We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsupper poolsteep hillswimming pools arehalf boardbbc worldcourtesy busreception areasaladhotel catersbar staffstay at this hotel againall inclusive packagepublic areasbreakfast and dinnerpool bar isvisited this hotelevening entertainment
Had a lovely week at this hotel. The room was clean, comfortable and had amazing views of Teide. The pool area was kept spotless and plenty of sun beds available. There was a great choice of food at breakfast and evening meal, can’t comment on...More
Thank Gaynor D
Response from Dirección H, Manager at Hotel Puerto de la CruzResponded 30 December 2017
Dear Mr. Gaynor.
Thank you for taking your time to upload your opinion on how you lived your experience in our Hotel to Tripadvisor travelers, and we deeply regret that some of the issues you mention have not been as positive as we would have...More
We really enjoyed our stay. The food was good, although a bit samey. Good selection of both hot and cold. Good selection of drinks. The all-inclusive package was well worth it. The hotel is clean, with good facilities. The staff are very friendly and helpful....More
Review collected in partnership with Jet2holidays
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from Dirección H, Manager at Hotel Puerto de la CruzResponded 10 December 2017
Dear Mr. Fallow.
Thank you very much for your comments and your evaluation.
I thionk taht your description is quite real, but on tis moments we are working to improve all our ervices.
In reference of the situation of the Hotel, I would like to...More
We were fortunate to be allocated a newly renovated room on the 5th floor - WOW
It was wonderful to be greeted by old friends at reception before going up to see the room .The views from the terraces were amazing. It was good to...More
1 Thank Sue N
Response from Dirección H, Director at Hotel Puerto de la CruzResponded 5 December 2017
Dear Sue N,
Thank you very much for making us partakers of your satisfaction following your recent holiday in the Hotel Puerto de la Cruz and it´s always a pleasure for us to welcome you back to your “second home”. It is an honor to...More
I booked the hotel very much last minute, as coordinating my work commitments with my Son's had delayed us from booking earlier in the season. All we were after was some down-time with some sunshine and reasonable weather, comfy beds and decent food and drink....More
Response from Dirección H, Director at Hotel Puerto de la CruzResponded 8 November 2017
Firstly thank you for having chosen the Hotel Puerto de la Cruz for your holidays on this occasion and also for sharing your positive comment with us. We have read your opinion with great interest and are very pleased that our services and...More
Response from Dirección H | Property representative |
Dear Knitter2009London, the last shuttle bus that leaves here is at 18,10 hrs and the last shuttle bus back to the Hotel from the Martiánez Shopping Center is at 18,30 hrs.
Best regards, the Management.