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Diverhotel Marbella

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Diverhotel Marbella
Diverhotel Marbella
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638 Reviews from our TripAdvisor Community

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Showing 61: English reviews
Bradford
1 review
Reviewed 13 October 2016

Totally disgusted by the ignorance & rude staff at this hotel.All Spanish oriantated, all Spanish food, no night entertainment. Not a lot to do if your not Spanish. Wouldn't recommend!!!..my kids had to live on pancakes for the holiday as the nuggets what were there wasn't edible they were like bricks.the bedding was never changed as my daughter was sick... More 

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Helpful?
Thank Lisa2016168
P-Stor, Gerente at Diverhotel Marbella, responded to this review

Dear guest, Thank you very much for your review as it is the best way to improve the quality of our service and know your perception of our product and even more important, the quality and kindness of our service. Regarding your comments about the entertainment, I would like to tell you that our staff is working hard in order... More 

Carlton-in-Cleveland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 September 2016

Well I'm so glad I didn't take any children with me because they did not cater for English children in the kids club.The staff wasn't understand or speak much English which really frustrated me and when you did try talking to the reception staff they would speak in Spanish to each other and made you feel as if there where... More 

Helpful?
1 Thank debbieh0bs0n
P-Stor, Gerente at Diverhotel Marbella, responded to this review

Dear guest, Thank you very much for your review as it is the best way to improve the quality of our service and know your perception of our product and even more important, the quality and kindness of our service. One of the big problem of the entertainment programmes is that we have three different principal tourist markets, British, Spanish... More 

Travellers are raving about these Marbella hotels

Stowmarket, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 September 2016 via mobile

We went on a hen do and whilst it was a €20 taxi ride (split between 4) into the center of marbella or a couple of euros on the bus we enjoyed our stay. It was basic but the food was awesome and we haf fun at the entertainment in the evening. I dont understand people on here. Its in... More 

Helpful?
Thank Laura M
P-Stor, Gerente at Diverhotel Marbella, responded to this review

Dear guest, We thank you for your kind feedback and sharing your impressions with other readers .We are pleased that you enjoyed your stay and were satisfied with our service. We would be pleased to welcome you back at our hotel. Best regards, Alejandro Castillo Diver Marbella Hotel Mananger More 

Guernsey, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 September 2016 via mobile

Must say I was very disappointed with this hotel, it was predominantly Spanish staff and visitors. The entertainment was all in Spanish no English language which made it difficult to participate in any activities. The food was plenty but always cold, had to eat out to get a hot meal. When we got there our room wasn't ready half an... More 

Helpful?
2 Thank janedavebakes
P-Stor, Gerente at Diverhotel Marbella, responded to this review

Dear guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. One of the big problem of the entertainment programmes is that we have three different principal tourist... More 

Whaley Bridge, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 September 2016

Just returned from a 10 night stay.... Firstly can I say that having booked this 3 days before our stay and read some of the reviews we thought well let's go and see for ourselfs. Looking back we should of gone with the negative reviews. We arrived and realised this hotel doesn't have balconies/terraces in each room which you normally... More 

Helpful?
Thank 1969chaps
P-Stor, Gerente at Diverhotel Marbella, responded to this review

Dear guest, Thank you very much for sharing your experience. Only through the comments of our guests, we are able to know about their experiences. Our ultimate aim is to give our guests even greater comfort than they may find AT HOME. Concerning your comments about the variety of food, we would like to inform you, that our menus have... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 August 2016 via mobile

I stayed her for a week from 3rd August to 10th August after reading so many negative reviews we were a bit worried BUT we had a fab time! Check in - Easy and quick we never paid for a balcony and got one for free really happy with that! The manager was really helpful too Rooms - Very basic... More 

Helpful?
1 Thank Lisa-Marie M
P-Stor, Gerente at Diverhotel Marbella, responded to this review

Dear guest, Thank you for sharing your impressions with us and other readers. We are delighted that you enjoyed your stay and were satisfied with our service. We hope to have you as our guests again. Kind regards, Alejandro Castillo Diver Marbella Hotel Manager More 

Neath, United Kingdom
Level Contributor
3 reviews
Reviewed 9 August 2016

Stayed for a week with 6 other girls. After reading the reviews we were really worried about the booking. Fortunately we were pleasantly surprised. The rooms were basic and we didn't have a balcony. However, the rooms were very clean with fresh towels daily. The pool area was small but had everything needed. Food was good with crisps, popcorn, ice... More 

Helpful?
Thank Nicola D
P-Stor, Gerente at Diverhotel Marbella, responded to this review

Dear Guest, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. The whole team is at your disposal and we hope you come back to visit us on... More 

2 reviews
Reviewed 8 August 2016

Just got back from here. We was there from the 30th July to 6th August. We booked a room with a balcony in which we didn't get. We then asked for a room change and was told no room was spare the room we was in had 3 single beds so not much room. The food was cold and not... More 

Helpful?
Thank djdavey2016
P-Stor, Gerente at Diverhotel Marbella, responded to this review

Dear guest, Thank you for choosing us and sharing your opinion about your stay at the hotel with us. We apologize for what happened and we hope that you give us another chance and in the next visit your perception of the product received is entirely satisfactory. Best regards, Alejandro Castillo Diver Marbella Hotel Manager. More 

1 review
Reviewed 4 August 2016 via mobile

Just spent 10 days here 23rd of July till 2nd August ,the hotel was ok ,pool good apart not allowed any floats or balls ,next food in restaurant was the same and not hot enough ,not any English communication at all ,the bar staff was brilliant Marcello especially as my mum had a fall he swept in and helped ,lastly... More 

Helpful?
Thank l.hannah1
P-Stor, Gerente at Diverhotel Marbella, responded to this review

Dear guest, First of all I would like to thank you for your review as it is the best way to know our guests’ feelings during their stay. One of the big problem of the entertainment programmes is that we have three different principal tourist markets, British, Spanish and German, but we have also a consideration increase of Belgian, Dutch... More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free Breakfast
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
Official Description (provided by the hotel)
This charming hotel, situated between Marbella and Puerto Banus, proximity to several golf courses. It also has a large pool, entertainment programmes and all kinds of activities. Ideal for fun-filled family holidays! ... more   less 

Additional Information about Diverhotel Marbella

Address: Carretera Cadiz Km 189, 29604, Marbella, Spain (Formerly Pinomar Playa Hotel)
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Marbella
Price Range: $160 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Diverhotel Marbella 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Pinomar Playa Hotel
Pinomar Playa Marbella
Hotel Style:
#25 On the Beach Hotel in Marbella
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Questions & Answers

Here's what travellers have asked, with answers from Diverhotel Marbella staff and other travellers.
22 questions
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See all questions (22)

Questions? Get answers from Diverhotel Marbella staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay extra for balcony”
 of 5 bubbles debbieh0bs0n, 21 Sep 2016 | Read review
“Sea view but bot near the stairs or elevated as the Spanish are pretty noisy”
 of 5 bubbles 1969chaps, 3 Sep 2016 | Read review
“Ask for balcony room when booking”
 of 5 bubbles nicoladP2062UA, 9 Aug 2016 | Read review
“please avoid”
 of 5 bubbles janesA3007QN, 28 Jul 2016 | Read review
“Request balcony.”
 of 5 bubbles stevenhe33, 3 Jul 2016 | Read review
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