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Silken Indautxu Hotel

1,099 reviews
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Traveller (231)
Room & Suite (133)
Dining (57)
Overview
  • Excellent24%
  • Very good44%
  • Average21%
  • Poor7%
  • Terrible4%
Travellers talk about
“shaving kit”(4 reviews)
“old town”(27 reviews)
“nice hotel”(15 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
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Rooms
Mar. 5Mar. 6
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,099)Write a Review
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Show reviews that mention
All reviewsshaving kitold townnice hotelmetro stationbusiness tripwalkable citynice barguggenheim museumthe air conditioningmini barminute walkhotel is locatedby footbig bathroomquiet areafree wifitaxi rank
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1 - 5 of 265 reviews
Reviewed 3 weeks ago

Stayed here on a business trip, location is ok but don't expect a view, room was ok, no tea/coffee making facilities in the room , but there was a shaving kit amongst the toiletries - nice bonus. Breakfast was ok, staff were pleasant. Bilbao itself...More

Thank Big_Rich_Sheffield
Response from HotelSilkenIndautxu, Director de Relaciones con Clientes at Silken Indautxu HotelResponded 2 days ago

Thank you for closing visitors with your feedback, being guest of this Hotel. Our central location really worths for nice walkings to see the city properly. Hope there’re will be another change to visit us, Bilbao and Surroundings will be waiting for you to come...More

Reviewed 3 weeks ago

A few years ago, I used to say this was the best 4 star hotel in Spain, and better than many 5 stars in the country. Well, not anymore. Rooms need refurbishing, carpets with stains, curtains with holes, etc. Before food (restaurant and room service)...More

Thank ALEX R
Response from HotelSilkenIndautxu, Director de Relaciones con Clientes at Silken Indautxu HotelResponded 2 days ago

Dear guest, we hope you could visit us next time, to know our refurbishing; We have currently refurbished our Classics rooms being now recalled as Silken Club, our web shows a good part of these new facilities. Please check them before coming back next time,...More

Reviewed 4 weeks ago

Clearly the hotel has seen better days, with the decor somewhat dated and tired in some locations. However, it is well maintained and the staff are extremely helpful. All , and all facilities first class and clean. The location is very central and easily accessible....More

Thank Stephen L
Response from HotelSilkenIndautxu, Guest Relations Manager at Silken Indautxu HotelResponded 4 weeks ago

Thanks indeed for your recommendation and feedback. We´re glad to know that Hotel Silken Indautxu staff as well as facilities has helped you to have a nice stay. Bilbao it´s not a very big city but with lots to see and to visit. Hope threre´s...More

Reviewed 30 December 2017 via mobile

To be fair this hotel represents good value. It’s a bit tired and in need of some updating. That said a few points need mentioning. We had a light switch that cracked and sparked, most probably not safe. The air con / climate control is...More

Thank lizziewel
Response from HotelSilkenIndautxu, Director de Relaciones con Clientes at Silken Indautxu HotelResponded 9 January 2018

We appologise for the inconveniences been during thir stay with the climate control in your room, we will verify it properly in order to be repaired. Thank you on the other hand for your feedback in other services offered such us buffet breakfast and meat&soul...More

Reviewed 21 December 2017

Hotel location is very good. in a commercial busy area, at walking distance from Guggenheim and other nice spots. the only unpleasant part was the restaurant opening hours (not before 9PM) and definitively some fruits in the dessert were rotten. both in the restaurant dinner...More

Review collected in partnership with this hotel
Thank Adriano_Herzen
Response from HotelSilkenIndautxu, Guest Relations Manager at Silken Indautxu HotelResponded 27 December 2017

Thank you Adriano for his feedback, we will study your proposal in reference to the opening times of our restaurant. We´ll be checking as well that the quality in our buffet breakfast keeps always the same level we bet for. Best regard,

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$89 - US$171 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Luxury Hotel in Bilbao
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$89 - US$171 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Luxury Hotel in Bilbao
Room types
Suites, Non-Smoking Rooms
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Traveller (231)
Room & Suite (133)
Dining (57)
Amenities (60)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
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Jorge A
6 May 2017|
AnswerShow all 4 answers
Response from HotelSilkenIndautxu | Property representative |
Estimado Jorge, Efectivamente disponemos de parking cuyo coste es de 17.50 €/noche iva incl. Asimismo, aprovechamos para enviarle las indicaciones para llegar hasta él (bajo disponibilidad a su llegada ) Desde Madrid... More
1
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Robert L
13 February 2017|
AnswerShow all 2 answers
Response from Dennis S | Reviewed this property |
Yes there is a underground Parking area But I dont know about the costs
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CatherineBath
11 September 2016|
AnswerShow all 3 answers
Response from Cep1210 | Reviewed this property |
There are no tea or coffee making facilities. There is a mini bar. I did not have a suite so do not know if there is a door onto the terrace. The decor and fittings are very scruffy. Not in the rooms but definitely in the... More
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Room Tips
"Make sure your room does not face the sun."
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"The rooms at the street side are obviously noisier than the garde side ones. Not disturbing though, we had no..."
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"321 is very quiet at the end of a corridor"
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"102. This was my room adjacent to lifts but was quiet."
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