This amazing hotel with more amazing staff welcomed us so friendly. Room was super clean and quiet. Shower in bathroom is muy bien with 3 different options and you get hot water immediately. Location is great, just a 2min walk to plaza major. We can highly recommend this hotel and location. I almost forgot to tell! We have early flight (before breakfast time) reseption asked if we want take away breakfast , and yes we want! Super thankful!
This is a warm, friendly and efficient Hotel within easy reach of all the main sites of the Old Town. All of the female staff were friendly, welcoming and eager to help. As we shall see the service wasn’t perfect but it was very good and when mistakes were made, they did their best to put them right. We can thoroughly recommend it and we should have given it a 5 star rating but for one member of staff. On our third night a new male receptionist appeared on reception. When we went up to our room we found that six dirty cups and glasses had not been changed, there was no coffee for the coffee machine and various dirty stains on the furniture had not been wiped away. When I went down to ask for this to be put right, the receptionist appeared surprised that I was expecting him to do anything about it and offered to give me some cups and glasses to take up myself. I suggested that he should bring them up not having sufficient hands free myself to do so. He brought up only four. He said that he would bring up coffee for the coffee machine but did not do so. The next day we asked a very helpful female staff member, Marina, who had looked after us well throughout our stay, to book a table for us in the evening at a Mexican Restaurant which the Hotel recommended. This couldn’t be done immediately as it was too early in the morning but we went out leaving Marina to do so later. When we returned to the hotel in the evening we thought that we should check that the booking had been made. The male receptionist was now on duty and he said that he did not know whether it had or not. He plainly thought that was the end of the matter. I pointed out that it was our last night and that we should be surprised, if Marina had been unable to book us into the restaurant, if she had not left a note to say so. The male receptionist said that there was no system of handover notes between receptionists and that there was nothing he could do about it. Eventually, after a considerable amount of persuasion, we agreed that we should walk to the restaurant whilst the male receptionist tried to find out if a booking had been made. When we got to the restaurant it was closed. It was such a pity that the otherwise excellent service at this Hotel was let down by this one lackadaisical individual. …
As a regular visitor to Palma I have to say this is the best place of many good places I have stayed in . Small Boutique Hotel whose main asset of many assets is the staff . The staff here are second to none and I experienced the best client care I have received . Every member from reception to kitchen go out of their way to be pleasant helpful and to enhance your stay . Nice touches like spotting it was my birthday from my passport and sending up Cava and Chocolates on the house . The room was perfect - spotlessly clean and comfortable with a huge bed and amazing shower. I will be back in Palma again at some stage before too long and only one place for me to stay . Thanks to all for making my birthday stay so special and memorable Steven and Margot
Whilst it looks like a small entrance from the outside, it is definitely a great entrance from a welcoming perspective. Personal is really personal in this place, where everybody knows your name from day 1. Nothing too much. Special attention. Breakfast at 6 because of flights, fully setup. Amazing service. Walking into our spacious room it is like a work of art. Large comfortable bed. Sound system in older looking furniture. Paintings, Art furniture. Beautiful in every detail. Nice bathroom with great shower and all amenities. Great breakfast included. Your choice of eggs, coffees, etc. In the heart of the city. Few minutes walk to the old town and 10 minutes to the cathedral. Private parking space in garage next door (25 euro same as standard rate).
We just loved this small boutique hotel in a great part of Palma. The staff is incredibly attentive considering there's only 13 rooms. But everyone wants to stay there for good reason. The breakfast was wonderful and the chef was incredibly attentive including squeezing fresh orange juice! It had no business being so good. The freshness of the pastries was incredible and the coffee was amazing. Rodrigo at the front desk made our stay even more enjoyable. He was so helpful and just great to chat with. He made the stay even more memorable. And the parting gift just felt like icing on the cake of a truly wonderful experience at a great little facility.
Great welcome (included glass of cava). The reception staff were very helpful during our stay which included booking their recommended restaurants for us. Great breakfasts - the omelettes were very tasty. Massive bed and very comfortable room. We will go back.
What a fabulous place to stay in Palma. Staff are super friendly, we were welcomed with a glass of champagne. Our room was the delux suite with a patio, it was so clean and the shower was huge! Breakfast was super, the omelettes were gorgeous. It’s in the middle of the city so the views are as expected but your near to everything here.
This Hotel is extremely well located and all major sites are within easy reach. The Intermodal Hub is a 5 minute walk away making it a great base from which to visit the island. The décor is tasteful and the whole Hotel is spotlessly clean. Breakfast is served in a charming room by friendly and attentive staff. It is of a high order with excellent coffee, freshly squeezed Orange Juice, omlettes made to order and cava ! The rooms are tastefully furnished and the shower is excellent. The reception staff go out of their way to be helpful and solve any problems. Printing is done willingly and with a smile. If a room with a view is important, ask for a room with a view of the Rambla This is not a large Hotel and never feels busy. Sound proofing is excellent. I highly recommend !
Everything was excellent!!! Staff were really very polite and accommodation and location were very good. We honestly recommend this hotel for people who are planning to visit Palma de Majorca and want to have restless vacation!
We spent a nice at the AH in Palma and appreciated the thoughtful concierge and tidy room. The morning breakfast was great too! The team at the AH does everything they can to ensure your stay goes well and they topped it off with a thoughtful parting gift.