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Gran Melia Don Pepe

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Gran Melia Don Pepe
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1,571 Reviews from our TripAdvisor Community

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There are newer reviews for Gran Melia Don Pepe
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Showing 871: English reviews
Birmingham, United Kingdom
Reviewed 17 October 2014

We came to this hotel for a special holiday with our 3 month old baby and we stayed in the grand ocean suite red level. Initially we were going to stay 6 nights and move into another hotel, but we loved it so much we decided to stay for the full 11 nights. We ended up extending to 13 nights....

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Helpful?
4Thank audreyloulou
abel_lopez_ybarra, E- Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear audreyloulou, We would like to thank you for choosing us for your stay in Marbella and also for sharing your experience at this web site. First of all, we would like to thank you for your lovely review. We are delighted to hear that you enjoyed your stay at Gran Meliá Don Pepe. We also sincerely appreciate your compliments...

Danbury, Connecticut
Reviewed 14 October 2014

This hotel sits right over the beach , go down some stairs and your on the beach path where you will find an abundance of restaurants, shops, and bars. Go out the other way and you're in town. The hotel grounds are very well maintained, and comfortable. We found the rooms well appointed, and very clean. As always the staff...

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Helpful?
1Thank Maria S
abel_lopez_ybarra, E: Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear Maria S., Thank you very much for sharing your experience at Gran Meliá Don Pepe with the rest of the travelers around the world. I am glad to know that our Associates have made your stay very pleasant. Our location, Service and Food are some of our strengths. Thank you very much for your acknowledgement. Your feedback let us...

London, United Kingdom
Reviewed 14 October 2014

Arrived at this hotel for 3 nights & found 1- No one at the entrance to help with bags (4 pm) !! 2- at reception only one person with no smile, no thanks & not even an eye contact. 3- I took the premier room (£257/night) but was shockingly tiny size with very small bath, no walk in shower, very...

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Helpful?
6Thank haithamalani
abel_lopez_ybarra, E: Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear Haithamalani, Greetings from Gran Meliá Don Pepe! Thank you very much for taking part of your precious time to share your feedback with us. Your opinion is crucial for our current improvement process. I will definitely review our Standard Operating Procedures with our Front Office Manager. A Warm Welcome provided by the bell boys upon arrival and greeting with...

Manchester, United Kingdom
Reviewed 13 October 2014

For four days of seven we had Repair work been carried out by the pool any thing but relaxing we went full board we had the same menus for lunch and dinner for the week as full board we were only allowed one dring with our meal when we orded from the menue stake we had to pay 6 Euros...

Review collected in partnership with Melia Hotels International
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Helpful?
1Thank ELIZABETH123187069
abel_lopez_ybarra, E: Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear Elizabeth123187069, Greetings from Gran Meliá Don Pepe! Thank you very much for sharing your comments in such a prestigous website like Tripadvisor. Your feedback is crucial for our current improvement process and i really appreaciate it. As a matter of emergency and becasue of the rainy days at the begining of the month, we had some unexpected issues and...

Tenterden
Reviewed 13 October 2014

a most comfortable hotel with lovely grounds, but above extremely friendly and helpful staff, at all levels. Rafael & colleague looked after us wonderfully well at the pool area, nothing too much trouble. Rebooking shortly.

Review collected in partnership with Melia Hotels International
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Helpful?
2Thank TenterdenVoyager
abel_lopez_ybarra, Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear Tenterden, First of all, we would like to thank you for choosing our hotel during your recent stay in Marbella. It is our pleasure to know that all the effort that we do every day with the aim of giving the best experience to our guests gives a return. Rafael is actually one of our best values, we will...

County Clare, Ireland
Reviewed 11 October 2014

This was our second visit to the Gran Melia Don Pepe this year and we were greeted like family. The hotel is chic yet comfortable. The rooms and ocean views are spectacular. At the breakfast buffet you are spoiled for choice. But, the real plus for this hotel is the staff. Thank you Abel, Anja and at the pool Rafael...

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Helpful?
2Thank Steven R
abel_lopez_ybarra, RED GLOVE SERVICE MANAGER at Gran Melia Don Pepe, responded to this review

Dear Steven R, Thank you so much for the time you have dedicated to share your good opinion and experience with us on Tripadvisor.com. Your impression is very encouraging for the Gran Melia Don Pepe team. We do strive to make all our guest´s stay memorable and we are glad we have achieved it on this occasion. We look forward...

Nice, France
Reviewed 8 October 2014

As a frequent guest during my last stay in FEBRUARY 2014 I have had a lot of complaints especially about room number 720 with sea view. After a meeting/appointment with the responsible manager of the RED LEVEL DEPARTMENT I have got offered an UPGRADE to a JUNIOR SUITE. After I have accepted it he offered me that if I hopefully...

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Helpful?
9Thank AlsterHamburg
abel_lopez_ybarra, E: Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear AlsterHamburg, Greetings from Gran Meliá Don Pepe! Thank you very much for sharing your comments in such a prestigious website like Tripadvisor. It would have been a pleasure to get your feedback while you were staying with us. Guest satisfaction is crucial for us. We are conscious that our guests are the most important issue, the pivot point of...

upstate new york
Reviewed 6 October 2014

Feel like royalty from the minute you step into the Lobby that smells so sweet you think you are in a garden. The lobby very impressive, the staff extremely friendly and will do anything to make your stay wonderful. The rooms were clean with lots of pillows and even the mountain view side was awesome. There are wonderful pools but...

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Helpful?
1Thank paula79282
abel_lopez_ybarra, Red Glove Service Manager at Gran Melia Don Pepe, responded to this review

Dear Paula 79282, We are grateful for your support and would like to thank you for sharing your recommendation of our wonderful property with the rest of the traveler’s community. It is a pleasure to know how much you have enjoyed your stay with us. We remain at your entire disposal at Gran Melia Don Pepe and we look forward...

Covington, Georgia
Reviewed 2 October 2014

Upon arrival to the Don Pepe it was not very impressive. However, when you step through the doors the experience changes instantly. It is chic, detailed, up to date and very beautiful. The only draw back for me was the overwhelmingly STRONG perfume scent. I was unable to tell if it was from the enormous amount of fresh flowers or...

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Helpful?
1Thank Kim S
abel_lopez_ybarra, RED GLOVE SERVICE MANAGER at Gran Melia Don Pepe, responded to this review

Dear Kim S, First of all we would like to thank you very much for having chosen our hotel for your stay in Marbella as well as for the time dedicated to express your opinion on Tripadvisor. We highly appreciate your sincere comments and do apologize for the inconveniences with the smell and for the housekeeping service delay. Normally our...

London, United Kingdom
Reviewed 1 October 2014

I stayed for a week last month, and I really meant to write this sooner especially as I have told so many people about the Gran Melia. Firstly, it backs onto the beach so its a prime position and only about a 7 min drive into to Puerto Banus (if you want to go) but really everything is right there....

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Helpful?
2Thank j f
abel_lopez_ybarra, RED GLOVE SERVICE MANAGER at Gran Melia Don Pepe, responded to this review

Dear Jf, Thank you is not enough for all what you have described regarding your stay. We really appreciate your words. We are very happy to see that you enjoyed the location of the hotel, the friendliness of our employees, the services and breakfast offerings. It was a great pleasure to take care of you!! Due to the effort and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Capuccino
Capuccino
Cuisines: International, Healthy
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Gran Melia Don Pepe

Address: Jose Melia s/n, 29602, Marbella, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Price Range: $251 - $1,068 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Gran Melia Don Pepe 5*
Number of rooms: 193
Reservation Options:
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Also Known As:
Gran Melia Don Pepe Hotel Marbella
Gran Melia Marbella
Gran Melia Hotel Marbella
Don Pepe Marbella
Don Pepe Hotel Marbella
Hotel Style:
#2 Spa Hotel in Marbella
#2 Luxury Hotel in Marbella
#3 On the Beach Hotel in Marbella
#8 Romantic Hotel in Marbella
#8 Business Hotel in Marbella
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Questions & Answers

Here's what travellers have asked, with answers from Gran Melia Don Pepe staff and other travellers.
34 questions
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Questions? Get answers from Gran Melia Don Pepe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room was very nice.....get a room with Sea view.....cost a bit more but nicer when you wake up in the morning”
 of 5 bubbles C9994QZcharlesd, 21 Mar 2017 | Read review
“Bathrooms are being refurbished and sea view rooms are best. If room does to get warm/cold insist it is not working! ”
 of 5 bubbles 779mayrav, 11 Mar 2017 | Read review
“Dress code for breakfast in the room's "Hotel Directory"”
 of 5 bubbles M1909AEjorgeb, 22 Feb 2017 | Read review
“Sea view rooms are more expensive as they have a balcony, mountain view rooms do not.”
 of 5 bubbles 205iainm, 22 Feb 2017 | Read review
“Sea facing Red level rooms are recommended”
 of 5 bubbles Arty01925, 13 Feb 2017 | Read review
5 of 5