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Iberostar Grand Hotel Mencey

1,928 reviews
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Traveller (805)
Room & Suite (323)
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Overview
  • Excellent62%
  • Very good27%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“garden view”(33 reviews)
“five star hotel”(22 reviews)
“santa cruz”(249 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
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Offers from Iberostar Grand Hotel Mencey
Special Offer: Code 10% Off: EXTRA10
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Rooms
Feb 4Feb 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,928)Write a Review
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All reviewsgarden viewfive star hotelsanta cruzindoor poolgreat facilitieshalf boardhotel guestssalt watercolonial stylefabulous hotelhotel groundsbeautiful gardenspoolside restaurantbreakfast buffetrestaurant staffpool sidepublic areas
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1 - 5 of 878 reviews
Reviewed 4 days ago

Hi Mr Quality Manager, Room 474 really nice junior suite costing 160 euros a night without breakfast. Great hotel, Beautiful room, great facilities. Great view of the city, although no sun all day and has to be said badly stained carpets in corridor.. Just been...More

1  Thank sharky119
Response from Hoteles2017, Quality manager at Iberostar Grand Hotel MenceyResponded 2 days ago

Dear guest, Thank you for sending your feedback, it is extremely important to us and also for choosing our hotel IBEROSTAR Grand Hotel Mencey for your recent holiday. We regret to read that we did not fulfil your expectations on this occasion. We are sorry...More

Hotel's Favourite
Reviewed 14 November 2017

The hotel is in an excellent location. A quiet area with a beautiful park across the road and yet easy access into town and to transport and restaurants. We had arranged a transfer from tenerife south airport but there is a bus 111 that goes...More

2  Thank Cauli2
Response from Hoteles2017, Quality manager at Iberostar Grand Hotel MenceyResponded 16 November 2017

Dear Guest, It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at our hotel IBEROSTAR Grand Hotel Mencey. We have treated your...More

Reviewed 5 days ago

We stayed at this hotel when visiting Santa Cruz. The hotel building looks nice from outside, but the problems start when you get in. The hotel car park is not marked in any way, so you will miss it and loose 15-20 minutes when searching....More

4  Thank Esa_K_Traveler
Response from Hoteles2017, other at Iberostar Grand Hotel MenceyResponded today

Dear guest, Thank you for choosing our IBEROSTAR Grand Hotel Mencey for your recent holiday and for taking the time out of your day to send us your review. It is through feedback such as yours that we can maintain our excellent standards. We are...More

Reviewed 6 days ago

This is a lovely hotel with great food and with professional and friendly service. We stayed in a junior suite with Jet2 and with half board. It was an excellent week - first class in every way. Its situation next to a beautiful park and...More

1  Thank davidblades
Reviewed 1 week ago via mobile

We visited over Christmas as a party of five...first of all the positives - very well located and loved Santa Cruz itself - grounds and common areas are spotless and impressive - pool excellent, plenty of sunbeds/towels/garden area lovely Negatives - this is a corporate,...More

3  Thank Tonythepony
Response from Hoteles2017, Quality manager at Iberostar Grand Hotel MenceyResponded 1 week ago

Dear Tony, Thank you for selecting our IBEROSTAR Grand Hotel Mencey for your latest holiday and for taking the time to send us your review. We sincerely regret the impression that you received of our hotel that it was centred on corporate occasions. At certain...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$111 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Santa Cruz de Tenerife
#1 Romantic Hotel in Santa Cruz de Tenerife
#1 Business Hotel in Santa Cruz de Tenerife
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$111 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Santa Cruz de Tenerife
#1 Romantic Hotel in Santa Cruz de Tenerife
#1 Business Hotel in Santa Cruz de Tenerife
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (805)
Room & Suite (323)
Dining (76)
Pool & Beach (65)
Hotel & Grounds (641)
Bathroom (26)
Business Centre & Event Rooms (14)
Family and Play Areas (11)
Questions & Answers
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KarenRoss2014
14 January 2018|
AnswerShow all 5 answers
Response from Hoteles2017 | Property representative |
Dear Customer, Thank you for your interest in our hotel Iberostar Grand Hotel Mencey 5*. We would like to inform you that there are a lot of restaurants and bars near the hotel to go to. The hotel is good both for... More
0
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152paulah
30 October 2017|
AnswerShow all 2 answers
Response from Trish855 | Reviewed this property |
Its a great hotel, however, I'm not sure about the arrangements for xmas. If you phone the hotel directly they will be able to advise you. As soon as they hear what language your speaking they will get someone who is fluent... More
-1
Votes
IlovetotrVel
29 October 2017|
AnswerShow all 6 answers
Response from Hoteles2017 | Property representative |
Dear Customer, Thank you for your interest in our hotel Iberostar Grand Hotel Mencey*****. We would like to inform you that the hotel doesn't provide All Inclusive services. The accomodation and meal plans include Only... More
1
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Google Translation
Room Tips
"Get a garden view, more expensive but you don't have to listen to bin wagons and local hospital..."
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"We were in room 474 which was really good"
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"Stay away from the city view inferior wing of the hotel. Carpets heavily soiled in communal areas here and..."
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"Garden / Swimming pool side"
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