Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Family
Languages Spoken
English, French, Spanish, Catalan and 2 more
Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Highchairs available
Airport transportation
Car park
Wifi
Fitness / spa changing rooms
Personal trainer
Sauna
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Shallow end in pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Outdoor dining area
Snack bar
Poolside bar
Rooftop bar
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Solarium
Steam room
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Minibar
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Location
Paseo Mallorca, 6 Downtown, 07012 Palma de Mallorca, Majorca Spain
Name/address in local language
Hotel Saratoga
1,612 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Hotel Saratoga is celebrated for its stellar location, making it a haven for travelers keen to explore the city's offerings and retreat to tranquility. While the hotel's atmosphere is mostly deemed clean and contemporary with well-appointed rooms, a few guests have noted occasional lapses in cleanliness and style. The staff is lauded for their hospitality, though service can be uneven at times.
Room rates have received mixed reviews regarding value. Amenities like the acclaimed rooftop pool add to the hotel's appeal, despite some minor issues. Overall, guests enjoy the modern, pristine rooms, with special appreciation for the premium toiletries.
Location
Central
Atmosphere
Stylish
Rooms
Modern
Value
Reasonable
Cleanliness
Spotless
Service
Inconsistent
Amenities
Well-appointed
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Detailed Reviews
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Very good location for visiting Palma, smiling and friendly staff. We asked to change rooms because a baby was next to our room and everything was done to respond positively to our request. Parking next to the hotel but you have to ask to reserve a space. Nice swimming pools. Very decent breakfast, varied and changing. Negative points: very poor sound insulation between rooms. The daily maintenance of the rooms is not up to the standard of a 4-star hotel: systematically missing a towel, ask the receptionist who must inform the housekeeper... but in vain we had to ask over the 3 days, carpet missing bathroom, towels with holes, dust and paper on the floor from start to finish over the 4 nights, bathroom glasses never changed.
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely beautiful we loved every minute of our stay the nicest staff & the perfect location within walking distance to everything!
We loved how clean everything was the place constantly smelled amazing! And to top it off they use rituals everything in every hotel room ( shampoo conditioner shower gel hand soap body lotion )
There was also a fresh robe and slippers left on our bed everytime our room was cleaned
We couldn't fault one thing about it
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:There are 3 pools to choose from with lots of beds & sitting areas so there was never a problem...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Manager - Hotel Saratoga, Atención al cliente/recepción at Hotel Saratoga
Responded Dec 9, 2024
Dear Sherree O., Thank you so much for your incredible review! We are delighted to hear that you loved every minute of your stay with us. Our team takes great pride in providing the nicest service and maintaining a perfect location within walking distance to everything. We are thrilled to know that you appreciated the cleanliness and the wonderful aroma throughout the hotel. We are glad to hear that you enjoyed our use of Rituals products in the rooms and that the fresh robe and slippers added a special touch to your experience. We cannot wait to welcome you back for another flawless stay in the future! Warm regards, Fausta Colaizzi Hotel Saratoga
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We have just returned from a three night weekend stay at the excellent Hotel Saratoga staying from Friday until Monday.
The Hotel is in an excellent central location and can easily be reached from the Airport on the 1A bus which operates every 20 minutes (fare 5 euros) and takes about 30 minutes to get from the Airport to the Hotel, stopping across the road on the Passeo Mallorca.
Throughout our stay from our arrival to our departure we found all of the Hotel staff very welcoming and helpful and the service very efficient. The bedroom and the public rooms were all kept very clean and tidy.
We had a large room on the third floor at the front of the Hotel which was very comfortable, with television, a fridge, a room safe and a large bathroom with a rainfall shower.
During the winter, breakfast, lunch and dinner are available in the 7th floor restaurant which has a small outdoor terrace and has great views of the City and the Port. From Monday to Friday a fixed price lunch menu option is available in the restaurant, with a price discount for hotel guests. There is also a café/bar behind reception on the ground floor serving drinks and food.
There is an outdoor swimming pool, a sauna, a small heated indoor pool and a gym on the ground floor and a large outdoor sun terrace in the rear courtyard of the Hotel. Inside the building relaxing lounges are located on the ground and 1st floors.
A swimming pool, pool bar and sun terrace is located on the roof of the Hotel with great views of the City and the Port. (The rooftop pool and bar were not in use during our stay).
The Hotel is very conveniently situated for shops, restaurants and attractions and many shops remain open until late into the evening.
This was our second visit to the Saratoga Hotel and we would thoroughly recommend it as an excellent place to stay in Palma.
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Date of stay: January 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Hotel Saratoga, Atención al cliente/recepción at Hotel Saratoga
Responded Apr 29, 2023
Dear guest, We would like to thank you for being your choice for accommodation in Palma for the second time and for sharing your experience with all travelers. We appreciate your detailed description of the guest room amenities, and we are pleased to know that you found your room comfortable and well-equipped, making special mention of the rainfall shower, which everybody loves! Nowadays we are serving breakfast on a different floor since our original breakfast room was under renovation during your stay, now it is quite bigger and with a new decoration! It will be a pleasure to welcome you back. Best regards, Ángel Alemany Guest Experience - Hotel Saratoga
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
To start the room is tacky in design compared to the pictures we had seen online when booking the hotel, The cleaning is not even mediocre there is still plenty of dust and dirt around the room, The shower drain is loose and on our first night i had tripped into the wall, The flooring in the shower tray has chipped as seen in pictures below, The mini bar prices are extortionate for the amount you get, It says all soft drinks and yet the only drinks available in the fridge are water and alcohol and as someone who doesn’t drink its not very handy.
The bed is stiff and the pillows are uncomfortable, its not like the covers are nice to the touch either. the curtains are a tacky pattern which are displeasing to the eyes, The balcony railing is not sturdy in the slightest i nearly fell leaning on it. The balcony door has a 3 inch lip which i had caught my feet on multiple times. the toilet space is made for people under 4ft apparently because as a 6ft male i have to sit sideways to be able to use it. the bed sheets were stained not by much but you could still see them.
On the first day at 10:07am I was taking a shower and room service walked straight in without knocking then again later in the day roughly 14:00 walked in without knocking not understanding when i said we did not need a clean.
The noise from the hallway starts at 17:00 and doesn't stop until around 03:00am. This includes drunks shouting, people slamming their doors, Shouting from the street, loud talking from neighbouring rooms.
There are scuff marks on the walls and somehow the ceiling, the curtains have holes in them. the chairs provided in the room have stains on them as well as the sliding doors being put in upside down which provided me with a good laugh.
Although their faults with the room the reception staff seem friendly and keen to help however when we asked where the indoor pool was the male receptionist had given us a look as though we were stupid. The “indoor” pool is a outside pool with a couple metre’s of cover and at that it wasn’t all that special.
Had discussed the shower with reception and we are currently waiting on a technician to come fix it. The shower had broken, you could not switch between the hose and the over head as the switch had broken.
The “good views from your rooms” is what attracted us to the hotel and yet were looking directly at a tree and what looks like a slumlords dream across the road.
For someone who loves mallorca i will never visit palma again as this has completely sullied my views on the area.
The only good thing about the room is the smart TV. But even then we have had people trying to airplay to our TV constantly the last couple days.
Even though the door has a turn lock it can still be opened by staff, the point of a lock to to prevent anyone coming in not allowing some.
Looking at other reviews it seems the hotel like to pin most of the blame on the customers i agree with the hotel for some of the complaints as it is just human stupidity but the accusations against them that should be taken seriously are almost laughed off so wouldn't be surprised if this never sees the light of day
Picture included were taken on 16/07/2024.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Having stayed at nearby Nakar hotel twice before as a couple we decided to bring the children to Palma and have a change of hotel. We chose the Saratoga based on its location, good reviews and that it had a heated pool open in December. We was very impressed with the reception area on arrival, my daughter loved the refreshing cucumber water and warm fire area to sit in reception. We arrived early and went out to the park with our children and the hotel notified us when our room was ready. Our room was a really good size for a family of 4 overlooking the pool and outdoor area. Great to have a bath for the children. The room temperature for us was a little too warm.
We used the pool both days which my daughter really loved as she could touch the bottom too. The hotel provide pool towels in your room.
We had drinks from the hotel restaurant next door and room service one evening.
The hotel has a lovely area on the rooftop.
Staff we met were always helpful and friendly.
The breakfast room was calm and inviting, never an issue to get a table and a great assortment from pastries, fruit, cereal, breads, cold cuts to hot options. It was however the only disappointment for us that the hot breakfast was just luke warm, the bacon was a little too fatty and not crispy or hot, the hash browns were luke warm and soft, the scrambled egg cold. On the second morning I chose a fresh omelette but this for my personal taste was undercooked and wet and runny.
I would stay at the hotel again but maybe chose room only and eat breakfast out.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Manager - Hotel Saratoga, Atención al cliente/recepción at Hotel Saratoga
Responded 4 weeks ago
Dear Love2Holiday2010, Thank you so much for your heartwarming review! We are thrilled to hear that you and your family enjoyed your stay with us and that your daughter loved the cucumber water and warm fire area in our reception. Our team is always happy to know that the little touches make a difference. We apologize for the lukewarm breakfast experience. We truly appreciate your feedback and will work on improving these aspects to ensure a more comfortable stay next time. We are glad you made the most of our heated pool and rooftop area, and that our staff could make your stay pleasant and welcoming. We hope to see you and your lovely family again soon! Warm regards, Fausta Colaizzi Hotel Saratoga
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Firstly, the Staff were very well trained and friendly, I asked for a room with sunshine late in the afternoon, before we arrived and it was granted, a large room which was bright and had a large balcony, but unfortunately, it had not seen a Mop or Brush for a long time, I had to go out and buy a cleaning product to clean the table and chairs on it, the bathroom walk in shower was great, but sadly, the floor of it not cleaned to any standard, it also took until day four, to get any new clean bedding, even after asking twice for it to be changed. The Hotel's Customer Service Manager "Yissell" came to our room and she apologized for "cleanliness of your Room" by letter. For a Four Star Superior, Hotel these many Room issues , should have been Excellent from Day One. Now for the FIVE star review part, Breastfast very good, with the Two girls making and serving the Hot food, always smiling and serving good standard breakfast, the only negitive, no individual yogurts, just two large bowls, to help yourself and no made up freshfruit salad. Many thanks to the girls, who got me a "teapot" every morning. All the reception staff were extremely helpful and a credit to any Hotel. The three pool areas are very good especially the new one, in the Solarium Area. The "Sky Pool Bar" was just FANTASTIC, we went every night during our twelve day stay, for a Cocktail and coffee nightcap. The Guy's serving, were just the Best, Alberto and Dani, making brilliant Cocktails, honestly the best we tasted all holiday and you could taste the alcohol and best value, Sebastian and Christian, making sure you were always o.k. and lastly Carlos the "Pocket Rocket" from Puerto Rico, always on the go and Smiling. These guys make a Great Team and we really appreciated their Amazing service during our Stay.
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Date of stay: June 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Atención al cliente Hotel Saratoga, Atención al cliente/recepción at Hotel Saratoga
Responded Sep 28, 2022
Thank you for taking your time to post your excellent review on Tripadvisor. Guest feedback is very important for us and we are delighted to read that we met all your expectations. We will be pleased to have you here again for another Saratoga Experience. Kind regards,
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We were last in Mallorca in 2006 when we stayed at The Hotel Saratoga . We decided to repeat our stay and are happy that we did . We are currently staying in a very large room on the 5th floor and booked directly through the hotel website so were met with some fizz on our arrival . We booked directly because we have a late flight back to the Uk tomorrow evening and are hoping to have a late check out from our room 🤞 Our room is wonderful . We love the choice of 2 shower heads in the huge room plus the 2 hand basins . The only criticism is the sliding opaque doors into the shower room and toilet with the light coming on each time you use it . This is disruptive during the night to your other half and needs a proper door , The breakfast was wonderful and there was a huge selection of hot and cold food and was open for 3 1/2 hours in the morning . The location is also handy for the A1 airport bus ( 5 minutes walk away) the old town and the bus and train terminus , 15/20 minutes at a leisurely pace . Our room was not cheap but we decided after not having had a holiday for 4 years that we deserved it . Thank you for looking after us xx
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Manager - Hotel Saratoga, Atención al cliente/recepción at Hotel Saratoga
Responded Jul 14, 2023
Dear Mary, Thank you very much for your wonderful review. We are delighted to see that you have chosen to stay at Saratoga Hotel again and enjoyed your stay once more. We highly value the fact that you made your reservation directly with us and enjoyed advantages such as the welcome drink, additional discounts, and the possibility of early check-in and late check-out, subject to request and availability. We appreciate your feedback regarding the bathroom door, and we will take it into consideration for future changes in order to meet all needs. We are also glad to hear that you enjoyed our breakfast buffet with its great food variety. We look forward to welcoming you back, and we are at your disposal for any inquiries. Best regards, Ángel Alemany
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Spent 6 nights here recently. A very nice hotel in a prime position but falls short in providing a 4 star service.
Excellent location with plenty of shops and eateries close by. Street facing rooms can be noisy but have pleasant views.
Exceptionally clean with plenty of hand sanitisers and wipes throughout the hotel. Daily housekeeping very good apart from sometimes forgetting to replenish the 2 per day nespresso pods. Kettle on request. Good quality toiletries.
Good breakfast buffet but cooked food was inconsistent. Breakfast was served in the Jazz bar on four mornings. Twice we were asked on entering the dining room what cooked food we would like and before we had the chance to sit down the food was put on our table. Would have liked time to get a drink, fruit/ cereal etc from buffet first. Cooked food was plentiful but sloppily presented. We were not offered hot food the other two days although I am sure we could have requested it.
Breakfast is served in the basement at weekends where the cooked breakfast is buffet style. However, even at opening time the food was cold.
Gastro Bar
Bar menu with a limited choice of main courses is only available after 7.30pm. A set menu is available during the day. This is not made clear on the website. The fryer was out of action for the duration of our stay which limited the choice further.
Sky Bar and pool area on 8th floor were closed and in order to access the outdoor space we would have had to ask reception to unlock the lift which seemed strange.
Asked reception where nearest medical centre was and was directed to the wrong one. Apparently the location of your hotel determines which centre will see you information of which reception should be aware.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Atención al cliente Hotel Saratoga, Atención al cliente/recepción at Hotel Saratoga
Responded Mar 31, 2022
Thank you for your comment. We appreciate your kind words and apologize for any inconvenience during your stay. We work hard to offer our guests the best service, but unfortunately what may please one may displease another. We hope to see you again soon, to give us the opportunity to improve the negative points of your stay.
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From the moment we arrived, we felt sadness. We were told that nothing was open for dinner at 2230, yet after walking less than 5” there was “Sa Ronda” restaurant which was open until 2330 hours…we went to our room first, which we were told was their last room “sorry” yet we booked many months in advance only to get a bottom floor room on an alley road noise from construction plus constant scrapping of chairs and heavy footsteps above us made sleeping difficult, plus the hard pillows added to the negatives. We were given a voucher for “welcome drinks” yet when we went up to the bar they refused and told us “only until 7pm”. We returned a different day and were only given a choice of a small beer and only one choice of that beer even though they had others for the same price. The other choice was cava so that was taken by one of us, the other had the small beer which was part of a can and flat. We had dinner reservations there, yet decided to cancel and go elsewhere after this experience we did not feel welcome. We had some shirts to do at the laundry, yet were told that no services on the weekend (hotel was fully booked), we left Monday morning so unable to depart with clean things. One of us went to the pool and we saw pool towels there, so did not take a bathroom towel, yet when asking for a pool towel were told “sorry none available they are in the dryer” yet towel hamper piled high with soiled pool towels. We thought this would had been a nice stay, yet we were very disappointed and feel we wasted our time and money here. We cannot recommend this hotel due to lack of promised services, uninformed staff (one would expect a 4-star hotel would know various nearby restaurants when asked) no pool towel available so had to walk back to room leaving path of water…under these circumstances I would not stay here again as they just did not seem to care.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:I cannot recommend this hotel due to my experience there.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Manager - Hotel Saratoga, Atención al cliente/recepción at Hotel Saratoga
Responded Aug 8, 2023
Dear mmmsmmmattie, Thank you for sharing your experience at the hotel again. As we have previously responded, we regret that your experience at the hotel did not meet your expectations, and we apologize for the issues you've mentioned. We hope you informed the reception if the pillows were not in good condition, so they could be replaced, and additional pillows with different options could be provided to complement your preferences. We also apologize again for the lack of communication that seems to have occurred and regret that the complimentary drinks we offered were not to your liking. We also regret that you did not try our restaurants, as they offer delicious options and excellent service. Please note that our laundry service is outsourced and currently not operational on weekends. This is beyond our control, and we are working to expand the laundry service to more days of the week. We hope that overall you enjoyed your time in Palma, and we would be delighted if you give us another opportunity to provide you with a better stay. Sincerely, Ángel Alemany
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A real gem. In a fantastic location for walking around and exploring Palma. The staff were always very helpful and kind. The beds in my opinion were very comfortable, the shower was fantastic with lovely Rituals soaps etc and it was all very clean. My only 2 things I would say to improve it would be to have sunbeds at the big pool on the ground floor (currently none) and earbuds as the bin lorries are loud outside in the mornings.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
Room Tip:You can get a kettle and teabags from reception.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Manager - Hotel Saratoga, Atención al cliente/recepción at Hotel Saratoga
Responded Oct 1, 2024
Dear Sarah-jayne C, Thank you so much for your amazing review! We are thrilled to hear that you and your friend enjoyed your city break and found our hotel to be a real gem. It is wonderful to know that you appreciated our helpful staff, fantastic location, comfortable beds, and the lovely Rituals soaps in the shower. We also appreciate your suggestions regarding sunbeds at the ground floor pool. Your feedback is invaluable, and we will certainly look into these improvements to enhance our guests' experience. We hope to welcome you back for another memorable stay in Palma soon! Warm regards, Fausta Colaizzi Guest Experience - Hotel Saratoga
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Dear R0bW84,
thank you for your email.
We kindly inform you that we have a lift from the ground floor to the breakfast restaurant on the -1 floor.
Kind regards from sunny Mallorca,
Guest Experience Department
There are more places to choose from in the Palma de Mallorca area.
PRICE RANGE
C$206 - C$377 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
saratoga hotel palma de mallorca
LOCATION
SpainBalearic IslandsMajorcaPalma de Mallorca
NUMBER OF ROOMS
180
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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