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diverhotel Tenerife Spa & Garden

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1,079 Reviews from our TripAdvisor Community

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Showing 241: English reviews
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Reviewed 3 days ago NEWvia mobile

Very poor quality treated like second class citizen. Cocktails if you were paying were beautifully presented but as all inclusive they had no fruit or decoration nothing like the picture on the bar. Pina colada was a slushy from a machine. Food was a let down i.e. fruit cocktail from a tin with bits of fresh melon thrown in. Left...

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Thank Erica J
Reading, United Kingdom
Reviewed 4 days ago NEW

The hotel does not really cater for English guests, so I suggest you brush up on your Spanish. The free WiFi was actually only for 1 hour a day in reception, very disappointed in this day and age, but they will charge €20 per device for wifi. I paid extra for a poolside balcony, but was then told we could...

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Thank Paul J
Reviewed 2 weeks ago via mobile

Had a lovely stay at Diverhotel very clean, beautiful pool and the breakfast was superb with lots of choices. Very friendly helpful staff particularly in reception. The main stayers are elderly Germans who tend to keep themselves to themselves but I felt entertainment was geared to cater for them and not a younger generation. To walk to the main town...

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Thank Noaksey1
Reviewed 3 weeks ago via mobile

Visited with my wife, I'm 36, wife is 27 Bad points- Hotel is quite dated, broken fountains, worn furniture, balcony peeling etc. Vending machine thinks it's okay to charge €2 for a Kit Kat. Makes me want to unplug it and drag it into the pool! Hotel is around 90% Germans who are on 45-80 years old. The TV reflects...

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Thank Steven M
Reviewed 4 weeks ago via mobile

Lovely hotel! Situated on the hills overlooking the sea as you walk into the hotel. We were, what I'd deem, at the back of the hotel and we had the pleasure of watching the clouds roll of the mountain, it was beautiful. Unfortunately the scenery was the only aspect of the holiday we can talk about that doesn't upset and...

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Thank Rikki M
Madrid, Madrid, Spain
Reviewed 4 weeks ago

A bit of a cynical title but none the less you should be aware that this is a primarily German tourist locale especially in the March April time frame. The hotel strives to cover all nationalities and does so well. We travelled as a family of spanish/irish and therefore spoke two of the generally supported languages in the hotel. The...

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1Thank Eugene B
Reviewed 17 March 2017 via mobile

I came here with my youngest child, last minute get away. I must say the hotel and staff are great I had no faults .... usually I don't like the food when going in all inclusive bit I thought it was great , regret not goin all inclusive as I had to pay each evening. Deffo go inclusive it's worth...

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1Thank xxxrachy26xxx
Dudley, United Kingdom
Reviewed 9 March 2017

A warm welcome awaited us , very concise info given regarding the local area and the free shuttle into the town from a spanish chap who's English was excellent,so glad as our spanish is almost non existent . Our room was clean maybe a little dated but did us just fine, had a view of the sea from our balcony,...

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Thank Lisa P
P-Stor, Gerente at diverhotel Tenerife Spa & Garden, responded to this review

Dear guest, We thank you for your kind feedback and sharing your impressions with other readers We are pleased that you enjoyed your stay and our staff took care of your needs. Regadring your comment about the German clientele ere no so courteous, I would like to let you know that we have different tourist markets which sometimes produces problems...

Rome, Italy
Reviewed 23 February 2017

Fantastic hotel for the many services it offers: there is also inside a tour operator to book excursions and it is relatively easy to park for free. Great buffet breakfast. Standard rooms are very big with terrace and a fully equipped bathroom (also with tub and bidet!), very comfortable but basic. Wifi is free only 1 h per day and...

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Thank Marc P
P-Stor, Gerente at diverhotel Tenerife Spa & Garden, responded to this review

Dear guest, We thank you for your kind feedback and sharing your impressions with other readers. We are pleased that you enjoyed your stay and were satisfied with our service. We would be pleased to welcome you back at our hotel. Regards, M ª Carmen Diaz General Manager

Reviewed 15 February 2017

We stayed there for 4 nights in a standard room which was big enough, clean, quite and comfortable. The staff were really friendly and helpful. There are lot of facilities and opportunities in hotel to do and enjoy including swimming pool, spa, and variety of games. I also enjoyed the restaurant/bar with a good quality and decent prices. The hotel...

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Thank Kaveh B
P-Stor, Gerente at diverhotel Tenerife Spa & Garden, responded to this review

Dear guest, Thanks for sharing your opinion with us about your stay because it´s very useful for other customers who wish to stay in our hotel. We are pleased that you enjoyed your stay and were satisfied with our service. We would be pleased to welcome you back at our hotel. Regards, M ª Carmen Diaz General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
Official Description (provided by the hotel)
diverhotel Tenerife Spa & Garden is located in a quiet and luxurious residential area of Puerto de la Cruz, very close to the Botanical Gardens and 2 miles from the artificial lake and swimming pools at the Martiánez complex. It is surrounded by a spectacular tropical garden of 3.7 acres and it offers stunning views of the Teide, the Orotava Valley and the ocean. ... more   less 

Additional Information about diverhotel Tenerife Spa & Garden

Address: Calle Guerrero, 14 | Urbanizacion El Durazno, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)
Region: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range: $96 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — diverhotel Tenerife Spa & Garden 4*
Number of rooms: 248
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Also Known As:
Playacanaria Hotel Puerto De La Cruz
Hotel Playacanaria
Diverhotel Tenerife Spa & Garden Puerto De La Cruz
Hotel Style:
#4 Spa Hotel in Puerto de la Cruz
#18 Luxury Hotel in Puerto de la Cruz
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Questions & Answers

Here's what travellers have asked, with answers from diverhotel Tenerife Spa & Garden staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Learn Spanish, get earplugs for noise at night”
  • When i tried to put this back in the wall I received an electric shock
E8586MLpaulj, 20 Apr 2017 | Read review
“People from upper floors were using our terrace as an ash tray. These were the themed childrens rooms so be aware.”
EugeneB974, 21 Mar 2017 | Read review
“Mainly twins, confirm with hotel if you require double”
931lisap, 9 Mar 2017 | Read review
“Best view, good facilities”
KavehB, 15 Feb 2017 | Read review
“Request a room with view of Mount Teide. Poolside rooms have built in Jacuzzis and a patio leading out onto the pool.”
Carly1907, 1 Nov 2016 | Read review
5 of 5