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Hotel Puerto de la Cruz

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Traveller (775)
Room & Suite (289)
Pool & Beach (152)
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Overview
  • Excellent27%
  • Very good36%
  • Average23%
  • Poor9%
  • Terrible5%
Travellers talk about
“upper pool”(8 reviews)
“steep hill”(23 reviews)
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
All hotel details
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Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,200)
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Traveller rating
74
121
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32
12
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74
121
76
32
12
Show reviews that mention
All reviewsupper poolsteep hillswimming pools arebbc worldhalf boardreception areacourtesy busbar staffhotel caterssaladstay at this hotel againall inclusive packagepublic areasevening entertainmentbreakfast and dinnervisited this hotelclean hotel
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241 - 245 of 315 reviews
Reviewed 11 November 2012 via mobile

Just returned from a week here. On the up side the staff are friendly & hard working. The mountain views are fab. Despite advertising it as air conditioned IT IS NOT, it has apparently been "broken" for 7 months and no plans to replace it...More

2  Thank Aquaeyes
Response from Jose_LC, Director General at Hotel Puerto de la CruzResponded 12 November 2012

Dear Aquaeyes, Thank you for sending us your comments on our hotel, these provide us with an excellent tool which helps us to improve our services and facilities, more so if we have failed to live up to your demands, for which I duly apologize....More

Reviewed 21 October 2012

this hotel was in my point of view very good, and what we expected! the main negative thing which was not as bad as it seems was that you had to go down a lot of stairs to get down to the main beach promenade...More

1  Thank pitufala
Response from Jose_LC, Director General at Hotel Puerto de la CruzResponded 24 October 2012

Dear pitufala, First of all I would like to thank you very much for having chosen the Sol Puerto de la Cruz for your holidays and also for having shared your experience amongst us with other Tripadvisor travellers. It is always a pleasure for us...More

Reviewed 15 October 2012

Really enjoyed the stay at the hotel, staff were excellent, rooms great with great views, not sure if the air con worked or not, the temp outside was about 20 in the night so just left the doors open. It was my wifes birthday while...More

2  Thank Swanseadunvant
Response from Jose_LC, Director General at Hotel Puerto de la CruzResponded 17 October 2012

Dear Swanseadunvant, First of all I would like to thank you for informing other Tripadvisor travellers of your good experience in our hotel. I am very pleased to know that you enjoyed a very pleasant stay amongst us and your good feedback on our facilities,...More

Reviewed 12 October 2012

My husband and I travelled with my father who is in his 70's and my brother and his daughter who is 9. On the minus side (applies to all 3 rooms), the air-con did not work, the fridge being inside a cupboard did not work...More

1  Thank jotonymarshalldevon
Response from Jose_LC, Director General at Hotel Puerto de la CruzResponded 17 October 2012

Dear jotonymarshalldevon, Thank you very much for sharing your experience with us on Tripadvisor. It is very gratifying to know that you and your family had a pleasant stay amongst us and that you felt close and welcoming the group of persons that had the...More

Reviewed 25 August 2012

This hotel has polite friendly staff in all areas and they speak a number of languages. We were made to feel very welcome and the only problem we had during our stay was the air conditioning in our room didn't work, reception brought a fan...More

1  Thank Alison S
Response from Jose_LC, Director General at Hotel Puerto de la CruzResponded 3 September 2012

Dear Alison S On behalf of all the staff of this hotel, I would like to thank you very much for your kind comments after your recent stay amongst us. It is very gratifying to know that you had such a pleasant stay amongst us...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Free Parking
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$53 - US$110 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Luxury Hotel in Puerto de la Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$53 - US$110 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#15 Luxury Hotel in Puerto de la Cruz
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (775)
Room & Suite (289)
Pool & Beach (152)
Dining (65)
Family and Play Areas (10)
Amenities (10)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Karen C
15 December 2017|
AnswerShow all 2 answers
Response from Dirección H | Property representative |
Good afternoon Karen C, no, sorry, our hotel does not have this service. We have an agreement with a nearby gym, special prices for clients of our hotel. Yours sincerely, the Management.
0
Votes
Google Translation
Knitter2009London
20 November 2017|
AnswerShow all 2 answers
Response from Dirección H | Property representative |
Dear Knitter2009London, the last shuttle bus that leaves here is at 18,10 hrs and the last shuttle bus back to the Hotel from the Martiánez Shopping Center is at 18,30 hrs. Best regards, the Management.
1
Vote
Google Translation
suzetommo
6 November 2017|
Answer
Response from FallowsA | Reviewed this property |
The weather websites state that July is the start of the Summer season with temperature in the mid 20c (mid 70f), with little chance of rain. Hope this is of some help.
0
Votes
Room Tips
"Very nice panorama"
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"Pool side rooms get the sun"
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"Higher floors have better views"
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"high level room if you want a sea view or pool side if you want sunny balcony"
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