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Sercotel Hotel Gran Bilbao

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#1 of 43 Hotels in Bilbao
Certificate of Excellence
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1 room 2 adults 0 children
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Sercotel Hotel Gran Bilbao
Sercotel Hotel Gran Bilbao
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1,499 Reviews from our TripAdvisor Community

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Showing 246: English reviews
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Reviewed yesterday NEW

We stayed in Sercotel Gran Bilbao for three days with our children. The service was amazing. Breakfast was excellent and tasty. Hotel was very close to attractions and metro. Very clean and the people were very accommodating to all of our needs. We would not stay anywhere else when we visit Bilbao again. Highly recommend this hotel.

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Helpful?
Thank claraluz25
San Francisco, California
Reviewed 3 days ago NEW

Good location to the city center if you're willing to walk. Clean and quiet rooms. No loading/unloading zone and the parking is somewhat odd with it being very underground. Check out and calling a taxi to the airport was very efficient and smooth!

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Thank Alyssa V
Derry, United Kingdom
Reviewed 6 days ago NEW

Stayed at hotel for 7 nights. Spacious, well appointed and spotlessly clean rooms. Nothing was too much trouble for the hotel staff: requested kettles-done, asked for one room to be changed-done, asked to keep one room for a few extras hours on the last day-done. Did not avail of breakfast so cannot comment. Hotel is at the top of a...

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Thank 940Dee
Hanoi, Vietnam
Reviewed 1 week ago

Large, airy rooms, very clean, excellent beds, quiet, with an excellent breakfast buffet. The only drawback is the somewhat remote location, a bit far from the Guggenheim and central Bilbao attractions. Staff unfailingly friendly and helpful.

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Thank Steven S
Toronto
Reviewed 1 week ago

The hotel was clean, rooms decor was unoffencive (business hotel) and staff were helpful and friendly. We accidentally booked a room with twin beds and the staff were incredibly accommodating and arranged to change our rooms. The location was not the most convenient admittedly - it is a 10 minute walk downhill (getting back takes longer of course as you...

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Thank soreeye
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear soreeye, Thank you very much for trust in our service during your visit to Bilbao. We appreciate the time you took to share your experience with us, your feedback is very important in order to keep improving. We are situated close to the old town and there are a metro and tramway stations in a few minutes walking. In...

Reviewed 1 week ago

I stayed only for one night, but I was delighted at every aspect of this hotel. The check in was quick and pleasant and I think they must have upgraded us because the room was gigantic. The bed was very comfortable and the room looked and smelled immaculate. As a bit of a germaphobe, I was beyond pleased to too...

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Helpful?
Thank FiorePebbly
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Hi FiorePebbly! We are very glad to read your comment! This kind of experiences motivates us to keep on working in the same line. As you have remarked in the title, we enjoy taking care on details: the cleanliness of every space, the quality of the products or the smell in all hotel. It is wonderful to know that our...

Reviewed 1 week ago

The location of the hotel is very convenient for walking to the town (all down hill) or the bus stops right outside the front door. Check in is easy even though you have to show passport or identity card. Staff speaks English relatively well and are very helpful. Rooms are of a good size and clean. Parking is available on...

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Helpful?
Thank GeorgeO1
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear George01, Thank you very much for trust in our service; it has been a pleasure to welcome you to Bilbao! We are very grateful for share with us know your disappointment with the WiFi, this helps us identifying the points we should improve. Please, contact us by e-mail guestexperience@hotelgranbilbao.com to provide us with more information on the negative aspects...

Reviewed 1 week ago

Staff very helpful, room excellent with a great selection of food for breakfast. The only problem was that the internet was spasmodic, in today's world that is not good enough. If that had been working well would have given 5 stars

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Helpful?
Thank John S
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Good morning John S, We are very thankful for writing in TripAdvisor your comment, the feedback of your experience helps us to keep growing. Thank you for pointing out the issue you hade with the WiFi system. It would be a pleasure that you could contact us on the next e-mail guestexperience@hotelgranbilbao.com to give us more information about your experience,...

Cheshire, United Kingdom
Reviewed 1 week ago

We stayed at this hotel for 3 nights, it's a very good 4 star hotel. The hotel is very clean including the room, also the reception staff were very helpful & could speak very good English which was very useful when asking for directions & bus numbers etc. The location was very handy for the old town, a bit of...

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Helpful?
Thank stuart7777276
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear stuart7777276, Thank you very much for sharing in TripAdvisor your experience, it helps us to keep growing! It is a pleasure to know that our rooms have reached your goals; we try to make you feel at home during your stay. We are very glad to read that our team helped you during your visit to our beautiful city....

Reviewed 1 week ago

very friendly and helpful service. the rooms are quite big and proper, only in the bathroom are some spots which should be cleaned a little better. The location is a little outside of the city (10 minute walk to the tram/metro station), that's why we probably would choose another hotel the next time.

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Helpful?
Thank Jasmin S
Beatriz M, Guest Experience at Sercotel Hotel Gran Bilbao, responded to this review

Dear Jasmin S, Thank you very much for sharing with us your experience, the comments of our clients are the best feedback we have to keep on growing! We regret to hear that you did not fully enjoy our location. Gran Bilbao Hotel is located close to the old town by foot and to the tram and metro stations; in...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sercotel Gran Bilbao Hotel is a 4-star hotel in Bilbao strategically located just 500 metres away from the historical centre and very well connected to financial and commercial area, as well as to the international airport. The hotel offers 202 rooms with a modern decoration and fully equipped, including free Wifi and views of the city as well as the mountains. You can also take advantage of our free gym and our renowned buffet breakfast, with fresh juices, homemade products and live cooking. The Sercotel Gran Bilbao Hotel offers 10 function rooms including an auditorium that can accommodate up to 285 guests, the ideal venue for meetings and events. ... more   less 

Additional Information about Sercotel Hotel Gran Bilbao

Address: Avenida Indalecio Prieto, 1, 48004 Bilbao, Spain
Region: Spain > Basque Country > Province of Vizcaya > Bilbao
Price Range: $107 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sercotel Hotel Gran Bilbao 4*
Number of rooms: 202
Reservation Options:
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Also Known As:
Sercotel Gran Bilbao Hotel Bilbao
Hotel Style:
#1 Luxury Hotel in Bilbao
#3 Best Value Hotel in Bilbao
#7 Business Hotel in Bilbao
#9 Romantic Hotel in Bilbao
#9 Family Hotel in Bilbao
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Questions & Answers

Here's what travellers have asked, with answers from Sercotel Hotel Gran Bilbao staff and other travellers.
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Questions? Get answers from Sercotel Hotel Gran Bilbao staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not the strongest AC unit. Comfy beds!”
100alyssav, 26 Apr 2017 | Read review
“Room on uper floors”
  • View from room 712
GeorgeO1, 20 Apr 2017 | Read review
“Front of the hotel with a view of the mountains ”
stuart7777276, 18 Apr 2017 | Read review
“You can take a room with view atr the mountains”
Wim1401, 30 Mar 2017 | Read review
“Higher floor away from elevator”
rodv447, 15 Mar 2017 | Read review
5 of 5