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La Carabela Apartments

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La Carabela Apartments
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208 Reviews from our TripAdvisor Community

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Showing 77: English reviews
Reviewed 2 days ago NEWvia mobile

Very disappointed, 2 weeks into our 12 week stay,reception staff not helpfull, WiFi crap, I suggest you take free wifi off your list of things that might attract people to come to your hotel,we are staying at the front of the hotel, it is very noisy ,automatic doors opening and closing all hours day and night, noise from reception/ bar...

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Helpful?
Thank Jeff H
Desborough, United Kingdom
Reviewed 1 week ago

The receptionist were not helpful or friendly. Although I had previously read about this, so went prepared and simply asked questions upon arrival, as I knew they weren't likely to tell us anything... like the fact that there are 2 pools, or where they are, you have to pay a 10euro deposit for a remote for the TV, you can...

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Helpful?
Thank liamcrs
Qmanagerservice, Director de Relaciones con Clientes at La Carabela Apartments, responded to this review

Thanks for your feedback. We are very sorry that your experience was not what you wanted. We take note of your comments to continue with our improvement process that will make your stay a satisfactory experience. Yours sincerely,

england
Reviewed 2 weeks ago

The apartments are in the la paz area of Puerta De La Cruz. There are a number if bars and restaurants very close, however the main tourists in the area are German and that is what is catered for. The main town centre is a long walk down a very,very steep hill. You cannot get a bus but taxis are...

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Helpful?
Thank phensicEngland
Qmanagerservice, Director de Relaciones con Clientes at La Carabela Apartments, responded to this review

Thanks for your feedback. We indicate that if there is a bus service to 20 meters of our apartments that go to the center. We take note of your comments to continue our improvement process. Yours sincerely,

Penkridge, United Kingdom
Reviewed 3 weeks ago via mobile

My boyfriend and I stayed in this hotel a week ago. We never write reviews but we just felt so annoyed by the end of the holiday we wanted to warn everyone else and let people know what to expect. I'll start with a positive... the food is amazing! Fresh salad and freshly cooked meat everyday with potatoes for lunch...

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Helpful?
Thank amyelizabethxo
Qmanagerservice, Director de Relaciones con Clientes at La Carabela Apartments, responded to this review

Thanks for your feedback We are sorry for the facts that you comment on. We will analyze the points of your observations so that it does not happen again. As for the € 10 of the TV, a deposit is charged for the remote control that is returned at the exit. We are improving the Wi-Fi since our distributor has...

Durham, United Kingdom
Reviewed 4 weeks ago

The first night we arrived and checked in - the receptionist was helpful. She gave us our room card and some wifi passes (which unfortunately never worked). The bedroom area in our room wasn't too bad, as this was cleaned daily but the pillows (if you could even call them that) were really awful it was like resting your head...

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Helpful?
1Thank JLH1994
Qmanagerservice, Director de Relaciones con Clientes at La Carabela Apartments, responded to this review

Thanks for your feedback. We take note of your comments about the bathroom but we are doing improvement processes to satisfy our customers. Yours sincerely,

Leven, United Kingdom
Reviewed 24 November 2016

First night we arrived was great, bedroom had 2 single beds though. Tried to make a coffee but an hour later the pot of water still hadn't boiled. (cooker useless) The bathroom sink had a crack in it and the plug didnt fit. Hot water was a hit or miss.Staff were very unhelpful. Wifi stopped working after 3 days. On...

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Helpful?
Thank 197gibsons
Qmanagerservice, Director de Relaciones con Clientes at La Carabela Apartments, responded to this review

Dear Customer We regret that your experience was not satisfactory. We take our cleaning protocols very seriously so we will analyze your case. We would like you to contact us to find out which room you stayed in. reservas@grupopezazul.es We apologize for the inconvenience. Best Regards

Reviewed 19 November 2016

First of all it was not as advertised. We specified in the comments section that we want to book the room in the picture (two windowed room), if it was possible. They acknowledged and when we arrived they gave us another room. I told the clerk we specifically asked for that room and if it's possible to change it, but...

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Helpful?
Thank Radu P
Qmanagerservice, Director de Relaciones con Clientes at La Carabela Apartments, responded to this review

Thank you for submitting your opinions. We take note of your comments about the noise to talk to our staff to be more careful. As for the wifi we have not received complaints from other customers but we will review it. Best Regards

Reviewed 16 November 2016

Firstly this hotel is not catered for the British , the staff are brunt ans to be honest not very friendly , hotel is very basic not worth the money we paid for needs an upgrade urgently , food is shocking we went half board and never ate the hotel it was shocking ,our room key never worked and we...

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Helpful?
1Thank gwendoline s
Qmanagerservice, Director de Relaciones con Clientes at La Carabela Apartments, responded to this review
Google Translation

Gracias por enviar sus opiniones Lamentamos que su experiencia no haya resultado satisfactoria. Tomamos nota de sus observaciones para continuar...

Reviewed 13 November 2016

we arrived and the staff could not even bare a smile !!! the wifi did not work, the maids did not do a full clean !! the man from manchester would never shut up and was a bit pervy looking!! the food was not fantastic and was only ok for one or two nights!!! THE WIFI WAS BETTER ON THE...

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Helpful?
2Thank Pammi D
Qmanagerservice, Director de Relaciones con Clientes at La Carabela Apartments, responded to this review
Google Translation

Gracias por enviar sus comentarios La empresa de wifi está mejorando las instalaciones por lo que la experiencia mejorará en...

Reviewed 27 October 2016 via mobile

If you are looking for great views and peace and quiet this is the place to go.on the downside its up the hills.reception was very accomodating and friendly.room was cleaned frequently well appointed.outdoor swimming pool was basic.wifi was hit and miss.would recommamd room 301(great sea view).

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Helpful?
1Thank arnaudmilan

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service

Additional Information about La Carabela Apartments

Address: Carretera del Botanico s/n | Calle Richard J Yeoward 3, 38400 Puerto de la Cruz, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: $33 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — La Carabela Apartments 3*
Number of rooms: 76
Reservation Options:
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Also Known As:
La Carabela Apartments Hotel Puerto De La Cruz
La Carabela Apartments Puerto De La Cruz, Tenerife
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Questions & Answers

Here's what travellers have asked, with answers from La Carabela Apartments staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are son basement rooms. Best to be avoided.”
 of 5 bubbles phensicEngland, 28 Dec 2016 | Read review
“Try not to be put on the ground floor near the main entrance as it's very noisy.”
 of 5 bubbles JLH1994, 13 Dec 2016 | Read review
“all rooms are the same”
 of 5 bubbles 940radup, 19 Nov 2016 | Read review
“dontbook here”
 of 5 bubbles 786pammid, 13 Nov 2016 | Read review
“You get the sun on higher balconies overlooking pool”
 of 5 bubbles royd474, 19 Oct 2016 | Read review
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