was not satisfactory. Our main goal is to provide the best service and we have taken very seriously your opinion to work on improving. We would like if you visit the city agaign to try...

Joseph, Oregon
Reviewed 23 March 2017

We tried to get in the Barcelo Hotel, which we like, but it was full. We were directed across the street to the Sercotel. We had just finished an intense 11 day motorcycle tour of Morocco and needed a day of rest. After charging us $120 Euros for our room, we discovered the hotel was in full reconstruction - hammering,...

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Helpful?
Thank Flyshoppe
Daniel M, Director de Relaciones con Clientes at Sercotel Malaga, responded to this review

Dear customer. Thanks for your review. We are very sorry we haven´t covered your expectations. Our hotel is currently acquaring a brand new image which will suits all the needs of our guests nowadays. We hope to see you again in our hotel to give you the best service. Best regards.

Oslo, Norway
Reviewed 20 March 2017 via mobile

Stayed at this hotel in the beginning of March 2017. The room was nice and clean, as was the bathroom, however, despite Malaga not being too warm at this time of year, our room was way too hot to sleep in despite us trying to turn the aircondition to maximum. Breakfast was also quite average, with a plus for great...

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Helpful?
Thank Elisabeth R
Daniel M, Director de Relaciones con Clientes at Sercotel Malaga, responded to this review

Dear customer. Thanks for your review. We are very sorry that your stay with us was not completly satisfactory and we didn't covered your expectations. The temperature is a very personal matter and really depends on the guests, however we will take it into account. We have forwarded your comment to all our staff as every guest opinion is important...

Reviewed 12 March 2017 via mobile

First impression was good as hotel looks nice from outside, plenty of shops around and the train station just round the corner! But as we stepped through the main door different story, the stuff aren't friendly at all, didn't even bother to explain how to get to the room, no smiles or any help to get air conditioning fixed in...

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Helpful?
1Thank Aurimas P
Daniel M, Director de Recepción at Sercotel Malaga, responded to this review

Thank you for taking the time to write a review, and I am so sorry that your experience with us was not up to your expectations. We will forward your comments to the employees and make sure it won't happen in the future. Once again thank you for considering our hotel for your stay and we hope to see you...

Reviewed 9 March 2017 via mobile

We loved our stay here. The hotel room was super clean and pretty swanky for the good deal we paid. It has all the basic and necessary amenities and is near a bus station as well as a supermarket that came in really handy. The beds were comfortable which was important to us since this was our first destination as...

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Helpful?
Thank Nora A
Daniel M, Front Office Manager at Sercotel Malaga, responded to this review

Dear Guest Thank you for taking the time to write a review We hope to see you again on your next visit to our hotel. Thank you very much Daniel (Jefe de Recepcion)

Perth, Australia
Reviewed 27 February 2017

We stayed here as a family of 3 for a long weekend. The rooms were very spacious and comfortable. The breakfast was delicious, typical european with cold meats, cheese, salad and the usual continental items. Lovely spa tub - big spaces. No pool. Big rooms. Perfect for the family. The reception staff could do with some 'happiness' everytime I came...

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Helpful?
Thank Trisha F
Daniel M, Director de Recepción at Sercotel Malaga, responded to this review

Dear guest Thank you for taking the time to write a review. The comments always help us to improve. We hope to see you again soon. Thank you very much Daniel (Jefe de Recepcion)

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This comfortable hotel is located a few meters from the historic center. Nearby you will find numerous shops, 2 shopping malls with bars and restaurants. About 10 meters away is a public transport stop. You can reach on foot perfectly without any problems downtown. The hotel ideal for both leisure travelers and business travelers. Built in 2004, this hotel has a total of 141 rooms, including 130 doubles, 6 superior and 5 are suites. It has a lobby with 2 lifts, 24 hour reception, cafe, terrace and air-conditioned Gastro Bar. The hotel also has a breakfast restaurant and a convention center with 5 paneled meeting rooms. It also offers room service, laundry and parking. The entire hotel has free WIFI The comfortable rooms have en suite bathroom, hairdryer, direct dial telephone, satellite or cable, WIFI, minibar, fridge, double bed or 2 beds, floor board, safe and air conditioning or central heating. On the sixth floor the hotel offers guests can enjoy the spa area with Jacuzzi, showers, and sauna and sun terrace with loungers. We also offer massages. Those who are interested in sports can use the gym. ... more   less 

Additional Information about Sercotel Malaga

Address: Calle Heroes de Sostoa 17 | Calle Ayala, 29002 Malaga, Spain (Formerly Hotel Silken Puerta Malaga)
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Malaga
Price Range: $130 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sercotel Malaga 4*
Number of rooms: 141
Reservation Options:
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Also Known As:
Silken Puerta Malaga Hotel
Silken Puerta Malaga málaga
Hotel Style:
#3 Spa Hotel in Malaga
#20 Luxury Hotel in Malaga
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Questions & Answers

Here's what travellers have asked, with answers from Sercotel Malaga staff and other travellers.
16 questions
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Coquiltam, British Columbia, Canada
over a year ago
Leicestershire, United Kingdom
over a year ago

See all questions (16)

Questions? Get answers from Sercotel Malaga staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
Flyshoppe, 23 Mar 2017 | Read review
“Ask for a room that's a corner suite - it's much quieter.”
428trishaf, 27 Feb 2017 | Read review
“Not 420 as its outside the lifts”
StuS_12, 5 Feb 2017 | Read review
“Try for the back of the hotel on the 5th or 6th floor for less road noise and also less chance of hearing the room above you.”
Chris63Glasgow, 4 Jan 2017 | Read review
“Avoid 4th floor and rude staff”
PujaParmar, 27 Nov 2016 | Read review
5 of 5
AMOMA
US$88* /night
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Prices are for 1 room, 2 adults
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