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Iberostar Grand Mencey

Traveller (1094)
Room & Suite (352)
Traveller (1094)
Room & Suite (352)
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Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife Spain See on map
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
Additional information
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Offers from Iberostar Grand Mencey
Special Offer:Code 10% Off: EXTRA10
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Rooms
Dec. 23Dec. 24
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,156)
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973 results
Traveller rating
600
262
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21
14
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600
262
76
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All reviews garden view five star hotel santa cruz indoor pool salt water great facilities hotel guests half board fabulous hotel colonial style terrace bar pool side breakfast buffet per day beautiful park an oasis junior suite
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1 - 5 of 973 reviews
Reviewed 2 days ago

I am moved to write this review primarily in response to a review below which describes the staff as 'horribly rude.' We have just returned from a four night break, and I couldn't disagree with this assertion more. The staff were all unfailingly polite and...More

Date of stay: December 2018
Thank Finn2006
Response from IberostarHoteles, Quality Manager at Iberostar Grand MenceyResponded yesterday

Dear guest, We would like to thank you for your taking the time to write this kind review of your recent holiday with us at Iberostar. Such pleasant feedback of our hotel and our wonderful team is, of course, a great pleasure to read and...More

Hotel's Favourite
Reviewed August 4, 2018 via mobile

No issues upon arrival. Bedroom - double with adjoining twin rooms - overlooking side street. Not the perfect view but can see the sea in the distance - balcony too high. Slightly noisy - not very relaxing. Pillows uncomfortable - housekeeping don’t knock first and...More

Date of stay: August 2018
1  Thank Katherine B
Response from IberostarHoteles, Quality Manager at Iberostar Grand MenceyResponded August 7, 2018

Dear Katherine, Thank you first of all for choosing Iberostar for your recent holiday. Your review is another incentive for us to continue working in a positive and motivated fashion to give our absolute best so our guests feel as comfortable as you were. We...More

Reviewed 5 days ago

Location:The hotel is just about 1 kilometer from the center (Plaza de Espana) and 60 kilometers from Reina Sofia Airport. Free parking in the area is practically impossible. The most convenient way to come to the hotel is to take airport bus 111 to central...More

Date of stay: December 2018
Thank Pentti Y
Response from IberostarHoteles, Quality Manager at Iberostar Grand MenceyResponded yesterday

Dear guest, We want you to know that the description of your stay with us at our hotel is very helpful and we thank you for providing your rating. Although your comments show that in most areas we are on the right track with our...More

Reviewed 5 days ago via mobile

Hotel is nice but staff are horribly rude and inflexible. They don't care about their customers based on how we were treated at check in and during our stay. I Do not recommend this hotel at all. They were even content to have us leave...More

Date of stay: December 2018
Thank Zachtom
Response from IberostarHoteles, Quality Manager at Iberostar Grand MenceyResponded 2 days ago

Dear Guest, We really appreciate you choosing our incredible 5*hotel in beautiful Tenerife and for notifying us of your concerns related to your recent stay with us. We are thrilled you found our historic hotel with its central location to your liking however we regret...More

Reviewed 6 days ago

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Review collected in partnership with Jet2holidays
Date of stay: October 2018
Response from IberostarHoteles, Quality Manager at Iberostar Grand MenceyResponded 4 days ago

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About
Description
The Iberostar Grand Mencey is the most emblematic hotel in Santa Cruz de Tenerife. Witness to the radiance that Tenerife inspires in the most famous travellers on Earth, the Grand Mencey is now a fusion More of styles that combines a respect for history and hotel tradition with the latest in services and facilities that a modern traveller will appreciate. The hotel features La Cocina del Mencey, a culinary space where you can experience all kinds of gastronomic offers; SPA Sensations with more than 4,500 m² of space for you to take some well-deserved care of body and mind; a luxury fitness centre with yoga and Pilates classes, plus paddle tennis courts and elegant spaces with stunning architecture and unique services. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Spa
Fitness Centre with Gym / Workout Room
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Wheelchair Access
Beachfront
Free Parking
Bar/Lounge
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
261
Price range
US$102 - US$215 (Based on Average Rates for a Standard Room)
Formerly known as
Iberostar Grand Hotel Mencey
Also Known As
Iberostar Grand Mencey Tenerife/Santa Cruz De Tenerife
Location
Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Romantic
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
261
Price range
US$102 - US$215 (Based on Average Rates for a Standard Room)
Formerly known as
Iberostar Grand Hotel Mencey
Also Known As
Iberostar Grand Mencey Tenerife/Santa Cruz De Tenerife
Location
Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Photos
Traveller (1,094)
Room & Suite (352)
Dining (88)
Pool & Beach (70)
Amenities (54)
Family and Play Areas (12)
Business Centre & Event Rooms (7)
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Questions & Answers
Ask a question
N9575JZpamelam
November 8, 2018|
AnswerShow all 5 answers
Response from IberostarHoteles | Property representative |
Dear customer, Thank you for your interest in our hotel Iberostar Grand Mencey. Please, accept our apologies for the delay in our response. We would like to inform you that the outdoor swimming pool is heated during the... More
1
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Google Translation
DollydeeLondon
October 24, 2018|
AnswerShow all 8 answers
Response from nataliejwalsh | Reviewed this property |
You can get a local bus outside Tererife South Airport the number 111 for less than 10 euro one way takes about 45 minutes then a taxi in approx 5 Euro to the hotel from the Central Bus Station in Santa Cruz.
0
Votes
linzpink
August 11, 2018|
AnswerShow all 11 answers
Response from IberostarHoteles | Property representative |
Dear customer, Thank you for your interest in our hotel Iberostar Grand Mencey 5*. Please, accept our apologies for the delay in our response. We would like to inform you that the City-View Double have a little... More
0
Votes
Google Translation
Room Tips
"Deluxe garden view room with balcony overlooking the pool was very good."
Sightseer802706
3 weeks ago
Read review
"We prefer the rooms at the front of the hotel even though they are noisier."
Arch124
4 weeks ago
Read review
"If possible choose a room with garden view or overlooking the pool area"
amaliecharlotte
Sep. 4, 2018
Read review
"Ask for a room on a higher floor."
BR4DY
Aug. 21, 2018
Read review
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