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IBEROSTAR Grand Hotel Mencey

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1,518 Reviews from our TripAdvisor Community

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Showing 700: English reviews
Ljubljana, Slovenia
Reviewed 2 days ago NEW

I stayed with my business partners on team vacation some time ago, but I'm still impressed by the updating old building into fancy hotel on excellent location, with awesome outdoor set up and very professional, friendly and helpful staff... At the beginning there was some problems with reservation system and they put us on special reserved places on the pool...

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Thank traveler_mru72
The Netherlands
Reviewed 3 days ago NEWvia mobile

We stayed in this hotel for one week unfortunately this was too short. The staff in this hotel deserves an AAA rating e.g. mister Salvador (fo manager), Joel reception, Domingues ( reception) and Manuela (housekeeping), Juan (sightseeing desk). The facilities in this hotel are great swimming pool, fitness etc. The hotel is situated on a walking distance from the city....

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Thank ZBM80
Reviewed 3 days ago NEW

This is without doubt a very beautiful hotel, with an exceptionally nice pool area. On arrival parking can be slightly confusing,simply pass the hotel by 50yds and there is a huge underground parking facility on the right ( additional charges- reduced as hotel guest) Staff very welcoming on arrival , with nice glass of Champagne offered as you book in....

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Thank Vincent W
Reviewed 5 days ago NEWvia mobile

Such a charming and grandeur Nest in the heart of Tenerife is The place to pamper yourself while in The Canary Islands.The rooms are awesome.The welcome champagne is so welcoming.The breakfast layout is amazing which caters to all.Must Stay place.

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Thank Drmohindroo
London, United Kingdom
Reviewed 1 week ago

I really wanted to stay in this iconic hotel in Tenerife, where famous visitors have stayed. The refurbishment is well done, with taste, with elegance. The rooms are very cleaned with wooden floor, very good bed and bathroom. The breakfast was my favorite part, great selection for the buffet, in this lovely room. The team was very friendly. If you...

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Thank Voyagesdeluxecf
Doylestown, Pennsylvania
Reviewed 1 week ago via mobile

My husband and I, and two grown kids, spent Thanksgiving here. it was our fist trip to Tenerife and this hotel added greatly to the experience. When anywhere on the grounds, you lose sight of the fact you are in a bustling city. The public spaces are very nice, the grounds lovely, and the rooms, while typically on the small...

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1Thank Christine B
Largs, United Kingdom
Reviewed 1 week ago

This hotel was the first stop on a 4 centre stay on Tenerife. Had picked up a hire car (Avis - dreadful, use somebody else) at the airport having checked in advance that parking should be available at all our locations. The hotel fronts onto the main road with a casino on the ground floor. The name of the hotel...

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Thank Ann C
Brighton, United Kingdom
Reviewed 1 week ago

We have recently returned from a five night stay at the Mensey. We were warmly welcomed on our arrival (unlike the previous commentator) and for some reason had been upgraded from a reserved junior suite to a vast full suite. However after the first night we requested a move to quieter accommodation (many of the rooms and suites look on...

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Thank Tony H
Reviewed 2 weeks ago

Stayed there one week, the location is perfect very central and the hotel itself is really good, offering great breakfast. However, they have to work hard on customer service. Staff tend to speak Spanish with you all the time and one of the receptionists made me wait for a long time saying "You have to wait for the whole queue"...

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Thank ESRA O
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Esra, We want first of all to thank you for reaching out to us on Tripadvisor to notify us of your concerns related to your recent holiday with us IBEROSTAR Grand Hotel Mencey and apologize you feel you experienced an inconsistency in our service. It has been most surprising and equally disappointing to read your comments about our reception...

Neuvicq, France
Reviewed 2 weeks ago

Attractive modern hotel within the city but just on the edge so walkable to everywhere. Used by business people, tourists, conferences etc as a modern city hotel. Staff extremely friendly, rooms very good and modern and well equipped. Lovely bar / restaurants by gardens and pool. Parking adjacent in multi storey car park, very easy to use. Nice outdoor pool....

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1Thank keitrobinson
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest, We want firstly to thank you for choosing IBEROSTAR Grand Hotel Mencey for your recent holiday to Tenerife and also for taking the time to write and share your opinion of our hotel with us and Tripadvisor. We are grateful to you for highlighting our hotels great city location. It is one of our popular features being such...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Declared a cultural heritage site and completely renovated in 2011, the IBEROSTAR Grand Mencey in Santa Cruz de Tenerife is in a class of its own, not only renowned in the Canary Islands but also throughout all of Spain. An architectural jewel, this hotel combines urban luxury with the modern concepts of VIP guests, Wellness & SPA, business and vacation travel, conventions, the beach, and relaxation. The hotel also features other unique spots such as a kitchen classroom, lounge, and beautiful gardens...A world of pleasure to discover. As the epitome of luxury, the magnificent location of this 5-star hotel in the centre of Santa Cruz, its impeccable level of dining, unrivalled service, and undeniable attention to detail in its suites, rooms, lobbies, and gardens invite you to relax and enjoy sweet life of this idyllic CanaryIsland. Gastronomy plays a major role at the IBEROSTAR Grand Hotel Mencey. To get updated on all our events and the latest news, please visit 'La cocina del Mencey'. ... more   less 

Additional Information about IBEROSTAR Grand Hotel Mencey

Address: Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Price Range: $132 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — IBEROSTAR Grand Hotel Mencey 5*
Number of rooms: 286
Reservation Options:
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Also Known As:
IBEROSTAR Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Hotel Style:
#1 Business Hotel in Santa Cruz de Tenerife
#1 Family Hotel in Santa Cruz de Tenerife
#1 Luxury Hotel in Santa Cruz de Tenerife
#1 Romantic Hotel in Santa Cruz de Tenerife
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Questions & Answers

Here's what travellers have asked, with answers from IBEROSTAR Grand Hotel Mencey staff and other travellers.
64 questions
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Questions? Get answers from IBEROSTAR Grand Hotel Mencey staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“cleaning and dry cleaning available for guests...”
 of 5 bubbles traveler_mru72, 9 Dec 2016 | Read review
“Get a room with a balcony overlooking the gardens if you want peace and quiet and a nice view.”
 of 5 bubbles AnnC255, 30 Nov 2016 | Read review
“Go for rooms over looking the garden if you want a quiet stay.”
 of 5 bubbles tonyh187, 29 Nov 2016 | Read review
“garden view”
 of 5 bubbles esrao774, 26 Nov 2016 | Read review
“Near all the sites”
 of 5 bubbles kathy202, 19 Nov 2016 | Read review
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