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Gran Hotel Turquesa Playa

Traveller (695)
Room & Suite (310)
Dining (129)
About
Location
Cleanliness
Service
Value
Acclaimed Hotel in Puerto de la Cruz and located almost 100 metres from Playa Jardín, one of the last projects by Canarian artist César Manrique. The Gran Hotel Turquesa Playa offers a wide range of services which cover the needs of all our clients. Our Welcoming facilities, including our Wifi spot, will satisfy all kinds of clients, adults and children, since we have all the necessary qualities to make your stay with us comfortable and enjoyable.
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Property amenities
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Wheelchair Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Bar/Lounge
Spa
Airport Transportation
Paid Internet
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Heated pool
Indoor pool
Outdoor pool
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Good to know
HOTEL STYLE
Mid-range
Family
HOTEL CLASS
Location
Full view
85Good for walkers
Grade: 85 out of 100
306Restaurantswithin 0.5 km
53Attractionswithin 0.5 km
Reviews & more
1,634Reviews
1,181Photos
215Q+A
100Room tips
Traveller rating
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  • English
Show reviews that mention
Hotel was very clean,the public areas were good although the rooms did need an update. The staff were friendly & helpful. Personally I think it was great value for money, it's not as if it's the Ritz you're staying in for that sort of money. Our package tour was full board, the b
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Just back from a week at the Turquesa. The Hotel rooms are being refurbished and they are long overdue this. Nothing really bad but not great -dated, faded and jaded.No free wifi in rooms and english TV channels restricted to free news channels on smallish tvs. Hard to comment on
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Response from Ramon V, Community Manager at Gran Hotel Turquesa Playa
Responded 2 weeks ago
Dear guest. We are glad that you shared your opinion on Tripadvisor. We will make an effort to meet your expectations on your next visit. Thanks for your confidence, and best regards.
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From the check in we had not a good welcome feeling. Our reservation was a sea view room but we received a pool view. I go back to the reception and the gentlemen working there look at me as I ask too much, very irritated he change my room but no apologies no sorry… nothing.
When
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Response from Ramon V, Community Manager at Gran Hotel Turquesa Playa
Responded 2 weeks ago
Dear guest. We regret this incident, and we apologize if you had the feeling of not being treated correctly. We will report your comments to the Front Desk Manager. In any case, we hope you enjoyed your stay in Puerto de la Cruz. Friendly regards.
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We are a family of five who stayed at this hotel for a week in November -18.
We have to say that we were really disappointed during our stay at this hotel; the receptionists were arrogant, the service was lousy and there were too many people and not enough tables. In addition, t
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Response from Ramon V, Community Manager at Gran Hotel Turquesa Playa
Responded 4 weeks ago
Dear guests. We regret that you have been disappointed with some aspects of our service, and we apologize if the behavior of any member of our staff has been inappropriate. Thanks for your opinion,and friendly regards.
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We (3 adults and 2 kids, 6 and 8yo) had a lovely week here. Booked all inclusive on a budget and this probably had the best reviews for the price. Food was very much to be expected for AI, buffet, lots of choice (kids always had something they liked without complaint) but don't e
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Response from Ramon V, Community Manager at Gran Hotel Turquesa Playa
Responded Nov. 5, 2018
Dear guest. We appreciate your comments, especially with regard to the entertainment for children. We will consider your comments and try to improve as much as possible. Thanks for your visit, and kind regards.
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
Photo provided by managementGran Hotel Turquesa Playa
Professional photo exclusively commissioned by TripAdvisorGran Hotel Turquesa Playa
Terrace in the Zafiro Suite with Pool View at the Gran Hotel Turquesa Playa
Professional photo exclusively commissioned by TripAdvisorGran Hotel Turquesa Playa
Bedroom in the Zafiro Suite with Pool View at the Gran Hotel Turquesa Playa
Professional photo exclusively commissioned by TripAdvisorGran Hotel Turquesa Playa
Bedroom in the Standard Double Room with Pool View at the Gran Hotel Turquesa Playa
Professional photo exclusively commissioned by TripAdvisorGran Hotel Turquesa Playa
Bedroom in the Standard Double Room with Ocean View at the Gran Hotel Turquesa Playa
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What is it like for entertainment for kids?
We found it more for adults but even that was to us late
0 votes
Are there tea/coffee making facilities in the rooms?
Hi...no not in ours.
1 vote
Do any of the bedrooms have walk in showers instead of a bath?
I'm not sure they do,actually.but they don't seem to advertise that on their website.so I would check with the hotel,just in case.they are clean and daily checked by cleaners,though.
1 vote
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hi i noticed this hotel says no smoking throughout on certain websites. I have booked this has a surprise for my parents who smoke...is the no smoking policy for the hotel or for outside areas in the complex too?
Good afternoon. Although it is foirbidden to smoke at the common areas (restaurant, bar, hall,...) and in the rooms, we have a little terrace, beside the pool, where it is allowed to smoke. Best regards.
0 votes
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Are you allowed to use inflatables in the pool?
Unfortunately,no,you cannot take any inflatables in the water.My family and I are checking out tomorrow and the rules haven't changed yet(apparently,management rules).be aware that the food is not too great, although they're trying...but Loro Parque is 10 minutes away and is a great attraction.
0 votes
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Previous
"All inclusive with a sea view"
"Avoid one bed appartments- out the way and no air con"
"sea view in front overlooking pool area in rear both have plus points depends on you"
"Probably with a sea view but we were asked for 100 euro for a week's upgrade so we left it. Our view was over pool and it was ok."
"Room 364 Fourth Floor was very quiet overlooking a little running track/park."
Previous
PRICE RANGE
US$69 - US$180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gema turquesa playa hotelturquesa playa hotelgran turquesa playa hotel
LOCATION
SpainCanary IslandsTenerifePuerto de la Cruz
NUMBER OF ROOMS
350
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